DSC4023 Information Technology in Business - Chapter 2

Using digital tools to streamline and optimize business processes, improving effectiveness and reducing inefficiencies.

Information systems automate repetitive tasks like data entry, payroll, and reporting, reducing errors and freeing up employee time for strategic work.

Centralized data collection and powerful tools for analysis help businesses understand trends and make accurate, data-driven decisions.

Real-time tracking and inventory management improve supply chain efficiency, allowing businesses to respond to changes and optimize inventory.

CRM systems enhance customer interactions by managing communication, marketing, and understanding customer needs, increasing satisfaction and loyalty.

Leveraging technology to streamline, optimize, and enhance business processes.

The process of choosing a suitable course of action from available options based on data, experience, and analysis.

Selecting a choice among options based on criteria.

High-level, long-term decisions that set an organization's direction.

Mid-level decisions to support strategic goals.

Everyday, routine decisions to execute strategies.

Unique, unstructured decisions for unexpected situations.

Information systems provide tools to help leaders make strategic, timely, and well-informed decisions.

Using information systems to find patterns and insights.

Customer Relationship Management systems that collect customer data.

Techniques for considering what-if situations and multiple outcomes.

Ability to see the most recent information.

A system that integrates core business functions (finance, HR, supply chain, operations) into one platform, improving resource management.

A system that optimizes the flow of materials, goods, and information from suppliers to customers, ensuring resources are available when needed.

A system that optimizes human resource management, covering recruitment, training, performance, and payroll.

Businesses expanding operations and influence across national borders, integrating markets and supply chains.

Systems that integrate and analyze data to optimize resource usage, making it more cost-effective and productive.

Customer Relationship Management systems that help businesses manage customer interactions, communication, and marketing, improving customer satisfaction and loyalty.

Using data to understand customer trends and behavior in marketing, making decisions based on insights, not guesses.

Using technology to automate marketing tasks like email campaigns and social media posting.

Using technology to improve business processes, allowing for growth without huge increases in costs.

Setting up and maintaining Information Systems can be expensive, especially for small businesses.

Connecting different Information Systems can be complicated, potentially disrupting existing workflows.

Using Information Systems increases the risk of data breaches, requiring strong security measures.

Using technology for better customer interaction, response, and satisfaction.

Information Systems provide up-to-the-minute data to inform better decisions.

Using information to tailor marketing messages to individual customer preferences.

Customer support offered through multiple channels like email, live chat, phone, and social media.

Support available around the clock, every day of the week.

Information Systems that combine customer interactions across different channels to provide a complete picture of the customer.

Chatbots that use Artificial Intelligence to answer frequently asked questions and solve issues.

Providing support tailored to individual customer needs and preferences.

Sending notifications to customers about important updates, preventing issues in advance.

Using data analysis to anticipate customer issues or needs and address them in advance.

Combining customer data from various sources to get a complete customer profile.

Systems that automate the process of creating, prioritizing, and assigning support tickets.

A collection of information, FAQs, and solutions to common customer problems accessed via self-service portals.

Platforms allowing customers to access information, find solutions and resolve issues on their own.

Challenges in communication and collaboration that arise from different work styles, language barriers, or cultural norms.

Ensuring the safety and protection of sensitive information in a global environment.

Effective information sharing and teamwork among geographically dispersed teams, often remote.

Using technology to help employees work outside a traditional office environment.

Increased business reach to a wider customer base globally.

The interconnectedness of nations through economics, culture, and communication.

Moving business processes to other countries.

The global network of companies involved in delivering a product or service.

Recruiting employees from various nations and cultures.

Productivity gains from teams across multiple time zones.

Lower operational costs through remote work.