DSC4023 Information Technology in Business - Chapter 2

Information Systems provide real-time insights for data-driven decisions and enable personalized marketing for customer satisfaction.

Marketing automation allows teams to streamline repetitive tasks, freeing them up to focus on more creative work.

The initial setup and maintenance costs of Information Systems can be prohibitive for small businesses.

<p>Data analytics in customer support enables businesses to analyze customer behavior and feedback, allowing for proactive service improvements.</p> Signup and view all the answers

<p>A heavy reliance on Information Systems may limit personal connections with customers and reduce creativity in marketing strategies.</p> Signup and view all the answers

<p>Information systems automate repetitive tasks like data entry and payroll processing, minimizing errors and allowing employees to focus on strategic initiatives.</p> Signup and view all the answers

<p>They enable quick access to data, facilitating trend identification and informed decision-making based on data-driven insights.</p> Signup and view all the answers

<p>They allow real-time tracking and inventory management, helping businesses respond quickly to demand changes and optimize inventory levels.</p> Signup and view all the answers

<p>CRM systems manage communication, personalize marketing, and provide insights into customer needs, enhancing interactions and satisfaction.</p> Signup and view all the answers

<p>They optimize resource allocation and management processes, ensuring that resources are used efficiently and effectively.</p> Signup and view all the answers

<p>They provide tools and platforms that enable collaboration and communication regardless of geographic location, facilitating global operations.</p> Signup and view all the answers

<p>They enable targeted marketing strategies and enhance market analysis, leading to growth opportunities and better customer engagement.</p> Signup and view all the answers

<p>Embracing information systems is crucial for streamlining operations, reducing inefficiencies, and promoting effective decision-making.</p> Signup and view all the answers

<p>ERP systems integrate core business functions to manage resources effectively.</p> Signup and view all the answers

<p>SCM systems optimize the flow of materials and information, ensuring resources are available at the right time and place.</p> Signup and view all the answers

<p>HRMS optimize the management of human resources including recruitment, training, and payroll.</p> Signup and view all the answers

<p>Globalization allows businesses to expand markets and access a global workforce, enhancing resource management.</p> Signup and view all the answers

<p>Cost reduction and better decision-making are two key benefits.</p> Signup and view all the answers

<p>Strategic decisions are high-level, long-term choices that set the overall direction of an organization and are typically made by top executives.</p> Signup and view all the answers

<p>Tactical decisions are mid-level, focused on short-term goals, and support strategic objectives by efficiently managing resources.</p> Signup and view all the answers

<p>Operational decisions are routine, day-to-day choices made by lower-level managers that are essential for executing tactical and strategic goals.</p> Signup and view all the answers

<p>Non-programmed decisions are unique and unstructured, made in response to new or unexpected situations without predefined solutions.</p> Signup and view all the answers

<p>Information systems enhance decision-making by providing real-time data access and supporting predictive analysis.</p> Signup and view all the answers

<p>CRM systems compile customer data from various interactions, enabling companies to make informed, customer-centric decisions.</p> Signup and view all the answers

<p>Critical thinking is essential in non-programmed decision-making as it allows individuals to evaluate complex challenges and devise suitable solutions.</p> Signup and view all the answers

<p>Operational decisions are typically made by lower-level managers or frontline employees, and they are important for the smooth execution of daily operations.</p> Signup and view all the answers

<p>Access to real-time data allows decision-makers to make timely and informed choices, improving the quality of decisions.</p> Signup and view all the answers

<p>Information systems support predictive analysis by analyzing historical data to forecast future outcomes, aiding decision-making processes.</p> Signup and view all the answers

<p>Information systems allow businesses to provide support via various channels such as email, live chat, and social media, making it convenient for customers to reach out.</p> Signup and view all the answers

<p>AI-powered chatbots provide instant support by answering common questions and resolving issues 24/7.</p> Signup and view all the answers

<p>Integrating customer data enables support teams to deliver personalized assistance based on detailed customer profiles and preferences.</p> Signup and view all the answers

<p>Information systems can send notifications about order status updates, service interruptions, and subscription renewals.</p> Signup and view all the answers

<p>Automated ticketing systems generate, prioritize, and assign support tickets, ensuring inquiries are handled efficiently by the right team members.</p> Signup and view all the answers

<p>Self-service portals empower customers to resolve issues independently through access to FAQs and knowledge bases.</p> Signup and view all the answers

<p>Feedback collection allows companies to analyze customer experiences and improve support processes by addressing recurring issues.</p> Signup and view all the answers

<p>Resource management systems utilize technology and data to effectively manage and allocate resources like personnel and inventory.</p> Signup and view all the answers

<p>It allows businesses to reach customers worldwide, resulting in larger and more diverse markets.</p> Signup and view all the answers

<p>Remote work often leads to fewer distractions and more flexible working hours, allowing employees to be more productive.</p> Signup and view all the answers

<p>Globalization allows companies to hire from a global talent pool without needing to relocate employees.</p> Signup and view all the answers

<p>Remote teams may encounter language barriers and misunderstandings due to diverse cultural backgrounds.</p> Signup and view all the answers

<p>Cloud computing, communication tools, project management tools, and cybersecurity solutions are essential for remote work.</p> Signup and view all the answers

<p>Remote work can reduce costs related to office space, utilities, and other physical infrastructure expenses.</p> Signup and view all the answers

<p>The 'follow-the-sun' model refers to continuous productivity achieved by having teams working across different time zones.</p> Signup and view all the answers

<p>Managers may struggle to monitor employee performance and maintain team engagement in a remote setting.</p> Signup and view all the answers

<p>Globalization increases competition as businesses must now face international players, not just local ones.</p> Signup and view all the answers

<p>Protecting company data and ensuring privacy becomes more challenging with distributed remote teams.</p> Signup and view all the answers