Life of a Fast Food Employee

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Questions and Answers

What did the cashier inform the customer about the coupon?

It is no longer valid.

It can only be used for specific items.

It must be presented before paying. (correct)

It can be used after paying.

How many fries did the customer claim to have counted in their large order?

95 fries

98 fries (correct)

100 fries

102 fries

What did the employee at the restaurant request from the angry customer?

To leave or pay (correct)

To apologize

To stop eating

To talk to the manager

What was the main complaint of the customer who ordered the cheeseburger and fries?

They should receive the meal for free. Signup and view all the answers

What did another customer do in response to the angry customer's behavior?

Defended the employee. Signup and view all the answers

How did the manager respond to the employee's behavior at the counter?

Tell them to stop going to the counter. Signup and view all the answers

What behavior did the employee display while dealing with insults from customers?

They remained professional and composed. Signup and view all the answers

What did one customer suggest regarding the manager's treatment of employees?

The manager should be fired for mistreatment. Signup and view all the answers

What did the customer complain about regarding their fries?

There were not enough fries in the large fries box. Signup and view all the answers

How did the manager handle the confrontation with the customer demanding free food?

The manager refused the request for free food. Signup and view all the answers

What occurred when the customer requested a straw for their milkshake?

The manager asked an employee to get the straw. Signup and view all the answers

What was the manager's reaction to the customer's mocking comments?

The manager mocked the customer back. Signup and view all the answers

What did the customer claim regarding their mother during the fries complaint?

She would be upset with the small fries portion. Signup and view all the answers

What was the response of another customer during the confrontation?

They praised the manager's handling of the situation. Signup and view all the answers

What action did the manager take regarding the employee in response to the customer's complaint?

The manager shouted at the employee. Signup and view all the answers

What was the price the customer was asked to pay for water?

$2. Signup and view all the answers

Study Notes

Drive-thru Orders

A customer orders a medium fries, a regular milkshake and a meal with McNuggets.
The customer has a coupon that they try to use after paying but the cashier tells them it should have been presented beforehand.
The customer complains that they aren't getting enough fries in their large size order.
The customer claims to have counted only 98 fries in the large size box, whereas it should be at least 100.
The employee reassures the customer that they are not intentionally shorting orders.

Restaurant Orders

A customer orders a bottle of water and is charged $2.
A customer orders a cheese burger and fries.
The customer complains that they should not have to pay for the meal, demanding that they get it for free.
The employee refuses, explaining that they can't give away food for free.
The customer insults the employee and mocks their appearance, the employee politely asks the customer to leave or pay.
The customer continues to berate and insult the employee.
Another customer defends the employee and tells the angry customer that they need to calm down.
The employee is praised for their professionalism and composure.

Customer Service

The manager asks the employee at the drive-thru window to swap places with the employee at the counter.
The manager tells the employee to stop going to the counter because they were told to stay at the window.
The employee apologizes to the customer at the window for the service and the lack of a straw.
The employee apologizes for forgetting to add enough fries to the customer's order.
The manager checks the customer's order and finds that the fries count is correct.
The customer feels that the employee is being dishonest.

Respect and Abuse

One customer insults an employee by saying that they are "one of those losers."
Another customer defends the employee and argues that they are trying to make a living.
One customer blames the employee for a poor experience at the fast food restaurant.
Another customer defends the employees and argues that they are the "real heroes."
The employees are praised for their professionalism and composure when being insulted.
One customer suggests that the manager should be fired for mistreating his employees, but the employees and manager are not shown to be mistreated.
There seems to be a strong correlation between employee stress and customer insults - the employees are shown to be stressed throughout the scene, which is likely influenced by the customers.

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Description

This quiz explores various scenarios involving customer complaints and interactions in both drive-thru and restaurant settings. Each situation highlights common challenges faced by employees and the importance of customer service. Test your knowledge on handling difficult customer interactions and service policies.