دورة تدريب الموظفين الجدد

Course Description

• The course trains new staff members on necessary knowledge and skills.
• All service staff learn quality, service, and cleanliness standards.
• Development program for: Delivery staff, New managers, Barista staff.

General Course Objective

• The course aims to equip trainees with skills to operate over 30 operational stations (production and service).
• Increase sense of responsibility for station operation.
• Enhance personal skills through teamwork and encouragement of team membership.
• Develop hospitality and adaptability to transition from service to experience-oriented customer interaction.
• Improve dealing with various community members (elderly, teenagers, and children).
• Boost communication skills when interacting with colleagues, managers, and customers to develop leadership abilities and accommodate different personalities.

Detailed Course Objectives

• Ability to handle customer issues and provide excellent service.
• Operate and manage the potato station.
• Manage and operate the chicken fry station.
• Manage and operate the meat grilling station.
• Knowledge of the main menu.
• Prepare and know the breakfast menu.

Detailed Curriculum (Theory and Practice)

Health and Safety Training

• Preventing slips, trips, and falls.
• Proper floor cleaning procedures to prevent slips and falls and maintain cleanliness.
• Safe practices for working at heights.
• Understanding fire hazards and fire safety measures.
• Safe lifting and handling heavy loads to avoid injury or strain.
• Safe use of chemicals and materials.
• Proper use of personal protective equipment (PPE).
• Restaurant opening procedures.
• Restaurant closing procedures.
• Cash handling procedures.
• Handling counterfeit currency.
• Checking banknotes for signs of counterfeiting.
• Handling theft procedures.
• Dealing with violence.
• Handling potential risks.
• Evacuation procedures during fire emergencies.

Hospitality Training

• Hospitality concept.
• Three key behavioral aspects for interaction with customers and team members.
• Creating memorable customer experiences.
• Understanding other people's perspective.
• Making a good first impression.
• Understanding the five-step customer journey (arrival – order and payment – collection – eating – departure).
• Effective part in the customer journey.
• Handling children.
• Understanding the six-step approach (listen attentively, apologize, solve a problem, thank the customer).

French Fry and Hash Browns Station Training

• Understand golden fry standards (taste, temperature, texture, and appearance).
• Station safety procedures.
• Operate the French fry dispenser.
• Understand basics of frying (temperature check – oil skimming – distributing fries – placing fries in oil – setting cooking timers).
• Basic French fry frying techniques.
• Basic hash brown frying techniques.
• French fry seasoning procedures.

Drinks and Dessert Station Training

• Operate soda machines.
• Operate orange juice machines.
• Understand drinks and dessert video system.
• Serving hot beverages.
• Understanding all ice cream operations.

Meat Grilling Station Training

• Monitor and managing cooking screens.
• Vertical refrigerator management system.
• Preparing food for serving.
• Meat distribution procedures on the grill.
• Understanding grilling basics.
• Understanding overall storage procedures.
• Cleaning grill equipment.
• Maintenance of grilling equipment.

Breakfast Station Training

• Sausage cooking procedures.
• Scrambled egg cooking procedures.
• Egg cooking time.
• Muffin baking.
• Cleaning equipment.
• Checking grilling equipment.
• Proper product storage practices.

Front Counter Assembly and Preparation Training

• Understanding order display screens.
• Basic assembly systems.
• Bag type knowledge and correct bag usage.
• Bag arrangement.
• Order verification and preparation for trays in a timely manner.
• Food ordering verification before delivery.
• Ordering service and delivery to tables.
• Handling potential customer complaints.

Ordering and preparation for take-out orders training

• Understanding the order display screens for takeaway orders.
• Takeaway order assembly basics.
• Bag type knowledge and correct bag usage.
• Bag arrangement.
• Order verification and preparation for trays/containers in a timely manner.
• Additional steps for takeaway orders.
• Addressing special requests shown on ordering display screen.
• Preparing for busy periods.

Ordering and payment station for take-out orders training

• Understand the basics of taking takeaway orders.
• Reviewing takeaway orders.
• Using the order and payment machine for takeaway orders.

تقدم هذه الدورة التدريبية للموظفين الجدد المعرفة والمهارات اللازمة للعمل في بيئة الخدمة. تتناول الدورة معايير الجودة والنظافة وتساعد على تعزيز مهارات التواصل والقدرة على التعامل مع مختلف فئات المجتمع. تهدف هذه الدورة إلى بناء روح الفريق وتحقيق تجربة مميزة للعملاء.