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ما هي خطوات تشغيل محطة إعداد شواء اللحم؟ (اختار جميع الخيارات)
ما هي خطوات تشغيل محطة إعداد شواء اللحم؟ (اختار جميع الخيارات)
ما هي الخطوات التي يجب إتباعها لتكون آمنًا عند العمل في المرتفعات؟
ما هي الخطوات التي يجب إتباعها لتكون آمنًا عند العمل في المرتفعات؟
ما هي العوامل الرئيسية للبطاطس المقلية التي يجب التأكد منها؟
ما هي العوامل الرئيسية للبطاطس المقلية التي يجب التأكد منها؟
ما هي أساسيات قلي البطاطس المقلية؟
ما هي أساسيات قلي البطاطس المقلية؟
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ما هي العوامل الرئيسية التي تحدد جودة الهاش براونز؟
ما هي العوامل الرئيسية التي تحدد جودة الهاش براونز؟
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ما هي الخطوات الرئيسية لإعداد شواء اللحم؟
ما هي الخطوات الرئيسية لإعداد شواء اللحم؟
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ما هي وظيفة الموظف في محطة الطعام؟
ما هي وظيفة الموظف في محطة الطعام؟
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ما هي الخطوات المهمة في محطة التجميع وإعداد الطلبات؟
ما هي الخطوات المهمة في محطة التجميع وإعداد الطلبات؟
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ما هي الخطوات المهمة في محطة التجميع وإعداد طلبات السيارات؟
ما هي الخطوات المهمة في محطة التجميع وإعداد طلبات السيارات؟
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Study Notes
Course Description
- This course trains new staff members on necessary skills and knowledge.
- All service staff learn to provide quality, service, and cleanliness according to high standards for every customer daily.
- This is a development program for delivery staff, new managers, and baristas.
General Course Objectives
- Equip trainees with skills and knowledge to operate over 30 operational stations (production and service stations).
- Increase sense of responsibility for smooth station operations.
- Enhance personal skills through teamwork and encourage participation.
- Develop hospitality and adaptability from service-oriented to experience-oriented customer interactions.
- Train to interact with various demographics (elderly, teenagers, and children).
- Enhance communication skills to interact with colleagues, managers, and customers, fostering leadership qualities.
Detailed Course Objectives
- Ability to handle customer complaints and provide excellent hospitality.
- Familiarity and operation of the potato station.
- Familiarity and operation of the fried chicken station.
- Familiarity and operation of the grill station.
- Familiarity with the main menu and all its items.
- Knowledge and preparation of the breakfast menu.
Detailed Curriculum (Theory and Practice)
Health and Safety Training
- Prevention of slips, trips, and falls.
- Proper floor cleaning method for accident avoidance and cleanliness.
- Safety procedures for working at heights.
- Causes and handling of fire hazards.
- Lifting heavy loads safely to avoid injuries.
- Safe use of chemical products.
- Proper use of personal protective equipment (PPE).
- Restaurant opening procedures.
Customer Service Training
- Concept of hospitality.
- Three key behaviors for interacting with customers and staff.
- Creating a positive customer experience.
- Understanding others' perspectives.
- Making a positive first impression.
- Understanding the five stages of a customer journey (arrival, order/payment, receiving, eating, departure).
- Active role in the customer journey.
- Child interaction skills.
- Using the "Listen - Apologise - Solve - Thank" model.
Fryer Station (Fries and Hash Browns)
- Understanding golden standards for fries (taste, temperature, texture, appearance).
- Station safety considerations.
- Fry machine operation.
- Basic frying techniques (pre-check temp, drain oil, etc.)
Beverage and Dessert Stations
- Operation of beverage machines (soda, juice).
- Operation of orange juice machine.
- Beverage and dessert system.
- Serving hot beverages.
- Handling of all ice cream products.
Grill Station
- Monitor screen and cooking systems.
- Vertical display system management .
- Food preparation and serving.
- Meat distribution guide on the grill.
- Basic grilling techniques.
- Maintaining and cleaning grills .
- Comprehensive storage cabinet management.
Breakfast Stations
- Sausage cooking procedures.
- Scrambled egg cooking.
- Egg cooking time.
- Grilling muffins.
- Cleaning equipment for the station.
- Checking the grill.
- Proper food storage.
Ordering and Serving Stations
- Reading order screens.
- Ordering systems and procedures.
- Preparing food presentation in tray dishes.
- Choosing correct bag type for orders.
- Packing orders.
- Serving orders and addressing concerns.
- Handling customer complaints (in-house dining service).
Car Ordering and Delivery Stations
- Reading order screens.
- Order compilation techniques.
- Bag selection and use.
- Packing and preparing orders.
- Procedures for special orders.
- Handling peak hours.
- Food delivery and handling concerns.
Ordering and Payment Stations
- Reviewing car orders.
- Utilizing the order and payment system for car orders.
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Description
تعتبر هذه الدورة مصممة لتدريب الموظفين الجدد على المهارات والمعرفة اللازمة لتقديم خدمة عالية الجودة. يتعلم جميع العاملين كيفية الحفاظ على معايير النظافة والتميز في التعامل مع العملاء من جميع الفئات. تهدف الدورة إلى تعزيز مهارات التواصل والقيادة لدى المشاركين.
