Diversity Training and Management

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Questions and Answers

What is diversity primarily concerned with?

The characteristics of individuals that shape their identities and experiences

Why is it important for managers to understand diverse markets?

To enhance a company's credibility with customers

What is a cost-saving advantage of diversity in organisations?

Lowering the costs of recruiting, training, and relocating employees

According to many CEOs, what is the result of focusing on diversity in organisations?

Higher productivity and innovation Signup and view all the answers

What is an advantage of including diverse employees within a company?

Improving the quality of management Signup and view all the answers

Why do managers seek a wide range of talents from every group in a society?

To gain and keep market share Signup and view all the answers

What makes it essential for companies to understand diverse markets?

To avoid failure to discern customers' preferences Signup and view all the answers

What is a result of employees feeling valued, competent, and at ease in their work setting?

Increased productivity and innovation Signup and view all the answers

What is the primary objective of the assimilation approach?

To create a homogeneous culture that suppresses diversity Signup and view all the answers

What is the main weakness of the culture-specific approach?

It fails to give employees a genuine appreciation for the culture Signup and view all the answers

What is the primary goal of promoting diversity in an organization?

To bring forth the potential capabilities of each person Signup and view all the answers

What is the primary focus of the multicultural approach?

Developing an appreciation for cultural differences and personal characteristics Signup and view all the answers

What is ethnocentrism in the context of diversity management?

Belief that one's own group, culture, country or customs are superior to those of others Signup and view all the answers

What is the term for an environment in which differences are acknowledged, accepted, and seen as significant contributors to the entirety?

Pluralism Signup and view all the answers

What is the role of managers in achieving a diverse workplace?

To work with the HR department to promote diversity Signup and view all the answers

What is the outcome of the assimilation approach on creativity and diversity?

It suppresses creativity and diversity Signup and view all the answers

What is the term for the approach that emphasizes individual morality, but has a major flaw of applying the Golden Rule from one's own particular frame of reference?

Golden Rule approach Signup and view all the answers

What is the primary goal of the righting-the-wrongs approach?

To address past injustices experienced by a particular group Signup and view all the answers

What is the primary role of managers in promoting diversity?

To bring forth the potential capabilities of each person Signup and view all the answers

What is the primary benefit of a diverse workforce?

Enhanced creativity and innovation Signup and view all the answers

What is the relationship between organisational performance and interpersonal skills in the multicultural approach?

Interpersonal skills and attitudinal changes relate to organisational performance Signup and view all the answers

What is the process of establishing orderly uses for all resources within a management system?

Organising Signup and view all the answers

What is the term for the approach that involves setting diversity goals for employees?

Planning approach Signup and view all the answers

What are the four basic management functions that are anchored in promoting diversity?

Planning, Organising, Leading, Controlling Signup and view all the answers

What is one of the primary themes of diversity training programs?

Acknowledgment of biases and stereotypes Signup and view all the answers

What is a characteristic of organisations that exhibit top-down support for managing a diverse workforce?

Managers skilled at working with a diverse workforce Signup and view all the answers

What is a key aspect of diversity training in terms of job performance?

Avoidance of assumptions Signup and view all the answers

What is a benefit of having open communication between employees and managers about diversity issues?

It fosters peer support for exploring diversity issues Signup and view all the answers

What is a feature of an organisational climate that promotes diversity?

Fostering peer support for exploring diversity issues Signup and view all the answers

What is a result of recognising employees' development of diversity skills?

It fosters a sense of diversity awareness Signup and view all the answers

What is an integral part of guiding the activities of organisation members in appropriate directions?

All of the above Signup and view all the answers

What is the primary goal of diversity training?

To raise managers' awareness and develop their competencies to deal with diversity issues Signup and view all the answers

What is controlling in the context of management?

The set of activities that make something happen as planned Signup and view all the answers

What is the purpose of management development and diversity training?

To raise managers' awareness and develop their competencies to deal with diversity issues Signup and view all the answers

What is essential for managers to facilitate the smooth operation of diverse work community?

Engaging in the career development and training process Signup and view all the answers

What is the outcome of effective diversity management?

Smooth operation of diverse work community Signup and view all the answers

Why is it essential for managers to monitor their unit's progress continually with respect to diversity goals and standards?

To ensure controlling measures are in place Signup and view all the answers

What is the primary objective of management development?

To develop qualities in human resources that will make employees more productive Signup and view all the answers

Study Notes

Basic Themes of Diversity Training

Behavioural awareness
Acknowledgment of biases and stereotypes
Focus on job performance
Avoidance of assumptions
Modification of policy and procedure manuals

Organisational Challenges and Supports

Top-down support features:
- Managers skilled at working with a diverse workforce
- Effective education and diversity training programs
- Organizational climate that promotes diversity and fosters peer support
- Open communication between employees and managers about diversity issues
- Recognition of employees' development of diversity skills and competencies
- Recognition of employee contributions to diversity goals
- Organizational rewards for managers' implementation of diversity goals and objectives

Defining Diversity

Diversity refers to characteristics of individuals that shape their identities and experiences in society
Diversity has its advantages and challenges, and managers are seeking a wide range of talents from every group in society

Advantages of Diversity in Organisations

Gaining and keeping market share: understanding diverse markets and enhancing company credibility
Cost saving: reducing recruitment, training, and relocation costs
Increased productivity and innovation: employees who feel valued and competent perform at high levels
Better quality management: including diverse employees improves the quality of management by providing a wider pool of talents

Challenges Managers Face in Diverse Populations

Changing demographics: ethnocentrism, discrimination, and negative dynamics
Working with specific groups: women, gender-role stereotypes, minorities, older workers, and workers with disabilities

Strategies for Promoting Diversity in Organisations

Stimulate balanced world growth
Accelerate productivity increases in service industries
Maintain the dynamism of an aging workforce
Improve the education and skills of all workers

How Managers Promote Diversity

Planning: selecting diversity training programs and setting diversity goals
Organising: working with HR to match employees with company needs
Influencing: guiding activities through effective leadership, communication, and motivation
Controlling: monitoring progress towards diversity goals and standards

Approaches to Achieve Effective Workforce Diversity

Golden Rule approach: emphasizing individual morality
Assimilation approach: shaping employees to fit the existing culture
Righting-the-wrong approach: addressing past injustices
Culture-specific approach: teaching employees about other cultures
Multicultural approach: developing an appreciation for differences and variability

Management Development and Diversity Training

Diversity training is a learning process to raise managers' awareness and develop competencies for managing a diverse workforce
Training is the process of developing qualities in human resources to make employees more productive and contribute to organisational goals attainment.

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