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Questions and Answers
For a robbery call, the dispatcher should always ask if the subject has fled on foot or in a vehicle.
For a robbery call, the dispatcher should always ask if the subject has fled on foot or in a vehicle.
True (A)
When dispatching an alarm call, the dispatcher should obtain the ______ of the alarm company.
When dispatching an alarm call, the dispatcher should obtain the ______ of the alarm company.
phone number
What are two important pieces of information to collect during a larceny call?
What are two important pieces of information to collect during a larceny call?
Description of the stolen item and potential suspect details.
What is the recommended protocol for handling a pursuit call?
What is the recommended protocol for handling a pursuit call?
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Match the following types of calls with their corresponding actions by the dispatcher:
Match the following types of calls with their corresponding actions by the dispatcher:
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What is the primary difference between a burglary and a breaking and entering call?
What is the primary difference between a burglary and a breaking and entering call?
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In a case where a caller must travel a distance to the residence, what should the dispatcher do?
In a case where a caller must travel a distance to the residence, what should the dispatcher do?
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If a caller reports an alarm through an alarm terminal, the dispatcher should manually enter the information on the alarm company's phone number.
If a caller reports an alarm through an alarm terminal, the dispatcher should manually enter the information on the alarm company's phone number.
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What should be selected when setting the launch schedule for a task?
What should be selected when setting the launch schedule for a task?
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Check on police officers after three minutes if they do not answer their radio.
Check on police officers after three minutes if they do not answer their radio.
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What does BOLO stand for?
What does BOLO stand for?
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When documenting an officer's call, it is important to provide an accurate __________ and description.
When documenting an officer's call, it is important to provide an accurate __________ and description.
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Match the following terms with their descriptions:
Match the following terms with their descriptions:
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What is the proper way to communicate a BOLO dispatch?
What is the proper way to communicate a BOLO dispatch?
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Documentation of mileage is not necessary when police agencies transport individuals.
Documentation of mileage is not necessary when police agencies transport individuals.
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The dispatcher must send backup units if no law enforcement personnel are __________ to take a call.
The dispatcher must send backup units if no law enforcement personnel are __________ to take a call.
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What should callers prioritize securing in their immediate area during an emergency?
What should callers prioritize securing in their immediate area during an emergency?
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Callers should turn off radios, televisions, and computer monitors to minimize noise during an emergency.
Callers should turn off radios, televisions, and computer monitors to minimize noise during an emergency.
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What is the recommended action if a shooter enters the room but leaves?
What is the recommended action if a shooter enters the room but leaves?
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If safe, allow others to seek _____ with you.
If safe, allow others to seek _____ with you.
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Match the following actions with their purpose:
Match the following actions with their purpose:
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Which of the following items should NOT be used to block a door?
Which of the following items should NOT be used to block a door?
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It is safe to run through hallways if the caller is very close to the exit.
It is safe to run through hallways if the caller is very close to the exit.
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What emergency medical action is recommended for controlling bleeding?
What emergency medical action is recommended for controlling bleeding?
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What is the agency responsible for performing lockouts in the area?
What is the agency responsible for performing lockouts in the area?
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Animal control can be called for animal complaints on weekends.
Animal control can be called for animal complaints on weekends.
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What fines are imposed for habitual barking dogs upon the first offense?
What fines are imposed for habitual barking dogs upon the first offense?
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The ordinance against nuisance dogs is related to __________ barking.
The ordinance against nuisance dogs is related to __________ barking.
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Which of the following is NOT a reason for requesting extra patrol?
Which of the following is NOT a reason for requesting extra patrol?
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What division should be contacted in case of malfunctioning traffic lights or signs?
What division should be contacted in case of malfunctioning traffic lights or signs?
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The fine for subsequent offenses of the noise ordinance can be as high as __________.
The fine for subsequent offenses of the noise ordinance can be as high as __________.
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What information is NOT typically asked by the dispatcher during a pursuit?
What information is NOT typically asked by the dispatcher during a pursuit?
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All requests for entering records into NCIC can only come from officers.
All requests for entering records into NCIC can only come from officers.
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What must an officer provide to 'ping' a cell phone?
What must an officer provide to 'ping' a cell phone?
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To be certified to enter items into NCIC, an officer must complete the __________ Certification class at WVSP Academy.
To be certified to enter items into NCIC, an officer must complete the __________ Certification class at WVSP Academy.
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Match the following items with their respective categories for NCIC entry:
Match the following items with their respective categories for NCIC entry:
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Which cell phone provider may require the completion of an Exigent Circumstances Form?
Which cell phone provider may require the completion of an Exigent Circumstances Form?
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The dispatcher can request a wide variety of non-essential information during high-speed pursuits.
The dispatcher can request a wide variety of non-essential information during high-speed pursuits.
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How often must an officer take a recertification exam online?
How often must an officer take a recertification exam online?
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What is the purpose of an Amber Alert?
What is the purpose of an Amber Alert?
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The 911 center handles funeral escorts without prior notification from funeral homes.
The 911 center handles funeral escorts without prior notification from funeral homes.
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Who is responsible for documenting wrecker requests?
Who is responsible for documenting wrecker requests?
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The 911 center receives complaints about ______ vehicles.
The 911 center receives complaints about ______ vehicles.
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Match the following situations with the appropriate actions.
Match the following situations with the appropriate actions.
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What type of alert is used for elderly or mentally incapacitated individuals?
What type of alert is used for elderly or mentally incapacitated individuals?
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Police assistance is often necessary in cases of domestic disputes.
Police assistance is often necessary in cases of domestic disputes.
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What is one reason why towing companies may be requested?
What is one reason why towing companies may be requested?
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Study Notes
Fayette County 911 Law Enforcement Dispatch Training Manual
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Fayette County has multiple law enforcement agencies operating within the county, including city, county, and state agencies, as well as the Department of Natural Resources and the National Park Service.
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Specific agencies detailed in the document include Ansted Police Department, Fayetteville Police Department, Gauley Bridge Police Department, Montgomery Police Department, and Mt. Hope Police Department. Oak Hill Police Department, Smithers Police Department and WVSP (West Virginia State Police) are also included.
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Law terminology used by dispatchers includes:
- KO- used to run in-state driver's licenses
- OLN- references a driver's license
- QH- query history
- QR query response
- QNP- Query NICS Protection Orders
- QNR- Query NICS Record
- FQ-Full Query
- ORI-Originating agency identifier
- OCA-Originating agency case number
- NCIC- National Crime Information Center
- NCMEC- National Center for Missing and Exploited Children
- NICS- National Instant Criminal Background Check
- LPR- License plate reader
- RSM-Request State Message
- WEAPON- West Virginia Police Automated Network
- VIN-Vehicle Identification Number
- 27 Query- references a driver's license
- 28 Query- references a registration
- 29 Query- references warrants
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Although Fayette County 911 dispatchers generally do not use 10-codes, some instances require their use when communicating with officers. Specific codes mentioned include:
- 10-4 Acknowledgement (OK)
- 10-6 Busy
- 10-8 In-service
- 10-12 Courtesy transport
- 10-15 One in custody
- 10-20 Location
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Dispatch duties and responsibilities include: initial dispatching of calls, changes to ending calls, handling other priority and/or emergency traffic, driver's license and registration requests, warrants, and numerous other requests/activities.
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Consistent dispatching of calls in a timely manner is mandatory.
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If multiple calls are received, highest priority calls are dispatched first.
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Proper radio communication procedure mandates clear, concise transmissions and a normal tone of voice, avoiding unnecessary radio traffic and using proper terminology.
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If dispatch is unable to contact an officer via radio, the on-duty officer or Shift Supervisor is to be contacted by department issued cellular or office phone, for confidentiality.
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Social security numbers should not be broadcast on the radio.
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Fire/EMS dispatch is handled differently than other calls regarding bomb threats/explosive devices.
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Active shooter situations require specific procedures for location information and descriptions of the assailant. Specific data points include location of the subject: whether they are present or have left the scene; any injuries; details about the assailant; clothing; any weapons; and hazards to responding personnel.
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If the offender is present, communication with the caller must be maintained when sending information to responding authorities.
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If the caller is disconnected, communication with the caller should be made to ensure the caller’s safety.
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Law enforcement will only respond if further action is taken; calls from crisis lines or an advocate must be handled similarly to calls from the actual victim.
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In domestic violence situations, a Domestic Violence Petition (DVP) should be checked against the registry, and the name of the officer serving the DVP, along with the date and time, should be recorded.
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Standby calls require determining the likelihood of disturbance and ascertaining access to weapons. Information from the caller about the location and types of existing weapons is to be recorded.
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Dispatch operations must document calls with accurate locations and details like direction of travel (northbound, southbound etc.), along with any available law enforcement to assist.
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Additional situations handled by Fayette County 911 dispatchers include: alarms, robberies, burglaries, and pursuits.
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Emergency radio traffic/code must be adhered to during calls (e.g., CODE RED).
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Different types of calls require the use of specific forms and procedures, including the Exigent Circumstances Form.
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Information regarding the LPR, (License Plate Reader).
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Additional procedures and information related to 911 procedures and operations will be included in training based on the necessary details specific to the event being documented.
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Description
Test your knowledge on essential dispatcher protocols related to various emergency calls such as robbery, alarm, and larceny. This quiz will cover important information collection techniques, call handling procedures, and key terminology that every dispatcher should know. Put your skills to the test and ensure you're ready for any situation.
