911 Call Taker Training Quiz

False (B)

To care about and consider others' emotions and experiences.

<p>8</p> Signup and view all the answers

<p>Child callers = Use common terms and give lots of reassurance Elderly callers = Speak slowly and address formally General callers = Ask targeted questions Callers with mental health issues = Use hooks and avoid triggers</p> Signup and view all the answers

<p>Automatic Collision Notification (D)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>F8</p> Signup and view all the answers

<p>submit an incident form</p> Signup and view all the answers

<p>Telematics = GPS tracking and collision notification systems ACN = Automatic Collision Notification F10 = Submit command line Stress management tips = Therapy, hobbies, routine</p> Signup and view all the answers

<p>Whereabouts (D)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>Keep a calm and even tone; show respect.</p> Signup and view all the answers

<p>vehicle</p> Signup and view all the answers

<p>9502 = Scheduled day off 9003 = Vacation day</p> Signup and view all the answers

<p>Computer Aided Dispatch (D)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>case number</p> Signup and view all the answers

<p>Criminal = Involves jail time due to negligence or crime Civil = Involves state torts and federal rights violations</p> Signup and view all the answers

Caring about and considering others' emotions and experiences; understanding their feelings, and responding accordingly.

Repeating what someone says, using soft encouragement, or understanding the context.

Use common words, speak gently, and focus on one thing at a time, reassure, and ask for an adult.

Receiving the call, and gathering essential information, then documenting it.

Ask about injuries, weapons, and the suspect's location, and ask for updates on the situation.

Using a computer system to record and manage information about incidents and events, such as police dispatches.

Abbreviated term for 'Open Queries,' referring to unanswered questions or unresolved issues related to an event or incident.

Press memos are official statements released to the media to provide accurate information and minimize speculation about an incident.

Email notifications for press memos should include specific details in a standardized format, such as the district, incident type, and location.

Techniques used to manage calls involving volatile situations, such as keeping the caller on the phone, using a calming tone, and avoiding triggers.

A framework for gathering information during an emergency call, focusing on location, event details, involved parties, time, reason, and involved objects or people.

An acronym used to describe a vehicle, including its color, year, make, body type, accessories, license plate, and state.

The specific code used in the Time & Activity System (TARS) to record a scheduled day off.

The code within the Time & Activity System (TARS) used to record a vacation day.

Maintaining secrecy to protect the safety and privacy of individuals, law enforcement, and operations from potential threats, and to preserve public trust in law enforcement.

Systems in vehicles that use GPS tracking and can send automatic collision notifications.

Advanced Automatic Collision Notification, a more sophisticated version of ACN with enhanced features and information.

The standard phrase used to answer incoming 911 calls: "State Patrol 911, what is the location of your emergency?"

The function key in Computer-Aided Dispatch (CAD) used to submit incidents, commands, and incident updates.