911 Call Taker Training Quiz
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Questions and Answers

Which of the following is NOT an attribute of a professional 911 Dispatcher/Telecommunicator?

  • Flexible
  • Accountable
  • Arrogant (correct)
  • Honest

    • Calls to 911 should be answered within 4 rings.

    False

    What is the primary purpose of empathy in a telecommunicator's role?

    To care about and consider others' emotions and experiences.

    The number of district offices for 911 Dispatch is ______.

    <p>8</p> Signup and view all the answers

    Match the following caller types with their handling suggestions:

    <p>Child callers = Use common terms and give lots of reassurance Elderly callers = Speak slowly and address formally General callers = Ask targeted questions Callers with mental health issues = Use hooks and avoid triggers</p> Signup and view all the answers

    What does ACN stand for?

    <p>Automatic Collision Notification</p> Signup and view all the answers

    Telematics includes GPS tracking in vehicles and does not offer collision notifications.

    <p>False</p> Signup and view all the answers

    What is the function key to initiate an incident?

    <p>F8</p> Signup and view all the answers

    The function key F12 is used to ______.

    <p>submit an incident form</p> Signup and view all the answers

    Match the following terms with their definitions:

    <p>Telematics = GPS tracking and collision notification systems ACN = Automatic Collision Notification F10 = Submit command line Stress management tips = Therapy, hobbies, routine</p> Signup and view all the answers

    Which of the following is NOT one of the six W's used in emergency situations?

    <p>Whereabouts</p> Signup and view all the answers

    TARS stands for Time & Activity Registration.

    <p>False</p> Signup and view all the answers

    List two suggestions for handling calls involving a person with mental health issues.

    <p>Keep a calm and even tone; show respect.</p> Signup and view all the answers

    The acronym CYMBALS helps to describe a _____.

    <p>vehicle</p> Signup and view all the answers

    Match the TAR codes with their corresponding uses:

    <p>9502 = Scheduled day off 9003 = Vacation day</p> Signup and view all the answers

    What does CAD stand for in the context of reporting?

    <p>Computer Aided Dispatch</p> Signup and view all the answers

    Press Memos are completed to allow for speculation during incidents.

    <p>False</p> Signup and view all the answers

    The main purpose of using CITE is to create a __________.

    <p>case number</p> Signup and view all the answers

    Match the following types of liability with their definitions:

    <p>Criminal = Involves jail time due to negligence or crime Civil = Involves state torts and federal rights violations</p> Signup and view all the answers

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