911 Call Taker Training Quiz

Caring about and considering others' emotions and experiences; understanding their feelings, and responding accordingly.

Repeating what someone says, using soft encouragement, or understanding the context.

Use common words, speak gently, and focus on one thing at a time, reassure, and ask for an adult.

Receiving the call, and gathering essential information, then documenting it.

Ask about injuries, weapons, and the suspect's location, and ask for updates on the situation.

Using a computer system to record and manage information about incidents and events, such as police dispatches.

Abbreviated term for 'Open Queries,' referring to unanswered questions or unresolved issues related to an event or incident.

Press memos are official statements released to the media to provide accurate information and minimize speculation about an incident.

Email notifications for press memos should include specific details in a standardized format, such as the district, incident type, and location.

Techniques used to manage calls involving volatile situations, such as keeping the caller on the phone, using a calming tone, and avoiding triggers.

A framework for gathering information during an emergency call, focusing on location, event details, involved parties, time, reason, and involved objects or people.

An acronym used to describe a vehicle, including its color, year, make, body type, accessories, license plate, and state.

The specific code used in the Time & Activity System (TARS) to record a scheduled day off.

The code within the Time & Activity System (TARS) used to record a vacation day.

Maintaining secrecy to protect the safety and privacy of individuals, law enforcement, and operations from potential threats, and to preserve public trust in law enforcement.

Systems in vehicles that use GPS tracking and can send automatic collision notifications.

Advanced Automatic Collision Notification, a more sophisticated version of ACN with enhanced features and information.

The standard phrase used to answer incoming 911 calls: "State Patrol 911, what is the location of your emergency?"

The function key in Computer-Aided Dispatch (CAD) used to submit incidents, commands, and incident updates.