Disability Awareness Training for Drivers

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Questions and Answers

What is one important factor to consider when dealing with someone who needs to make a decision?

Provide them with a list of pros and cons to help them decide.

Give them plenty of time to consider their choices. (correct)

Encourage them to make a quick decision to avoid further stress.

Avoid making suggestions or offering advice.

What is the primary purpose of the color and printing on an assistance dog's coat?

To distinguish assistance dogs from other pets.

To alert others to the owner's disability.

To identify the charity that trained the dog. (correct)

To indicate the dog's breed and training level.

Which of the following is considered a reasonable adjustment for assistance dog owners under the Equality Act 2010?

Offering a reduced fare for the owner and their assistance dog.

Providing a separate seating area for the dog and owner.

Allowing the dog to accompany the owner into areas typically restricted to humans. (correct)

Providing a designated person to handle the dog while the owner is attending to other matters.

What is the text's advice for handling a customer who is displaying anger or frustration?

Allow them to vent their anger and frustration without interrupting, while demonstrating attentiveness. (C) Signup and view all the answers

What is the main reason why it is important to be punctual and reliable when dealing with individuals with some forms of mental health issues?

To create a sense of trust and predictability, reducing anxiety. (C) Signup and view all the answers

Which of the following is NOT a characteristic of discrimination arising from disability?

It is a direct result of the disability itself. (D) Signup and view all the answers

In the example of Paul with Tourette syndrome, why is his exclusion from the café considered discrimination arising from disability?

Paul's shouting is a manifestation of his Tourette syndrome, not the syndrome itself. (D) Signup and view all the answers

What is the key difference between direct discrimination and discrimination arising from disability?

Direct discrimination is based on a person's disability, while discrimination arising from disability is based on a disability-related factor. (A) Signup and view all the answers

What is the primary justification for indirect disability discrimination?

The policy or practice is necessary to achieve a legitimate business aim. (A) Signup and view all the answers

The example of Pam with a heart condition illustrates indirect disability discrimination because:

The swimming pool's rule disproportionately disadvantages individuals with limited swimming abilities, including those with heart conditions. (D) Signup and view all the answers

Which of the following is NOT a key element of justifying an indirect discriminatory policy or practice?

The policy or practice must be shown to be the only way to achieve the business aim. (C) Signup and view all the answers

What is harassment related to disability?

Unwanted behavior related to a person's disability that violates their dignity or creates a hostile environment. (B) Signup and view all the answers

Which of the following scenarios BEST describes discrimination arising from disability?

A restaurant refuses to serve a customer with autism because they are disruptive. (A) Signup and view all the answers

Which of the following scenarios BEST exemplifies indirect disability discrimination?

A company requiring all employees to lift 25kg, excluding individuals with physical limitations. (C) Signup and view all the answers

Which of the following is NOT considered a normal day-to-day activity according to the Equality Act 2010?

Driving (A) Signup and view all the answers

What is the minimum duration for an impairment to be considered 'long-term' under the Equality Act 2010?

12 months (C) Signup and view all the answers

Which of the following is NOT considered a 'capacity' under the Equality Act 2010?

Financial Management (B) Signup and view all the answers

What was the legislation replaced by the Equality Act 2010?

The Disability Discrimination Acts 1995 and 2005 (B) Signup and view all the answers

What does the term 'substantial' mean in the context of a disability, according to the Equality Act 2010?

Significant, but not severe (B) Signup and view all the answers

What is the impact of a disability on a person's 'normal day-to-day activities' to meet the definition of disability under the Equality Act 2010?

It must be significant and have a long-term impact on their activities. (A) Signup and view all the answers

Which of the following is considered a normal day-to-day activity, affecting a 'capacity' as defined by the Equality Act 2010?

Having a conversation with a friend. (D) Signup and view all the answers

According to the provided information, which of the following was NOT a capacity considered under the old Disability Discrimination Act?

Ability to understand (B) Signup and view all the answers

What is a significant change introduced by the new Act in relation to demonstrating impairment?

The new Act removes the requirement to demonstrate a specific list of impacted capacities. (B) Signup and view all the answers

How does the new Act streamline the process of demonstrating disability?

It allows for a more subjective and common-sense approach to assessing disability. (C) Signup and view all the answers

Which of the following is NOT considered a reasonable adjustment according to the provided information?

Providing a company car for employees, regardless of their disability. (B) Signup and view all the answers

What is the primary focus of the Act in relation to discrimination against disabled individuals?

Providing equal opportunities and prohibiting less favorable treatment based on disability. (A) Signup and view all the answers

What height might be considered short stature for an adult?

4' 1'' (C) Signup and view all the answers

Which of the following is NOT mentioned as a potential cause of speech and language impairment?

Autism (B) Signup and view all the answers

What is disability leave?

Paid leave for disabled employees to attend rehabilitation, assessment or treatment. (A) Signup and view all the answers

What is a common misconception about people with short stature?

They all have learning difficulties. (B) Signup and view all the answers

What is NOT considered a reasonable adjustment for a disabled employee?

Requiring specific qualifications relevant to the job from a disabled employee. (B) Signup and view all the answers

What is the main benefit of the Act's revised approach to assessing disability compared to the previous one?

It simplifies the process for disabled individuals to demonstrate their impairment. (A) Signup and view all the answers

What is the best way to communicate with someone of short stature?

Sit down or stand at a slightly lower level. (A) Signup and view all the answers

What is the general sentiment expressed about the inclusion of a specific list of capacities in the new Act?

It limits the scope of disability and excludes individuals with less visible impairments. (D) Signup and view all the answers

What is a key suggestion for making environments more accessible to people of short stature?

Ensure all items are within easy reach. (C) Signup and view all the answers

How many different growth-related disorders are estimated to exist?

200 (D) Signup and view all the answers

Which of these statements best describes the Act's intention regarding reasonable adjustments?

Employers are obligated to assess and implement only the necessary reasonable adjustments for each disabled employee. (C) Signup and view all the answers

What is the key takeaway regarding the treatment of people with short stature?

They should be treated with respect and dignity. (A) Signup and view all the answers

What is a specific language difficulty?

A language impairment that is unrelated to any other disability. (C) Signup and view all the answers

Why is it important to treat adults with short stature as adults and not as children?

All of the above. (D) Signup and view all the answers

What is the main message conveyed about speech and language impairments in the text?

Speech and language impairments can be caused by various factors. (A) Signup and view all the answers

Study Notes

Disability Awareness Training for Taxi & Private Hire Drivers

Equo is a trading name of Inclu Consulting Ltd.
Training materials updated November 2022.
Training covers the Taxi and Private Hire Vehicles (Disabled Persons) Act 2022.

Definitions of Disability

Equality Act 2010 replaced the Disability Discrimination Acts.
Disability is a protected characteristic.
Disability definition: A physical or mental impairment that has a substantial and long-term adverse effect on the person's ability to carry out normal day-to-day activities.
Impairment must last for at least 12 months.
Normal day-to-day activities include everyday tasks like eating, washing, walking, and shopping.
Disability activities include mobility, manual dexterity, speech, hearing, seeing, memory, and understanding risks.
Examples of conditions that do not constitute a disability: hay fever, broken limb, sprained ankle, eyesight corrected by glasses.

Discrimination

Discrimination: Treating someone less favourably because of a disability.
Discrimination examples: Refusal of entry to a nightclub due to a facial disfigurement, not adjusting facilities to accommodate a wheelchair user.
Direct discrimination: Treating someone less favourably because of their disability.
Indirect discrimination: Policies or practices that disadvantage disabled people.
Associative discrimination: Discrimination against someone because they associate with a disabled person.
Discrimination by perception: Discrimination against someone because others think they have a disability.

Getting in on The Act

Equality Act 2010 protects people from discrimination based on protected characteristics. (disability).
Important protected characteristics include disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
The original Disability Discrimination Act (DDA) focused on businesses and public sector organizations ensuring accessibility for disabled people.
DDA covered getting into and out of premises, accessing internal facilities. Also treating disabled persons without discrimination.
Recent Act 2022 broadened these to include all taxi and private hire vehicles.

New Requirements for Taxi and Private Hire Drivers

The Taxi and Private Hire Vehicles (Disabled Persons) Act 2022 came into force on June 28, 2022.
Drivers must accept the carriage of any disabled person and assist with mobility devices.
No additional charges allowed.
Drivers found not complying face fines, up to 1,000£.
Drivers could face review of license fitness.
Exemptions may be available on medical grounds for WAV drivers.

Drivers' Responsibilities

Drivers of all vehicles (disabled or not) must provide reasonable assistance.
Duties include loading, unloading, passengers' luggage
No additional charges for carrying these duties.

Access to Premises

Premises must be accessible for both external and internal visitors, employees/potential employees.
Reasonable adjustments should be made, taking into account financial limitations of the business
Examples of accessibility include ramps, signage
Detailed guidelines from the Building Regulations and BS8300:2009.

Employment

Equality Act 2010 has specific protections for disabled employees.
Businesses need to make reasonable adjustments to help accommodate disabled employees.
Examples of adjustments include modifying premises, adjusting work hours.
Government programs like "Access to Work” can assist.

Visual Impairment

Visual impairment affects sight or color vision.
Guide Dogs can help.
When assisting visually impaired people, remember to clearly identify yourself and anyone else present, maintain an appropriate distance, and offer assistance (ex: helping them to find the seat) without force.

Mobility Impairment

Mobility impairment signifies difficulty traveling, including with assistance.
When assisting, respect personal space, don't make assumptions about their abilities.
Assist with movement, ensure accessible routes, provide details on travel assistance
Example of adjusting facilities: providing alternative entrances, adjusting height of counters for accessibility

Hearing Impairment

Hearing loss varies in severity, with some needing hearing aids or other devices, or lip reading.
When communicating, maintain eye contact, speak slowly and clearly, avoid covering your mouth.
Allow sufficient time, and if your first language is not the same, use interpreters or written words.

Disfigurement

Disfigurement may involve scars, facial marks, etc.
Avoid staring, treat the situation with sensitivity, respect personal space.
Keep interactions professional, avoid personal questions about a person's disability.

Short Stature

Short stature is height below average.
Make items accessible, ensure easier communication and interaction.
Respect their personal space, do not patronize.

Speech & Language Impairment

Communication may be different, with different levels of difficulty.
Allow enough time for a person to express themselves, be prepared to repeat information.
Offer to write things down, or use simple language.

Learning Disabilities

Learning disabilities affect learning and understanding in a variety of ways.
When communicating, use clear, simple language, be prepared to repeat and clarify information, use visual and written aids where necessary.
Demonstrate/show rather than telling.

Mental Health

Mental health may range from temporary stress to chronic conditions like depression and psychosis.
Be patient and respectful of an individual's personal space, do not make assumptions/assumptions about their behaviours.
Be attentive, understanding and empathetic.
Do not assume they will be violent.

Assistance Dogs

Assistance dogs help owners with various needs (physical, sensory, mental disabilities),
Assistance dogs are trained for particular tasks, and their owners have specific rights under the Equality Act.
Do not distract the dog during its work, do not be upset by their behavior, if needed, contact their owner for clarification.

Safe Transportation of Wheelchairs

Ensure the vehicle is suitable to transport the wheelchair safely.
Wheelchair users may prefer to sit, so provide seating if available
Use appropriate restraints to ensure stability during transportation
Do not charge extra for disabled passengers.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

This quiz focuses on the key aspects of disability awareness specifically tailored for taxi and private hire drivers. It covers important legislation such as the Taxi and Private Hire Vehicles (Disabled Persons) Act 2022 and the Equality Act 2010. Participants will learn definitions of disability, discrimination, and the responsibilities of drivers in ensuring accessibility for all passengers.