18 Questions
What are some tools and techniques that can help in diagnosing organizational situations?
Greiner’s model of the organizational life cycle, Stakeholder, SWOT and PEST analysis, multiple-cause diagrams
According to Strebel (1996a), what concept introduces the idea of 'breakpoints' in organizations?
The 'evolutionary cycle of competitive behaviour'
What is the main phase involved in the cycle of competitive behaviour according to Strebel (1996a)?
The innovation phase when a new business opportunity is discovered
Why is the ability to diagnose change situations important for organizations?
To have any chance of responding to and managing change successfully
What does Greiner’s model of the organizational life cycle draw attention to?
Periods when organizational change is likely to be needed
How can multiple-cause diagrams help in understanding change situations?
They help understand the relationships among events leading to outcomes and the interactions between different causes of change
What are the two types of breakpoints introduced in the competitive cycle?
Divergent and convergent breakpoints
What is the outcome of divergent breakpoints?
Increased variety in offerings, resulting in more value for customers
What is the outcome of convergent breakpoints?
Cost improvements, leading to lower delivered costs
What is required for identifying breakpoints?
Formal and informal systems for searching the environment
What does the Burke-Litwin model highlight in organizational change?
Interconnected variables
Which type of breakpoint is harder to anticipate?
Divergence
What are indicators of convergence?
Competitors with similar products and services, declining customer differentiation, shifting bargaining power to distributors
What are indicators of divergence?
Saturated market, declining growth rates, restless customers, experimentation by competitors
What are the characteristics of hard problems?
Bounded, clear objectives, solvable
What are the characteristics of messes?
Unbounded, serious implications, involve many people, uncertain solutions
What does the TROPICS test help identify?
The nature of change situations on a hard-to-mess continuum
What do divergent and convergent breakpoints influence?
The competitive landscape and require different responses
Study Notes
- The competitive cycle introduces two types of breakpoints: divergent and convergent.
- Divergent breakpoints lead to increased variety in offerings, resulting in more value for customers.
- Convergent breakpoints result in cost improvements, leading to lower delivered costs.
- Identifying breakpoints requires formal and informal systems for searching the environment.
- Burke-Litwin model highlights interconnected variables in organizational change.
- Divergence is harder to anticipate than convergence.
- Indicators of convergence include competitors with similar products and services, declining customer differentiation, and shifting bargaining power to distributors.
- Indicators of divergence include a saturated market, declining growth rates, restless customers, and experimentation by competitors.
- Hard problems are bounded, have clear objectives, and are solvable.
- Messes are unbounded, have serious implications, involve many people, and have uncertain solutions.
- The TROPICS test helps identify the nature of change situations on a hard-to-mess continuum.
- Divergent and convergent breakpoints influence the competitive landscape and require different responses.
This quiz focuses on the importance of diagnosing organizational change situations and explores tools and techniques that can help in managing change successfully. Topics include Greiner's model of the organizational life cycle and various analysis methods such as stakeholder, SWOT, and PEST analysis.
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