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Questions and Answers
What does 'Excellence' represent in the given context?
What does 'Excellence' represent in the given context?
- A static state of being perfect
- A one-time achievement
- An occasional effort for improvement
- An ongoing process of continuous improvement (correct)
In the context of client interaction, what is considered as disempowering and negative?
In the context of client interaction, what is considered as disempowering and negative?
- Your Judgments (correct)
- Being Knowledgeable
- Being Prepared
- A Warm Welcome
What is emphasized as the MOST important moment in the day in the given context?
What is emphasized as the MOST important moment in the day in the given context?
- The moment for personal relaxation
- The moment to engage in marketing activities
- The moment for internal team meetings
- The moment to focus on the client's visit (correct)
What is described as a responsibility towards clients who have made an effort to visit?
What is described as a responsibility towards clients who have made an effort to visit?
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