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The overall perception of a brand by the public.

Unfavorable opinions or feelings about a brand.

The ability to keep customers.

Issues in the interactions between a company and its customers.

The public's perception of a company or product.

Customers' commitment to a brand or company.

Unfavorable interactions that customers have with a business.

Interactions and connections between a company and its customers.

Negative impact on a brand's reputation.

Methods used to maintain customer loyalty