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Customer Retention Mastery

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Questions and Answers

What is customer attrition?

Customers no longer doing business with a company (correct)

Customers decreasing their business with a company

Customers increasing their business with a company

Customers doing business with a company

What are some factors that can lead to customer attrition?

Poor service and dissatisfaction (correct)

Personal and business changes

Good service and satisfaction

All of the above

What should companies do to reduce customer attrition?

Only focus on working with recent Down-traders

Ignore why customers leave

Work on increasing business with Lost customers

Identify why customers leave and act to reduce attrition (correct)

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Description

"Reduce Customer Attrition: A Quiz on Keeping Your Valuable Customers" - Take this quiz to learn about the common factors that lead to customer attrition and strategies to prevent it. Discover how to prioritize which customers to work on and how to effectively communicate with them. Improve your customer retention rate and keep your business thriving by taking this informative quiz!