Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
What is customer attrition?
What is customer attrition?
- Customers no longer doing business with a company (correct)
- Customers decreasing their business with a company
- Customers increasing their business with a company
- Customers doing business with a company
What are some factors that can lead to customer attrition?
What are some factors that can lead to customer attrition?
- Poor service and dissatisfaction (correct)
- Personal and business changes
- Good service and satisfaction
- All of the above
What should companies do to reduce customer attrition?
What should companies do to reduce customer attrition?
- Only focus on working with recent Down-traders
- Ignore why customers leave
- Work on increasing business with Lost customers
- Identify why customers leave and act to reduce attrition (correct)
Flashcards are hidden until you start studying
Study Notes
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
