Deming's Approach to Empowering Workers

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According to the text, who is often referred to as the 'father of quality control'?

W. Edwards Deming (correct)

Walter Shewart

Walter Edwards Deming

William Edwards Deming

According to the text, what are the four stages of the PDCA Cycle?

Plan, Do, Action, Check

Product development, Production, Market research, Sales

Plan, Do, Check, Act (correct)

Design, Production, Sales, Research

According to the text, what does the PDCA Cycle focus on?

Remedies

Firefighting

Problem detection

Problem prevention (correct)

According to the text, what is the purpose of the PDCA Cycle in education?

To improve teaching methods Signup and view all the answers

Who is often referred to as the 'grandfather of quality control'?

Shewart Signup and view all the answers

What is the name of the highest award for quality in Japan?

Deming Prize Signup and view all the answers

Who is often referred to as the 'father of quality control'?

W. Edwards Deming Signup and view all the answers

What is the name of the problem-solving process adopted by firms engaged in continuous improvement?

PDCA Cycle Signup and view all the answers

Which of the following is the correct order of the PDCA cycle stages?

Plan, Do, Check, Action Signup and view all the answers

What is the purpose of the Check phase in the PDCA cycle?

To observe and analyze the results against the plan Signup and view all the answers

What should be done if the targets are not achieved in the Check phase of the PDCA cycle?

Go back to the Plan or Do stage and start all over again Signup and view all the answers

What is the purpose of the Action phase in the PDCA cycle?

To adopt the change, abandon it, or run through the cycle again Signup and view all the answers

According to the text, what did Joseph Juran define as quality?

Fitness for use Signup and view all the answers

What did Joseph Juran contribute to society in the field of quality management?

Developed the quality trilogy Signup and view all the answers

According to the text, what should be eliminated in order to improve quality and productivity?

Annual merit rating Signup and view all the answers

What did Dr. Deming develop as a teaching tool to teach his 14 obligations of management?

The Red Bead Experiment Signup and view all the answers

According to Deming's 14-Point Methodology, what is the first point?

Constancy of purpose Signup and view all the answers

What is the aim of Deming's point to 'End lowest tender contracts'?

To minimize total cost Signup and view all the answers

According to Deming, what is the responsibility of management in improving the system?

To provide direction to workers Signup and view all the answers

What is the purpose of Deming's point to 'Drive out fear'?

To encourage effective communication Signup and view all the answers

According to the text, who is credited with the creation of the idea of total quality control?

Armand Vallin Feigenbaum Signup and view all the answers

According to the text, what is the name of the Japanese version of the concept of total quality control?

Company Wide Quality Control Signup and view all the answers

According to the text, who says that money is the language of business?

Joseph M. Juran Signup and view all the answers

According to the text, what are the three management processes required by all organizations to improve, as defined by Juran's Quality Trilogy?

Quality planning, quality control, and quality improvement Signup and view all the answers

According to Feigenbaum's philosophy, what is the first step to quality?

Quality leadership Signup and view all the answers

According to Feigenbaum, what percentage of quality problems can be resolved using traditional quality development processes?

80% to 90% Signup and view all the answers

What does Feigenbaum mean by 'quality leadership'?

Maintaining a constant focus Signup and view all the answers

According to Feigenbaum, what is the second step to quality?

Modern quality technology Signup and view all the answers

What percentage of quality problems can be resolved using traditional quality development processes, according to Feigenbaum?

10% to 20% Signup and view all the answers

What does Feigenbaum mean by 'modern quality technology'?

Integration of office Signup and view all the answers

Which of the following best describes the foundation of quality?

Continuous improvement and commitment to excellence Signup and view all the answers

What is quality built on, according to the text?

A culture that recognizes and appreciates consistency Signup and view all the answers

What does the foundation of quality emphasize?

Challenging norms and surpassing expectations Signup and view all the answers

What is the core of quality, according to the text?