Podcast
Questions and Answers
According to the text, who is often referred to as the 'father of quality control'?
According to the text, who is often referred to as the 'father of quality control'?
- W. Edwards Deming (correct)
- Walter Shewart
- Walter Edwards Deming
- William Edwards Deming
According to the text, what are the four stages of the PDCA Cycle?
According to the text, what are the four stages of the PDCA Cycle?
- Plan, Do, Action, Check
- Product development, Production, Market research, Sales
- Plan, Do, Check, Act (correct)
- Design, Production, Sales, Research
According to the text, what does the PDCA Cycle focus on?
According to the text, what does the PDCA Cycle focus on?
- Remedies
- Firefighting
- Problem detection
- Problem prevention (correct)
According to the text, what is the purpose of the PDCA Cycle in education?
According to the text, what is the purpose of the PDCA Cycle in education?
Who is often referred to as the 'grandfather of quality control'?
Who is often referred to as the 'grandfather of quality control'?
What is the name of the highest award for quality in Japan?
What is the name of the highest award for quality in Japan?
Who is often referred to as the 'father of quality control'?
Who is often referred to as the 'father of quality control'?
What is the name of the problem-solving process adopted by firms engaged in continuous improvement?
What is the name of the problem-solving process adopted by firms engaged in continuous improvement?
Which of the following is the correct order of the PDCA cycle stages?
Which of the following is the correct order of the PDCA cycle stages?
What is the purpose of the Check phase in the PDCA cycle?
What is the purpose of the Check phase in the PDCA cycle?
What should be done if the targets are not achieved in the Check phase of the PDCA cycle?
What should be done if the targets are not achieved in the Check phase of the PDCA cycle?
What is the purpose of the Action phase in the PDCA cycle?
What is the purpose of the Action phase in the PDCA cycle?
According to the text, what did Joseph Juran define as quality?
According to the text, what did Joseph Juran define as quality?
What did Joseph Juran contribute to society in the field of quality management?
What did Joseph Juran contribute to society in the field of quality management?
According to the text, what should be eliminated in order to improve quality and productivity?
According to the text, what should be eliminated in order to improve quality and productivity?
What did Dr. Deming develop as a teaching tool to teach his 14 obligations of management?
What did Dr. Deming develop as a teaching tool to teach his 14 obligations of management?
According to Deming's 14-Point Methodology, what is the first point?
According to Deming's 14-Point Methodology, what is the first point?
What is the aim of Deming's point to 'End lowest tender contracts'?
What is the aim of Deming's point to 'End lowest tender contracts'?
According to Deming, what is the responsibility of management in improving the system?
According to Deming, what is the responsibility of management in improving the system?
What is the purpose of Deming's point to 'Drive out fear'?
What is the purpose of Deming's point to 'Drive out fear'?
According to the text, who is credited with the creation of the idea of total quality control?
According to the text, who is credited with the creation of the idea of total quality control?
According to the text, what is the name of the Japanese version of the concept of total quality control?
According to the text, what is the name of the Japanese version of the concept of total quality control?
According to the text, who says that money is the language of business?
According to the text, who says that money is the language of business?
According to the text, what are the three management processes required by all organizations to improve, as defined by Juran's Quality Trilogy?
According to the text, what are the three management processes required by all organizations to improve, as defined by Juran's Quality Trilogy?
According to Feigenbaum's philosophy, what is the first step to quality?
According to Feigenbaum's philosophy, what is the first step to quality?
According to Feigenbaum, what percentage of quality problems can be resolved using traditional quality development processes?
According to Feigenbaum, what percentage of quality problems can be resolved using traditional quality development processes?
What does Feigenbaum mean by 'quality leadership'?
What does Feigenbaum mean by 'quality leadership'?
According to Feigenbaum, what is the second step to quality?
According to Feigenbaum, what is the second step to quality?
What percentage of quality problems can be resolved using traditional quality development processes, according to Feigenbaum?
What percentage of quality problems can be resolved using traditional quality development processes, according to Feigenbaum?
What does Feigenbaum mean by 'modern quality technology'?
What does Feigenbaum mean by 'modern quality technology'?
Which of the following best describes the foundation of quality?
Which of the following best describes the foundation of quality?
What is quality built on, according to the text?
What is quality built on, according to the text?
What does the foundation of quality emphasize?
What does the foundation of quality emphasize?
What is the core of quality, according to the text?
What is the core of quality, according to the text?
What is the mindset that permeates every facet of an organization in relation to quality?
What is the mindset that permeates every facet of an organization in relation to quality?
What is the purpose of quality, according to the text?
What is the purpose of quality, according to the text?
Flashcards are hidden until you start studying
