Delivery Closing Process Overview

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Questions and Answers

What is one of the first steps a Sales Consultant should take during the delivery process?

Present additional discount offers
Provide the customer with a brochure of the car
Introduce the Service Manager to the customer (correct)
Discuss financing options with the customer

If the dealership has multiple Service Departments, what should the Sales Consultant do?

Ask the customer for their preferred Service Department (correct)
Automatically assign the customer to the primary Service Department
Provide only the contact information for the main Service Department
Direct the customer to the nearest Service Department

What documentation is generated to confirm the service process after explaining the available services?

A booking confirmation and calendar invite (correct)
A warranty registration form
An ownership transfer document
A customer feedback form

Which item is NOT part of the Delivery Check Sheets that need to be confirmed?

<p>Customer's choice of extended warranty plan (D)</p> Signup and view all the answers

What should be included when providing the details for the preferred Service Department?

<p>A link to the service department details including a map (C)</p> Signup and view all the answers

Flashcards

Communicate After-Sales Services

The process of ensuring the customer understands the available after-sales services and how to contact them.

Introducing the Service Manager

Sales Consultant introduces the Service Manager, the person who will handle service inquiries and repairs.

Multiple Service Department Choice

If the dealership has multiple service departments, the sales consultant asks the customer which one they prefer. They then provide the contact details for the chosen department.

Booking Confirmation and Invitation

Confirmation email or notification is generated for the customer, along with a calendar invitation for their service appointment.

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Delivery Checklist Verification

The delivery checklist must include records and customer signatures confirming that the sales consultant has introduced them to the service department and explained the after-sales services.

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Study Notes

Delivery Closing Process

After-sales services: Communicate available services and provide a contact list for inquiries or issues, linking to the service department.
Service Manager Introduction: Sales Consultant introduces the customer to the Service Manager to initiate the ownership process.
Multiple Service Departments: If applicable, Sales Consultants should ask the customer their preferred service department and provide details, including location map and Service Manager contact information.
Booking Confirmation: Generate a booking confirmation and calendar invite.
Delivery Check Sheet Verification: Review delivery check sheets for at least three cases. Confirm the customer received explanations, signed the record, and was introduced to the service reception staff (if applicable).