Podcast
Questions and Answers
What is one of the first steps a Sales Consultant should take during the delivery process?
What is one of the first steps a Sales Consultant should take during the delivery process?
If the dealership has multiple Service Departments, what should the Sales Consultant do?
If the dealership has multiple Service Departments, what should the Sales Consultant do?
What documentation is generated to confirm the service process after explaining the available services?
What documentation is generated to confirm the service process after explaining the available services?
Which item is NOT part of the Delivery Check Sheets that need to be confirmed?
Which item is NOT part of the Delivery Check Sheets that need to be confirmed?
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What should be included when providing the details for the preferred Service Department?
What should be included when providing the details for the preferred Service Department?
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Study Notes
Delivery Closing Process
- After-sales services: Communicate available services and provide a contact list for inquiries or issues, linking to the service department.
- Service Manager Introduction: Sales Consultant introduces the customer to the Service Manager to initiate the ownership process.
- Multiple Service Departments: If applicable, Sales Consultants should ask the customer their preferred service department and provide details, including location map and Service Manager contact information.
- Booking Confirmation: Generate a booking confirmation and calendar invite.
- Delivery Check Sheet Verification: Review delivery check sheets for at least three cases. Confirm the customer received explanations, signed the record, and was introduced to the service reception staff (if applicable).
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Description
This quiz covers key aspects of the delivery closing process including after-sales services, the role of the Service Manager, and booking confirmations. It is essential for Sales Consultants to ensure customers are well-informed and supported post-delivery. Assess your understanding of these critical steps and their importance in customer satisfaction.
