Podcast
Questions and Answers
What is one of the first steps a Sales Consultant should take during the delivery process?
What is one of the first steps a Sales Consultant should take during the delivery process?
If the dealership has multiple Service Departments, what should the Sales Consultant do?
If the dealership has multiple Service Departments, what should the Sales Consultant do?
What documentation is generated to confirm the service process after explaining the available services?
What documentation is generated to confirm the service process after explaining the available services?
Which item is NOT part of the Delivery Check Sheets that need to be confirmed?
Which item is NOT part of the Delivery Check Sheets that need to be confirmed?
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What should be included when providing the details for the preferred Service Department?
What should be included when providing the details for the preferred Service Department?
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Flashcards
Communicate After-Sales Services
Communicate After-Sales Services
The process of ensuring the customer understands the available after-sales services and how to contact them.
Introducing the Service Manager
Introducing the Service Manager
Sales Consultant introduces the Service Manager, the person who will handle service inquiries and repairs.
Multiple Service Department Choice
Multiple Service Department Choice
If the dealership has multiple service departments, the sales consultant asks the customer which one they prefer. They then provide the contact details for the chosen department.
Booking Confirmation and Invitation
Booking Confirmation and Invitation
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Delivery Checklist Verification
Delivery Checklist Verification
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Study Notes
Delivery Closing Process
- After-sales services: Communicate available services and provide a contact list for inquiries or issues, linking to the service department.
- Service Manager Introduction: Sales Consultant introduces the customer to the Service Manager to initiate the ownership process.
- Multiple Service Departments: If applicable, Sales Consultants should ask the customer their preferred service department and provide details, including location map and Service Manager contact information.
- Booking Confirmation: Generate a booking confirmation and calendar invite.
- Delivery Check Sheet Verification: Review delivery check sheets for at least three cases. Confirm the customer received explanations, signed the record, and was introduced to the service reception staff (if applicable).
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Description
This quiz covers key aspects of the delivery closing process including after-sales services, the role of the Service Manager, and booking confirmations. It is essential for Sales Consultants to ensure customers are well-informed and supported post-delivery. Assess your understanding of these critical steps and their importance in customer satisfaction.
