Podcast
Questions and Answers
What is the best definition for the word satisfice?
What is the best definition for the word satisfice?
- requires a perfect solution
- accepts a less than perfect solution (correct)
- not sufficient
- very satisfying
Herbert Simon found that most people satisficed because they had limited ability to ________.
Herbert Simon found that most people satisficed because they had limited ability to ________.
- think independently
- deal with difficult situations
- grasp present conditions and anticipate future conditions (correct)
- be truthful and honest in situations that deal with other people
A person who satisfices fails to ________.
A person who satisfices fails to ________.
- make any kind of decision
- accept the truth of a situation
- understand his or her position
- maximize his or her decision (correct)
Sticking to a decision despite evidence that it is a mistake is called ________.
Sticking to a decision despite evidence that it is a mistake is called ________.
Which model of decision making takes advantage of unconscious reasoning?
Which model of decision making takes advantage of unconscious reasoning?
What is a major advantage of intuitive decision making compared to fully rational decision making?
What is a major advantage of intuitive decision making compared to fully rational decision making?
Approximately what percentage of managers typically use intuitive decision making rather than formal analysis to make decisions?
Approximately what percentage of managers typically use intuitive decision making rather than formal analysis to make decisions?
Which option is LEAST likely to be a decision criterion for a high-tech bicycle buyer focused on performance?
Which option is LEAST likely to be a decision criterion for a high-tech bicycle buyer focused on performance?
What defines a heuristic in decision making?
What defines a heuristic in decision making?
What can be a consequence of using heuristics instead of a systematic decision-making process?
What can be a consequence of using heuristics instead of a systematic decision-making process?
Why do managers often opt for heuristics in decision making?
Why do managers often opt for heuristics in decision making?
Which factor is NOT typically included in a bicycle buyer's evaluation of different models?
Which factor is NOT typically included in a bicycle buyer's evaluation of different models?
What is the last step Sondra should take in the decision-making process?
What is the last step Sondra should take in the decision-making process?
Which of the following correctly defines the nature of a problem in decision making?
Which of the following correctly defines the nature of a problem in decision making?
What does a decision criterion refer to in the decision-making process?
What does a decision criterion refer to in the decision-making process?
Emotions and feelings ________ decision making.
Emotions and feelings ________ decision making.
How can heuristics impact the decision-making process?
How can heuristics impact the decision-making process?
Which statement about confirmation bias is accurate?
Which statement about confirmation bias is accurate?
Is it realistic for today's managers to be completely rational?
Is it realistic for today's managers to be completely rational?
An assumption of bounded rationality indicates that managers can analyze all relevant information about all alternatives for a situation.
An assumption of bounded rationality indicates that managers can analyze all relevant information about all alternatives for a situation.
What is the assumption made regarding a rational decision maker?
What is the assumption made regarding a rational decision maker?
Which of the following best describes structured problems?
Which of the following best describes structured problems?
In decision-making, what does it mean for a decision maker to maximize value?
In decision-making, what does it mean for a decision maker to maximize value?
Unstructured problems are defined as ________.
Unstructured problems are defined as ________.
What does identifying the wrong problem entail for a manager in a decision-making scenario?
What does identifying the wrong problem entail for a manager in a decision-making scenario?
Which one of the following is an example of a structured problem?
Which one of the following is an example of a structured problem?
Structured problems typically have ________ while unstructured problems typically have ________.
Structured problems typically have ________ while unstructured problems typically have ________.
Programmed decisions are best suited for solving ________.
Programmed decisions are best suited for solving ________.
Which of the following is NOT a factor that can increase the probability of groupthink?
Which of the following is NOT a factor that can increase the probability of groupthink?
Which option is NOT a way to minimize groupthink?
Which option is NOT a way to minimize groupthink?
What technique is specifically designed to generate creative ideas in a group?
What technique is specifically designed to generate creative ideas in a group?
Which of the following is NOT allowed in a brainstorming session?
Which of the following is NOT allowed in a brainstorming session?
Which group technique promotes both group interaction and independent decision-making?
Which group technique promotes both group interaction and independent decision-making?
Which of the following describes a blend of the nominal group technique with computer technology?
Which of the following describes a blend of the nominal group technique with computer technology?
What is a key advantage of videoconferencing for group decision making?
What is a key advantage of videoconferencing for group decision making?
What is a common drawback of group decision making?
What is a common drawback of group decision making?
Groups tend to be more efficient and less effective than individual decision making.
Groups tend to be more efficient and less effective than individual decision making.
Which of the following is a major advantage of electronic meetings?
Which of the following is a major advantage of electronic meetings?
Mid-level managers from high power distance countries are ________ than those from low power distance countries.
Mid-level managers from high power distance countries are ________ than those from low power distance countries.
Mid-level managers in low uncertainty avoidance countries are ________ than those in high uncertainty avoidance countries.
Mid-level managers in low uncertainty avoidance countries are ________ than those in high uncertainty avoidance countries.
Individualistic countries like the United States tend to have ________ than group-oriented countries like Japan.
Individualistic countries like the United States tend to have ________ than group-oriented countries like Japan.
The use of ringisei in Japanese organizations is indicative of which cultural value?
The use of ringisei in Japanese organizations is indicative of which cultural value?
When tackling international management styles, managers must be ________.
When tackling international management styles, managers must be ________.
What does individual creativity require according to one well-accepted model?
What does individual creativity require according to one well-accepted model?
Flashcards
Satisficing
Satisficing
Accepting a solution that is good enough, rather than the optimal solution.
Limited ability to grasp present conditions and anticipate future conditions
Limited ability to grasp present conditions and anticipate future conditions
A reason why people satisficing in decision-making.
Escalation of commitment
Escalation of commitment
Sticking to a bad decision, even when evidence suggests it's wrong.
Escalation of commitment reason
Escalation of commitment reason
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Intuitive decision making
Intuitive decision making
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Intuitive decision making advantage
Intuitive decision making advantage
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Typical use of intuitive decision making by managers
Typical use of intuitive decision making by managers
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Intuitive decision making complement
Intuitive decision making complement
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Intuition in decision-making-ethics and values
Intuition in decision-making-ethics and values
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Intuition in decision-making - experience
Intuition in decision-making - experience
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Intuition in decision-making - (knowledge, skills, training)
Intuition in decision-making - (knowledge, skills, training)
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Decision Criteria
Decision Criteria
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Analysis of Alternatives
Analysis of Alternatives
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Evaluation of Decision Effectiveness
Evaluation of Decision Effectiveness
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Selection of an Alternative
Selection of an Alternative
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Implementation of an Alternative
Implementation of an Alternative
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Decision Criteria (High-Tech Bicycle)
Decision Criteria (High-Tech Bicycle)
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Heuristic
Heuristic
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Rational Decision
Rational Decision
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Objective Criterion
Objective Criterion
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Weighted Criteria
Weighted Criteria
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Errors and Biases
Errors and Biases
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Heuristics in Decision Making
Heuristics in Decision Making
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Emotions' effect on decision-making
Emotions' effect on decision-making
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Rational decision vs. best solution
Rational decision vs. best solution
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Bounded rationality
Bounded rationality
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Satisfice
Satisfice
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Intuitive decision making
Intuitive decision making
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Escalation of commitment
Escalation of commitment
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Structured problems
Structured problems
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Unstructured problems
Unstructured problems
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Programmed decisions
Programmed decisions
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Decision-Making Process Last Step
Decision-Making Process Last Step
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Problem Definition
Problem Definition
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Decision Criterion
Decision Criterion
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Problem Identification
Problem Identification
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Decision Criteria Importance
Decision Criteria Importance
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Identifying Wrong Problem
Identifying Wrong Problem
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Decision-Making Process Final Step
Decision-Making Process Final Step
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Heuristic
Heuristic
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Heuristics and Errors
Heuristics and Errors
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Confirmation Bias
Confirmation Bias
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Availability Bias
Availability Bias
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Rational Decision-Making Models
Rational Decision-Making Models
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Rational Decision Maker
Rational Decision Maker
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Maximize Value
Maximize Value
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Groupthink
Groupthink
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Groupthink Factors
Groupthink Factors
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Minimizing Groupthink
Minimizing Groupthink
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Brainstorming
Brainstorming
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Brainstorming Restrictions
Brainstorming Restrictions
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Nominal Group Technique
Nominal Group Technique
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Electronic Meetings
Electronic Meetings
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Video Conferencing Advantages
Video Conferencing Advantages
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Group Decision Advantages
Group Decision Advantages
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Group Decision Disadvantages
Group Decision Disadvantages
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Group decision making efficiency
Group decision making efficiency
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Electronic meetings advantages
Electronic meetings advantages
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Power Distance & Risky Decisions (Mid-Level Managers)
Power Distance & Risky Decisions (Mid-Level Managers)
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Uncertainty Avoidance and Risky Decisions (Mid-Level Managers)
Uncertainty Avoidance and Risky Decisions (Mid-Level Managers)
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Individualistic vs. Group-Oriented Cultures (Conformity)
Individualistic vs. Group-Oriented Cultures (Conformity)
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Ringisei in Japanese organizations
Ringisei in Japanese organizations
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French management style
French management style
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International management flexibility
International management flexibility
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Creativity and problem-solving
Creativity and problem-solving
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Creativity levels: Men vs. Women.
Creativity levels: Men vs. Women.
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Individual Creativity: Expertise
Individual Creativity: Expertise
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Study Notes
Decision Making
- Decision making begins with identifying a problem.
- A problem is a discrepancy between what exists and what the decision-maker desires.
- The decision-making process consists of eight steps.
- Identifying a problem involves comparing the current state to a standard or goal.
- A manager can follow the decision-making process correctly but still fail to achieve value if they don't correctly identify the problem.
- Identifying decision criteria is a step in the decision-making process.
Purchasing New Computers
- A manager considering new computers is identifying the problem.
- Identifying decision criteria is a step in the decision-making process.
- A manager assesses the current computers (analyzing alternatives)
Decision Criteria
- Decision criteria are the factors that are relevant to a decision.
- Decision criteria must be fairly objective (e.g., weight)
- Decision criteria should be important to the decision maker (e.g. personal preference).
Decision-Making Errors & Biases
- Sunk costs, randomness, and overconfidence are decision errors/biases.
- Confirmation bias is seeking information that confirms existing beliefs.
- Escalation of commitment is persisting with a decision despite evidence of its mistakes.
- Heuristics are mental shortcuts or rules of thumb used in decision-making.
Models of Decision Making
- Rational model: The ideal decision maker is completely objective and logical
- Bounded rationality: The decision maker has limitations on their processing power, but they strive for rational decisions despite having limitations
- Intuitive decision making: Decision is based on experience, feelings, and intuition.
Problem Types and Decision Types
- Structured problems have clear goals and known options. They use programmed decisions (rules, policies, or procedures).
- Unstructured problems are fuzzy and lack clear goals or available options. They require nonprogrammed decisions (original solutions, intuition, etc.).
Decision-Making Conditions
- Certainty: All outcomes are known.
- Risk: Probabilities of outcomes are known.
- Uncertainty: Probabilities of outcomes are unclear.
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