Chapter 6: Nonprogrammed Decision Making Quiz and Flashcards

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Questions and Answers

What is the primary difference between decision making and problem solving?

Decision making involves choosing from alternatives, while problem solving requires finding the answer to a question. (correct)

Decision making involves finding the answer to a question, while problem solving involves choosing from alternatives.

Decision making requires brainstorming, while problem solving involves analyzing data.

Decision making involves individual reflection, while problem solving involves group collaboration.

Which approach to decision making emphasizes using a logical and systematic process?

Emotional approach

Intuitive approach

Rational approach (correct)

Impulsive approach

What are the primary behavioral aspects of decision making?

Seeking input and managing emotions (correct)

Ignoring feedback and relying on personal bias

Analyzing data and using spreadsheets

Following gut instincts and taking risks

Which process refers to a special form of decision making that requires finding the answer to a question?

Problem solving Signup and view all the answers

In the context of decision making, what is creativity related to?

Finding alternatives Signup and view all the answers

What is the nature of group decision making in organizations?

It often leads to better decisions through pooling diverse insights Signup and view all the answers

What is a decision rule?

A statement that tells decision makers which alternative to choose once they have predetermined information about the decision situation Signup and view all the answers

In which type of decision are the outcomes known with enough information to determine the probabilities of various outcomes?

Condition of certainty Signup and view all the answers

What type of decision recurs often enough to develop decision rules?

Programmed decision Signup and view all the answers

Which type of decision deals with new and unusual situations?

Nonprogrammed decision Signup and view all the answers

What is the characteristic of nonprogrammed decisions?

New and unusual Signup and view all the answers

In nonprogrammed decisions, what type of channels for information are available?

Not available, unclear channels Signup and view all the answers

What characterizes the condition of risk?

Certainty of outcomes is unknown but there is enough information to estimate probabilities of various outcomes Signup and view all the answers

Which level in the organization typically deals with nonprogrammed decisions?

Upper levels Signup and view all the answers

What is the basis for a solution in programmed decisions?

Decision rules, set procedures Signup and view all the answers

What is a statement that guides decision makers in choosing an alternative based on predetermined information?

Decision rule Signup and view all the answers

Study Notes

Decision Making vs. Problem Solving

The primary difference between decision making and problem solving is that problem solving involves identifying a problem, while decision making involves choosing a solution from available options.

Approaches to Decision Making

The rational approach emphasizes using a logical and systematic process to make decisions.

Behavioral Aspects of Decision Making

The primary behavioral aspects of decision making are cognitive biases, emotional influences, and social pressures.

Types of Decision Making

Inquiry refers to a special form of decision making that requires finding the answer to a question.

Creativity in Decision Making

Creativity is related to generating new and innovative solutions to decision-making problems.

Group Decision Making

In organizations, group decision making is often characterized by a collaborative and participative approach.

Decision Rules

A decision rule is a statement that guides decision makers in choosing an alternative based on predetermined information.

Types of Decisions

Decisions under certainty are those where the outcomes are known with enough information to determine the probabilities of various outcomes.
Decisions under risk are those where the outcomes are uncertain, but the probabilities of various outcomes can be estimated.
Decisions under uncertainty are those where the outcomes are uncertain, and the probabilities of various outcomes cannot be estimated.
Programmed decisions are those that recur often enough to develop decision rules.
Nonprogrammed decisions are those that deal with new and unusual situations.

Characteristics of Nonprogrammed Decisions

Nonprogrammed decisions are characterized by a lack of precedent, and the decision maker must rely on judgment and intuition.
In nonprogrammed decisions, the channels for information are often informal and personal.

Risk and Decision Making

The condition of risk is characterized by uncertainty and the possibility of loss or gain.

Organizational Decision Making

Nonprogrammed decisions are typically made at the top or middle levels of an organization.

Programmed Decisions

The basis for a solution in programmed decisions is a predetermined decision rule or procedure.

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Description

Test your understanding of decision making and problem solving concepts from the book 'Organizational Behavior: Managing People and Organizations, Thirteenth Edition'. The quiz covers distinguishing decision making from problem solving and discussing the related learning objectives.