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Decision Making and Problem Solving in DSS

14 Questions

1 Views

Decision Making and Problem Solving in DSS

Created by

@SkilledAmaranth

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Questions and Answers

What is the first stage of the decision-making phase of the problem-solving process according to Herbert Simon's model?

Intelligence (correct)

Implementation

Choice

Design

What is the primary goal of the intelligence stage of the decision-making process?

To design alternative solutions

To identify and define the problem (correct)

To identify the best solution

To evaluate and choose a solution

What is the significance of gathering data about the problem during the intelligence stage?

To choose the best solution

To distinguish symptoms from real problems (correct)

To design the best solution

To evaluate alternative solutions

What is investigated during the intelligence stage of the decision-making process?

Environmental resources and constraints Signup and view all the answers

What is the significance of understanding the environment during the intelligence stage?

To study suppliers, customers, and competitors Signup and view all the answers

What is the impact of the recent oil price hike on suppliers according to the text?

They increase costs of goods sold by 30% or more Signup and view all the answers

What is the primary purpose of the intelligence stage in the decision-making process?

To identify and define a potential problem or opportunity Signup and view all the answers

What is the consequence of incorrectly identifying a problem during the intelligence stage?

The entire effort of problem-solving is wasted Signup and view all the answers

What is the relationship between symptoms and real problems?

Symptoms are distinct from real problems Signup and view all the answers

What is the purpose of gathering data during the intelligence stage?

To distinguish symptoms from real problems Signup and view all the answers

What is the impact of recent oil price hike on suppliers according to the text?

Increase costs of goods sold to 30% or more Signup and view all the answers

What is the name of the model that divides the decision-making phase of the problem-solving process into three stages?

Herbert Simon's model Signup and view all the answers

What is the name of the researcher who expanded Herbert Simon's model?

George Huber Signup and view all the answers

What is the significance of competitors in the intelligence stage?

They sell at prices 10% to 15% lower Signup and view all the answers

Study Notes

Decision Making and Problem Solving

Problem solving is a critical activity for any business organization.
The problem-solving process begins with decision making.

Herbert Simon's Model

The decision-making phase of the problem-solving process involves three stages: intelligence, design, and choice.
This model was later expanded by George Huber.

The Intelligence Stage

The most important step in problem solving is identifying and defining potential problems or opportunities.
Symptoms are not problems, and data must be gathered to distinguish between the two.
Environmental resources and constraints are investigated during the intelligence stage to gain understanding of the problem.
This includes studying the environment, suppliers, customers, and competitors from market research.

Environmental Factors

Competitors may sell at prices 10% to 15% lower.
Suppliers may increase costs of goods sold by 30% or more due to factors like recent oil price hikes.

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Description

Learn about the decision-making phase of the problem-solving process in Decision Support Systems, including the stages of intelligence, design, and choice. Understand how Herbert Simon's model and George Huber's expanded model apply to business organizations.