Podcast
Questions and Answers
Which of the following is TRUE about problem identification?
Which of the following is TRUE about problem identification?
- A symptom and a problem are one and the same.
- Problems are generally obvious.
- Generally, what is a problem for one manager is a problem for all managers.
- Effectively identifying problems is not easy. (correct)
What should Arnold, the CEO, do first when sales of high-end units decline?
What should Arnold, the CEO, do first when sales of high-end units decline?
Determine why sales are off.
If bus ridership has fallen for three weeks, what is this considered?
If bus ridership has fallen for three weeks, what is this considered?
- a symptom
- a condition, but we need more information to determine whether it is a problem or a symptom. (correct)
- neither a problem nor a symptom
- a problem
What is the next step in the decision-making process after identifying a problem?
What is the next step in the decision-making process after identifying a problem?
What are decision criteria?
What are decision criteria?
When introducing a new product, Belinda has chosen to focus on target market size, production costs, and net profits. These are Belinda's...
When introducing a new product, Belinda has chosen to focus on target market size, production costs, and net profits. These are Belinda's...
Amanda's need for flexible work hours and telecommuting represents her...
Amanda's need for flexible work hours and telecommuting represents her...
When choosing a college, Max's desire for an accredited liberal arts college with financial aid represents his...
When choosing a college, Max's desire for an accredited liberal arts college with financial aid represents his...
What is the next step after identifying the decision criteria?
What is the next step after identifying the decision criteria?
When Bryan prioritizes quality over price and price over lead times for a new lighting fixture supplier, he is...
When Bryan prioritizes quality over price and price over lead times for a new lighting fixture supplier, he is...
Creativity is most important in which step of the decision-making process?
Creativity is most important in which step of the decision-making process?
Carla is searching the internet for Himalayan salt suppliers. Carla is in which step of the decision-making process?
Carla is searching the internet for Himalayan salt suppliers. Carla is in which step of the decision-making process?
When Joe's team brainstormed ideas to prevent crane crashes, they completed which step?
When Joe's team brainstormed ideas to prevent crane crashes, they completed which step?
Comparing prices, quality, and delivery times for Himalayan salt suppliers is which step?
Comparing prices, quality, and delivery times for Himalayan salt suppliers is which step?
To help Carla choose a supplier, she should...
To help Carla choose a supplier, she should...
When Abby chose to drive and carry an umbrella based on the weather report, she...
When Abby chose to drive and carry an umbrella based on the weather report, she...
In the decision-making process, what happens when implementing an alternative?
In the decision-making process, what happens when implementing an alternative?
What is crucial for effective implementation?
What is crucial for effective implementation?
Before implementing a decision, it is prudent to...
Before implementing a decision, it is prudent to...
What is the final step in the decision-making process?
What is the final step in the decision-making process?
Why is it important to evaluate the results of Joe's team's solution to prevent crane crashes?
Why is it important to evaluate the results of Joe's team's solution to prevent crane crashes?
The decision-making process begins by identifying decision criteria.
The decision-making process begins by identifying decision criteria.
A decision criterion defines what is important or relevant to resolving a problem.
A decision criterion defines what is important or relevant to resolving a problem.
In the decision-making process, after allocating weights to decision criteria, the decision maker lists viable alternatives that could resolve the problem.
In the decision-making process, after allocating weights to decision criteria, the decision maker lists viable alternatives that could resolve the problem.
Once the alternatives to solving a problem have been identified, the next step in the decision-making process is selecting one of these alternatives.
Once the alternatives to solving a problem have been identified, the next step in the decision-making process is selecting one of these alternatives.
Implementing an alternative refers to the process of choosing the best alternative.
Implementing an alternative refers to the process of choosing the best alternative.
What are the 8 steps in the decision-making process?
What are the 8 steps in the decision-making process?
What is assumed when managers make logical and consistent choices to maximize value?
What is assumed when managers make logical and consistent choices to maximize value?
When Dylan uses rational decision making to choose a candidate, he will...
When Dylan uses rational decision making to choose a candidate, he will...
Which of the following is assumed about a rational decision maker?
Which of the following is assumed about a rational decision maker?
What concept is followed when managers make decisions that are rational but limited by their ability to process information?
What concept is followed when managers make decisions that are rational but limited by their ability to process information?
Managers are expected to use rational decision-making when making decisions.
Managers are expected to use rational decision-making when making decisions.
Distinguish between rational decision making and bounded rationality.
Distinguish between rational decision making and bounded rationality.
Intuition is essentially making a decision based on feelings.
Intuition is essentially making a decision based on feelings.
Escalation of commitment is always a negative characteristic of decision making.
Escalation of commitment is always a negative characteristic of decision making.
Evidence-based management relies solely on factual data and does not incorporate human judgment.
Evidence-based management relies solely on factual data and does not incorporate human judgment.
What are the 4 ways managers make decisions?
What are the 4 ways managers make decisions?
The first step in the decision-making process is identifying a problem.
The first step in the decision-making process is identifying a problem.
When is it recommended to use a more structured decision-making process?
When is it recommended to use a more structured decision-making process?
Using intuition in decision making should be avoided in most situations.
Using intuition in decision making should be avoided in most situations.
Evidence-based management is a relatively new approach to decision making.
Evidence-based management is a relatively new approach to decision making.
What are some common decision-making biases?
What are some common decision-making biases?
It's important for decision makers to be aware of cultural differences when making decisions that impact people from different cultures.
It's important for decision makers to be aware of cultural differences when making decisions that impact people from different cultures.
Organizations should embrace the concept of 'groupthink' to foster harmony among employees.
Organizations should embrace the concept of 'groupthink' to foster harmony among employees.
The decision-making process is a linear process that must be completed in a specific order.
The decision-making process is a linear process that must be completed in a specific order.
Describe 'escalation of commitment' and provide an example.
Describe 'escalation of commitment' and provide an example.
Managers who have a high tolerance for ambiguity are better equipped to make decisions in uncertain environments.
Managers who have a high tolerance for ambiguity are better equipped to make decisions in uncertain environments.
What is evidence based management and why is it important?
What is evidence based management and why is it important?
When is the best time to use intuition in decision-making?
When is the best time to use intuition in decision-making?
Decision-making styles are influenced by personal values and preferences.
Decision-making styles are influenced by personal values and preferences.
Which of the following is NOT a common decision-making bias?
Which of the following is NOT a common decision-making bias?
The decision-making process can be improved with experience and practice.
The decision-making process can be improved with experience and practice.
The decision-making process is the same for all types of decisions, from small, routine tasks to large strategic initiatives.
The decision-making process is the same for all types of decisions, from small, routine tasks to large strategic initiatives.
What is important to consider when making decisions in diverse work environments?
What is important to consider when making decisions in diverse work environments?
Decision-making is a skill that is not critical to the success of managers.
Decision-making is a skill that is not critical to the success of managers.
Decision-making is a linear process that must be followed step by step.
Decision-making is a linear process that must be followed step by step.
Decision-making is influenced by both individual factors and the organizational context.
Decision-making is influenced by both individual factors and the organizational context.
It's always better to make a decision quickly than to take time to gather more information and consider all options.
It's always better to make a decision quickly than to take time to gather more information and consider all options.
The decision-making process is a solitary activity best left to managers.
The decision-making process is a solitary activity best left to managers.
Decision-making is an art, not a science.
Decision-making is an art, not a science.
How can decision-making skills be improved?
How can decision-making skills be improved?
Ethical considerations should be ignored in the pursuit of efficient decision-making.
Ethical considerations should be ignored in the pursuit of efficient decision-making.
Managers who are able to quickly adapt their decision-making approach will be more successful in today's fast-changing environment.
Managers who are able to quickly adapt their decision-making approach will be more successful in today's fast-changing environment.
Flashcards
Problem
Problem
A difference between the current state and a desired state.
Symptom
Symptom
A symptom is an indication or sign of a problem. It's not the problem itself, but something that hints at its existence.
Decision Criteria
Decision Criteria
Factors that are important in making a decision. They define what matters when selecting a solution.
Allocate Weights to Criteria
Allocate Weights to Criteria
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Alternatives
Alternatives
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Analyze Alternatives
Analyze Alternatives
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Implement the Alternative
Implement the Alternative
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Evaluate Decision Effectiveness
Evaluate Decision Effectiveness
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Rational Decision Making
Rational Decision Making
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Bounded Rationality
Bounded Rationality
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Intuitive Decision Making
Intuitive Decision Making
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Escalation of Commitment
Escalation of Commitment
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Heuristics
Heuristics
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Groupthink
Groupthink
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Groupthink
Groupthink
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Evidence-Based Management
Evidence-Based Management
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Ethical Decision Making
Ethical Decision Making
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Overconfidence Bias
Overconfidence Bias
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Confirmation Bias
Confirmation Bias
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Anchoring Bias
Anchoring Bias
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Availability Bias
Availability Bias
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Status Quo Bias
Status Quo Bias
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Loss Aversion
Loss Aversion
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Risk Management
Risk Management
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Consensus Decision Making
Consensus Decision Making
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Majority Rule Decision Making
Majority Rule Decision Making
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Cost-Benefit Analysis
Cost-Benefit Analysis
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Decision Evaluation
Decision Evaluation
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Decision Tree
Decision Tree
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Risk Assessment
Risk Assessment
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Study Notes
Decision Making Process
- A problem is a difference between current conditions and a desired state.
- Problem identification isn't always straightforward.
- A symptom is not the same as a problem; a symptom signals a potential issue.
- Identifying relevant criteria is crucial for effective decision-making.
- Decision criteria define what's important for resolving a problem.
- Allocating weights to criteria prioritizes factors.
- Developing alternatives is a creative process.
- Analyzing alternatives involves comparing potential solutions.
- Selecting an alternative involves choosing the best option.
- Implementing alternatives means putting the decision into action.
- Evaluating decision effectiveness involves assessing the results.
Types of Decision Making
- Rational decision making assumes managers make logical, consistent choices to maximize value.
- This model assumes unlimited information processing, perfect knowledge, and complete objectivity
- In reality, bounded rationality acknowledges limitations on information processing and knowledge. Managers make decisions based on available information and simplify complex situations. It's still a logical approach.
- Intuitive decision making uses past experience and judgment to make quick decisions. This can be effective in situations with incomplete information.
- Evidence-based management uses data and facts to inform decisions.
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