Topic 6: Decision Making in Organizations
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Questions and Answers

What characterizes a programmed decision in managerial decision making?

  • Decisions are based primarily on intuition and feelings.
  • Decisions follow established rules or guidelines. (correct)
  • Decisions are made for unusual and unpredictable situations.
  • Decisions require extensive information gathering.
  • Which type of decision-making is characterized by responding to unpredictable opportunities?

  • Programmed decision
  • Nonprogrammed decision (correct)
  • Intuitive decision
  • Strategic decision
  • When a manager relies on their feelings and beliefs to make a decision, this is referred to as what?

  • Programmed decision-making
  • Intuition (correct)
  • Reasoned judgment
  • Structured analysis
  • What is the primary characteristic of reasoned judgment in decision making?

    <p>It involves careful evaluation of alternatives. (A)</p> Signup and view all the answers

    Which of the following best describes decisions made in response to organizational threats?

    <p>They seek to improve performance when adversely affected. (B)</p> Signup and view all the answers

    In what scenario would a manager likely use programmed decision making?

    <p>To make hiring decisions when overtime increases significantly. (A)</p> Signup and view all the answers

    Why might a decision be categorized as nonprogrammed?

    <p>There are no clear guidelines to follow due to its unpredictability. (D)</p> Signup and view all the answers

    What is an essential aspect that differentiates intuition from reasoned judgment?

    <p>Intuition is quick and requires little effort. (D)</p> Signup and view all the answers

    What is the primary purpose of comparing actual outcomes to expected outcomes in the feedback procedure?

    <p>To explore why expectations were not met (A), To validate the effectiveness of decision-making (C)</p> Signup and view all the answers

    Which cognitive bias is characterized by making decisions based on strong pre-existing beliefs despite contradictory evidence?

    <p>Confirmation bias (C)</p> Signup and view all the answers

    What is one of the disadvantages of group decision making compared to individual decision making?

    <p>Consensus can be harder to reach (C)</p> Signup and view all the answers

    What describes the tendency to commit additional resources to failing projects?

    <p>Escalating commitment (A)</p> Signup and view all the answers

    Which cognitive bias results from generalizing from a limited sample or a vivid event?

    <p>Representativeness (D)</p> Signup and view all the answers

    What is the primary focus of the classical model of decision-making?

    <p>Evaluating all possible alternatives and their consequences (B)</p> Signup and view all the answers

    How do heuristics function in the decision-making process?

    <p>They serve as rules of thumb that simplify decision-making. (D)</p> Signup and view all the answers

    What does the concept of bounded rationality refer to in the administrative model?

    <p>The cognitive limitations that restrict information processing (D)</p> Signup and view all the answers

    What is a potential pitfall of the illusion of control bias?

    <p>Overestimating one's influence over events (A)</p> Signup and view all the answers

    Which aspect does not contribute to incomplete information in decision-making?

    <p>Cognitive biases (A)</p> Signup and view all the answers

    What does satisficing involve according to the administrative model?

    <p>Finding a satisfactory response to address a problem (B)</p> Signup and view all the answers

    Why might systematic errors in decision-making occur frequently?

    <p>They stem from consistent cognitive biases. (A)</p> Signup and view all the answers

    Which of the following statements best represents uncertainty in decision-making?

    <p>Outcomes cannot be known and probabilities of alternatives are unclear (D)</p> Signup and view all the answers

    In the context of the administrative model, which is a common consequence of time constraints?

    <p>Inability to gather complete information for decision-making (C)</p> Signup and view all the answers

    How does the classical model approach the concept of an optimum decision?

    <p>By identifying the decision most aligned with desired consequences (B)</p> Signup and view all the answers

    Which of the following characteristics is NOT typically associated with entrepreneurs?

    <p>An external locus of control (C)</p> Signup and view all the answers

    Which term best describes information that can be interpreted in multiple conflicting ways?

    <p>Ambiguous information (B)</p> Signup and view all the answers

    What term refers to individuals who work within organizations to develop new or improved products?

    <p>Intrapreneurs (B)</p> Signup and view all the answers

    Which role specifically refers to the individual who leads a project from the idea stage to final customer delivery?

    <p>Product champion (B)</p> Signup and view all the answers

    What is the purpose of 'skunkworks' within an organization?

    <p>To create a dedicated team for generating ideas without distraction (D)</p> Signup and view all the answers

    What is the primary risk associated with groupthink in decision-making?

    <p>Failure to accurately assess relevant information (A)</p> Signup and view all the answers

    Which of the following best describes social entrepreneurs?

    <p>Individuals addressing social problems through creative solutions (C)</p> Signup and view all the answers

    In a learning organization, what is the main goal of management?

    <p>To maximize the creative potential of individuals and groups (C)</p> Signup and view all the answers

    How are intrapreneurs increasingly rewarded for their performance?

    <p>By linking rewards directly to the success of the products they develop (A)</p> Signup and view all the answers

    What is one disadvantage of the brainstorming technique?

    <p>It can cause production blocking due to the unstructured nature (D)</p> Signup and view all the answers

    What characteristic reflects an entrepreneur's self-view of competence and capability?

    <p>High self-esteem (C)</p> Signup and view all the answers

    Which of the following statements reflects a common misconception about entrepreneurs?

    <p>They must have a high degree of education to succeed. (C)</p> Signup and view all the answers

    How does the nominal group technique differ from traditional brainstorming?

    <p>It involves writing down ideas independently before sharing (D)</p> Signup and view all the answers

    What is the Delphi technique primarily used for in decision-making?

    <p>To gather opinions anonymously through written responses (A)</p> Signup and view all the answers

    What aspect of decision-making does organizational learning emphasize?

    <p>Adaptability and creativity in thinking (C)</p> Signup and view all the answers

    What does the term 'creativity' refer to in the context of decision making?

    <p>The skill to generate original and feasible alternatives (A)</p> Signup and view all the answers

    What is a key benefit of the Delphi technique over other group decision-making methods?

    <p>It allows for varied opinions without face-to-face pressure (C)</p> Signup and view all the answers

    Flashcards

    Decision making

    The process by which managers address opportunities and threats by analyzing options and choosing specific organizational goals and actions.

    Decisions responding to opportunities

    Responses to situations that aim to improve organizational performance, benefiting customers, employees, and stakeholders.

    Decisions responding to threats

    Responses to events inside or outside the organization that negatively impact performance.

    Programmed decisions

    Automatic decision-making following established rules or guidelines for routine situations.

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    Nonprogrammed decisions

    Unroutine decision-making in response to unusual, unpredictable opportunities or threats.

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    Intuition

    Decisions based on feelings, beliefs, and hunches that arise quickly without much effort or information gathering.

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    Reasoned judgment

    Decisions that require careful consideration, information gathering, analysis of options, and evaluation.

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    Decision made from intuition

    A decision made based on a gut feeling or hunch, often relying on experience and past knowledge.

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    Feedback Procedure Step 1

    Comparing actual results with expected outcomes to understand the effectiveness of a decision.

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    Feedback Procedure Step 2

    Investigating the reasons for any discrepancies between expected results and actual outcomes to identify areas for improvement.

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    Feedback Procedure Step 3

    Establishing guidelines based on the feedback analysis to enhance future decision-making.

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    Heuristics

    Simplified rules or strategies that help streamline decision-making processes.

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    Systematic Errors

    Recurring errors that lead to poor decision outcomes.

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    Confirmation Bias

    The tendency to stick to existing beliefs even when contradicting evidence emerges.

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    Representativeness

    Overgeneralizing from limited information, leading to biased judgments.

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    Illusion of Control

    The tendency to overestimate one's control over events and outcomes.

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    Classical Model of Decision Making

    A decision-making approach that assumes decision-makers can analyze all options and their consequences, choosing the most rational choice.

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    Optimum Decision

    The best possible decision based on the organization's goals and values.

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    Administrative Model of Decision Making

    A decision-making approach that explains the limitations and uncertainties in real-world decision-making.

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    Bounded Rationality

    Mental limitations that restrict our ability to fully process, utilize, and interpret information.

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    Incomplete Information

    The state of not having all the needed information leading to uncertainty and risk in decision-making.

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    Risk

    The likelihood of various potential outcomes happening from a specific action.

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    Uncertainty

    When probabilities of different outcomes can't be accurately determined.

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    Satisficing

    Seeking a satisfactory solution instead of striving for the absolute best decision.

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    Groupthink

    A pattern of faulty decision-making where group members prioritize agreement over accurate information leading to poor choices.

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    Organizational Learning

    Seeking to enhance an employee's ability to comprehend and manage the organization's internal and external environment.

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    Learning Organization

    An organization actively encouraging creativity and learning by fostering a culture of innovation and critical thinking.

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    Creativity

    The capability to generate unique and original ideas that lead to viable solutions and actions.

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    Brainstorming

    A method where group members meet face-to-face to generate and discuss ideas and solutions.

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    Nominal Group Technique

    A technique where group members individually write down ideas, share them, discuss, and rank alternatives.

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    Delphi Technique

    A process where group members respond to questions in writing without meeting face-to-face, typically used for complex issues.

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    Devil's Advocacy

    A form of brainstorming where a group member plays the role of arguing against the majority view, even if they agree, to challenge assumptions and assess risks.

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    Entrepreneurs

    Individuals who see opportunities and take the initiative to create new goods or services.

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    Social Entrepreneurs

    Individuals who address social problems with innovative solutions, contributing to societal well-being.

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    Intrapreneurs

    People who innovate within an organization to improve existing products or create new ones.

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    Open to experience

    A trait that entrepreneurs often possess, meaning they are open to new ideas and willing to take calculated risks.

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    Internal locus of control

    A belief that one is responsible for their own actions and outcomes.

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    Product champion

    A manager in a company who champions a new product, leading it from concept to market.

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    Skunkworks

    A team specifically created within a company to develop new products or ideas, free from the typical bureaucratic constraints.

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    Rewards for Innovation

    Incentives offered to reward intrapreneurs for successful product development, encouraging risk-taking and innovation within organizations.

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    Study Notes

    Decision Making

    • Decision making is the process where managers respond to opportunities and threats by analyzing options and making choices about organizational goals and actions.
    • Decisions respond to opportunities when managers improve organizational performance for stakeholders like customers, employees, and other groups.
    • Decisions respond to threats when organizational performance is negatively affected by internal or external events, and managers seek to improve performance.

    Programmed Decisions

    • Programmed decisions are routine, automatic, and based on established rules or guidelines.
    • These decisions have been made many times, using rules/guidelines developed to apply to specific situations.
    • Example: A manufacturing supervisor hiring new workers when overtime increases by more than 10%.

    Nonprogrammed Decisions

    • Nonprogrammed decisions address unusual, unpredictable opportunities or threats.
    • No pre-existing rules or guidelines exist.
    • Situations are unexpected or uncertain, lacking the information needed to create decision rules.

    Intuition

    • Intuition involves feelings, beliefs, and hunches, enabling quick, on-the-spot decisions with little information gathering.

    Reasoned Judgment

    • Reasoned judgments require time for careful information gathering to generate alternatives and evaluate them.

    The Classical Model

    • A prescriptive model assuming decision-makers can identify all possible alternatives and their consequences, making rational choices for the most favorable outcome.
    • The model assumes all information is readily available, decision-makers possess mental facilities to process the information, and know the best future course of action.

    The Administrative Model

    • This model explains why decision-making is uncertain and risky, and managers often settle for satisfactory rather than optimal solutions.
    • Three key concepts are bounded rationality, incomplete information, and satisficing.

    Bounded Rationality

    • Cognitive limitations restrict the ability to interpret, process, and act on information.

    Incomplete Information

    • Information limitations due to risk, uncertainty, ambiguity, and time constraints.

    Satisficing

    • Choosing a satisfactory solution rather than the optimal solution, addressing problems and opportunities.

    Causes of Incomplete Information

    • Risk: The degree of probability that possible outcomes from a particular action will occur.
    • Uncertainty: The probabilities of future outcomes are undeterminable, with unknown outcomes.
    • Ambiguous Information: Information is unclear and can be interpreted in various, potentially conflicting ways.
    • Time Constraints and Information Costs: Limited time and resources for researching all possibilities and evaluating potential consequences.

    Six Steps in Decision Making

    • Recognize the need for a decision.
    • Generate alternatives.
    • Assess alternatives.
    • Choose among alternatives.
    • Implement the chosen alternative.
    • Learn from feedback.

    General Criteria for Evaluating Action

    • Step 3: Evaluate the possible course of action for:
      • Legality
      • Ethics
      • Economic feasibility
      • Practicality

    Feedback Procedure

    • Comparing actual results to expected results.

    • Investigating reasons for differing expectations.
    • Developing guidelines to inform future decision-making.

    Cognitive Biases

    • Heuristics are rules of thumb simplifying decision-making.
    • Systematic errors, or biases, consistently lead to poor decision-making.
    • Example biases include confirmation bias, representativeness, illusion of control, and escalating commitment.

    Confirmation Bias

    • Tendency to favor information consistent with existing beliefs, ignoring contradictory evidence.

    Representativeness

    • Generalizing inappropriately from samples or single events.

    Illusion of Control

    • Overestimating one's ability to control outcomes.

    Escalating Commitment

    • Investing further in a failing project despite evidence of failure. 

    Group Decision Making

    • Advantages: Improved decision-making quality by combining skills, reduced bias susceptibility, and potential to generate more feasible alternatives.
    • Disadvantages: Increased time required, difficulties in manager agreement, and potential for groupthink.

    Groupthink

    • Faulty decision-making pattern where group members prioritize consensus at the expense of accurate evaluation of relevant information.

    Devil's Advocacy and Dialectical Inquiry

    • Techniques to encourage critical thinking in group decision-making.
    • Devil's advocacy encourages critique of the chosen alternative.
    • Dialectical inquiry presents alternative viewpoints followed by debate and reassessment.

    Organizational Learning and Creativity

    • Organizational Learning: Managers focus on developing employees' ability to understand and manage the organization and its environment.
    • Learning Organization: An organization committed to maximizing individual and group creative thinking for organizational learning.
    • Creativity: A decision-maker's ability to generate original and novel ideas.

    Senge's Principles for Creating a Learning Organization

    • Develop personal mastery
    • Build complex, challenging mental models
    • Promote team learning
    • Build shared vision
    • Encourage systems thinking

    Promoting Group Creativity

    • Brainstorming: Generating and debating alternatives through face-to-face discussions. Production blocking is a possible drawback.
    • Nominal Group Technique: Members independently generate/rank suggestions followed by group discussion.
    • Delphi Technique: Members respond to questions through written communications, used for controversial issues or diverse opinions.

    Entrepreneurship

    • Entrepreneurs: Initiate ventures by mobilizing resources to develop innovative products.
    • Social Entrepreneurs: Initiate projects to resolve social issues and uplift society.
    • Intrapreneurs: Propose new products/improvements within organizations.

    Characteristics of Entrepreneurs

    • Open to experience; original thinkers and risk-takers
    • Internal locus of control; responsibility for actions
    • High self-esteem; feel competent and capable
    • High need for achievement; set high goals and strive to achieve them

    Intrapreneurship and Organizational Learning

    • Product champion: Leads a project from conception to final sale
    • Skunkworks: Teams dedicated to product development, separated from normal operations.
    • Rewards for innovation: Linking compensation/incentives to performance is essential for encouragement.

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    Decision Making PDF

    Description

    This quiz explores the concept of decision making within organizations, focusing on the differences between programmed and nonprogrammed decisions. It underscores how managers respond to opportunities and threats in order to achieve organizational goals. Test your understanding of these critical managerial processes.

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