DBS Digital Transformation Overview

<p>To conduct a hundred customer journeys (D)</p> Signup and view all the answers

<p>They provided guidance and oversight (C)</p> Signup and view all the answers

<p>Human-centered design tools (D)</p> Signup and view all the answers

<p>A*Star (A)</p> Signup and view all the answers

<p>Customer interviews and surveys (B)</p> Signup and view all the answers

<p>Service-oriented architecture (C)</p> Signup and view all the answers

<p>Creating a middleware layer (A)</p> Signup and view all the answers

<p>It allows transactions to be completed without delays. (C)</p> Signup and view all the answers

<p>Emphasizing execution capability over user experience (C)</p> Signup and view all the answers

<p>Integrate services seamlessly and quickly (A)</p> Signup and view all the answers

<p>Completing transactions electronically without human intervention (A)</p> Signup and view all the answers

<p>Easy creation of plug-and-play links (B)</p> Signup and view all the answers

<p>By adopting agile development and technology architectures (B)</p> Signup and view all the answers

<p>To provide a unique identity number for the effective delivery of welfare services (B)</p> Signup and view all the answers

<p>Unique Identification Authority of India (UIDAI) (D)</p> Signup and view all the answers

<p>Criminal background checks (C)</p> Signup and view all the answers

<p>Nandan Nilekani (A)</p> Signup and view all the answers

<p>To ensure the uniqueness of the Aadhaar number (A)</p> Signup and view all the answers

<p>2009 (D)</p> Signup and view all the answers

<p>Facilitates targeted delivery of government services (A)</p> Signup and view all the answers

<p>Comprehensive demographic and biometric information (B)</p> Signup and view all the answers

A business philosophy that prioritizes understanding and meeting customer needs through iterative design, testing, and implementation.

A method used to understand customer needs and behaviors. It involves gathering data through interviews, surveys, and observation.

A technique used to quickly create prototypes and test solutions with customers. It involves rapid iteration and feedback loops.

A business strategy that prioritizes innovation and agility in response to dynamic market changes.

A company's internal processes and behaviors that drive positive customer experiences, such as through personalized communication or proactive support.

The bank's approach to embedding innovation throughout its business units rather than creating a separate innovation department.

A strategic partnership with external entities to leverage specialized expertise, such as in the use of data analytics.

The use of large datasets to extract insights and improve decision-making.

The ability of a company to adapt quickly to changing market conditions or customer needs. It often involves streamlining processes, simplifying operations, and using technology to improve efficiency.

A specific type of software architecture where components communicate with each other through well-defined interfaces called APIs. It enables flexible and modular system development.

A software interface that allows different applications to interact and exchange data with each other. It acts as a bridge between systems, enabling seamless communication.

A layer of software that sits between a core banking platform and its applications. It helps streamline communication and data exchange within the bank and with external partners.

A set of technologies and processes that allow transactions to be completed electronically without human intervention. It aims to speed up transaction processing and reduce errors.

A core banking platform refers to the underlying software system that supports a bank's essential operations. It's like the backbone of the bank.

The user experience (UX) refers to how users interact with a product or service. It's about how easy and enjoyable it is for users to navigate and complete tasks.

A process that involves developing and releasing new products or features at a rapid pace. It aims to meet evolving customer needs and stay ahead of the competition.

Aadhaar is a 12-digit unique identification number issued to all Indian residents by the Unique Identification Authority of India (UIDAI). It includes demographic information (name, age, gender, address) and biometrics (fingerprints, iris scans, facial photographs).

The India Stack is a set of open APIs and digital public infrastructure aimed at enabling various government services and private applications. It uses Aadhaar as a primary identifier for citizens.

Nandan Nilekani, a prominent tech entrepreneur, was appointed chairman of the UIDAI, the organization responsible for Aadhaar.

The government first identified the need for a unique identity number in 2000 to efficiently deliver welfare services and monitor programs.

UIDAI collects demographic and biometric information from each person receiving an Aadhaar to ensure its uniqueness and prevent multiple IDs for one person.

Aadhaar enables efficient delivery of welfare services and government programs by making the identification and verification process faster and more reliable.

Aadhaar is used as a basis for various digital services like mobile SIM verification, bank account linking, and e-KYC (electronic Know Your Customer).

The India Stack offers a foundation for government services, financial inclusion, and digitally enabled transactions, facilitating economic growth and citizen empowerment.