Data Import Coalescing Quiz

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Questions and Answers

Which one of the following statements applies to a set of fields when they are coalesced during an import? (Select all that apply)

If a match is found using the coalesce fields, the existing record is updated with the information being imported (correct)
If a match is not found using the coalesce fields, the existing record is updated with the information being imported
If a match is not found using the coalesce fields, the system does not create a Transform Map
If a match is found using the coalesce fields, the system creates a new record (correct)

What are the advantages of using Flow Designer? (Choose three)

Enables complicated scripting
Supports advanced developers
Reduces technical debt (correct)
Smooth integration with 3rd party systems (correct)
Less manual scripting (correct)

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
Use the Baseline Update Set to store the contents of items after they are changed the first time
Avoid using the Default Update set as an Update Set for moving customizations from instance to instance (correct)
Once an Update Set is closed as 'Complete', change it back to 'In Progress' until it is applied to another instance

What resource does ServiceNow provide that contains a standard set of service-related definitions?

Common Services Data Model (CSDM) (C) Signup and view all the answers

Buttons, form links, and context menu items are all examples of what type of functionality?

UI Action (B) Signup and view all the answers

What is the purpose of flagging an article in a knowledge base?

To mark an article to read later (A) Signup and view all the answers

What is a characteristic of importing data into ServiceNow?

An existing Transform Map can be used multiple times on the same import set (A) Signup and view all the answers

What is the difference between a UI Policy and Data Policy?

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions (A) Signup and view all the answers

Select the three components of a Filter Condition:

Field (B), Value (C), Operator (D) Signup and view all the answers

Which section of the ServiceNow UI allows you to perform a global search?

Banner Frame (A) Signup and view all the answers

What would NOT appear in the Application Navigator if 'service' is typed into the filter field?

Incident > Assigned to Me (B) Signup and view all the answers

Which of the following is used to categorize, flag, and locate records?

Tags (D) Signup and view all the answers

How is coalesce used in Import Sets?

Using coalesce, import sets may update existing records in a destination Production table (D) Signup and view all the answers

What are the benefits of assigning work tasks to a group, rather than to an individual? (Choose four)

Group members can choose their tasks from My Groups Work (A), Groups can assign tasks to users based on skills (B), Groups can assign tasks to users based on availability (D), Groups can assign tasks to users based on on-call schedules (E) Signup and view all the answers

Which term refers to application menus and modules which you may want to access quickly and often?

Favorites (A) Signup and view all the answers

What is the difference between 'Insert' and 'Insert and Stay'?

Insert and Stay creates a new record and stays on the newly created record form, while Insert creates a new record & redirects to list view (A) Signup and view all the answers

A Group represents?

Users having a common purpose (D) Signup and view all the answers

Which of the following statements is true when a new table is created by extending another table?

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself (C) Signup and view all the answers

What is the recommended way to share a report?

Share the Report (A) Signup and view all the answers

Which of the following are the ways an end user can leave feedback about an article?

All of the above (D) Signup and view all the answers

In the Now Platform, filter conditions are also referred?

Criteria (D) Signup and view all the answers

Which statement is not true?

ServiceNow is not a SaaS (Software as a Service) (C) Signup and view all the answers

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Use System Administration > Normal Security module (A) Signup and view all the answers

On a home page, which one of the following page elements accesses Knowledge Base Articles?

Service Catalog (D) Signup and view all the answers

What is the most common role that has access to almost all platform features, functions, and data?

Sys Admin [sys_admin] (B) Signup and view all the answers

What is the platform name for the User table?

sys_users (C) Signup and view all the answers

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Service Catalog variables are global by default (D) Signup and view all the answers

Flow Designers can be used for?

All of the above (F) Signup and view all the answers

Which one of the following shows correct options visible in the Banner Frame?

Help icon, global search, contextual app pill, user menu (A) Signup and view all the answers

What type of field relationship can hold a reference to a record on another table?

One-to-Many (C) Signup and view all the answers

The sequence of publishing Knowledge articles is?

Draft --> Review --> Publish (A) Signup and view all the answers

Which is not the main section while configuring email notifications?

Language of Email (A) Signup and view all the answers

Which icon would you double-click to expand and collapse the list of all Applications and Modules?

Application (A) Signup and view all the answers

Which are the major components of the Service Catalog? (Choose three)

Record Producers (C), Workflows (D), Order Guides (E) Signup and view all the answers

Which of the following is used to initiate a flow?

A Trigger (B) Signup and view all the answers

Which of the following is not a Data Visualization Strategy?

Export (C) Signup and view all the answers

Which is the sequence to run an Update Set on an instance?

Retrieve, Preview, Commit, Apply (C) Signup and view all the answers

In what order should filter elements be specified?

Field, Operator, then Value (B) Signup and view all the answers

Which ServiceNow capability allows you to provide knowledge articles via a conversational messaging interface?

Virtual Agent (A) Signup and view all the answers

Which technique is used to get information from a series of referenced fields from different tables?

Dot-Walking (C) Signup and view all the answers

Which one statement correctly describes Access Control rule evaluation?

If a row-level rule and a field-level rule exist, both rules must be true before an operation is allowed (C) Signup and view all the answers

What is the function of user impersonation?

Testing and visibility (A) Signup and view all the answers

What is the best practice related to using the Default Update Set for moving customizations between instances?

You should not use the Default Update sets for moving between instances (C) Signup and view all the answers

What is a Record Producer?

A Record Producer is a type of Catalog Item that allows users to create task-based records from the Service Catalog (A) Signup and view all the answers

Which statement is true about business rules?

A business rule must run before a database action occurs (D) Signup and view all the answers

What are the steps for applying an update set to an instance?

Retrieve, Preview, Commit (B) Signup and view all the answers

When creating a global custom table named 'abc', what is the table name that is automatically assigned by the platform?

u_abc (A) Signup and view all the answers

What icon do you use to change the label on a Favorite?

Pencil (B) Signup and view all the answers

What is generated from the Service Catalog once a user places an order for an item or service?

A request (B) Signup and view all the answers

What are the different types of Data Sources that may be imported into ServiceNow? (Choose four)

Local Sources (i.e. XML, CSV, Excel) (A), JDBC Connection (B), DataHub (D), LDAP Connection (F) Signup and view all the answers

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

End Impersonation (A) Signup and view all the answers

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

Any active user (A) Signup and view all the answers

When creating a new notification, what must you define? (Choose three)

Under what conditions the notification is sent (B), What the content of the notification (C), Who receives the notification (D) Signup and view all the answers

Which of the following statements describes the purpose of an Order Guide?

Order Guide provides the ability to order multiple related items as one request (C) Signup and view all the answers

What are the three key tables in an enterprise CMDB? (Choose three)

cmdb (A), cmdb_rel_ci (C), cmdb_ci (D) Signup and view all the answers

Which role can manage multiple knowledge bases?

knowledge_admin (D) Signup and view all the answers

When importing data, what happens to imported rows if no coalesce field is specified?

All rows are treated as new records. No existing records are updated (D) Signup and view all the answers

Which tool is used to have conversations with logged-in users in real-time?

Now Messenger (C) Signup and view all the answers

Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining, and verifying CIs that exist?

CMDB (D) Signup and view all the answers

Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationship? (Choose three)

One Request can have many Requested Items (A), One Requested Item can have many Catalog Tasks (C), One Cart can have many Requests (E) Signup and view all the answers

Study Notes

Importing Data and Coalesce Fields

Coalesce fields are used to determine record matching during data import in ServiceNow.
If a match is found during import, the existing record is updated with the new information.
Coalesce allows existing records to be updated instead of creating duplicates.

Flow Designer Benefits

Reduces technical debt by simplifying processes.
Minimizes manual scripting, enhancing efficiency.
Supports seamless integration with third-party systems.

Update Sets Recommendations

Avoid using the Default Update Set for moving customizations between instances.
Ensure instances are on different versions before moving customizations with Update Sets.

Common Services Data Model (CSDM)

Provides a standard set of service-related definitions across ServiceNow products.
Supports service level reporting and multiple configuration strategies through a CMDB framework.

UI Actions

Buttons, form links, and context menu items are categorized as UI Actions.

Knowledge Base Article Flagging

Articles can be flagged for various purposes such as marking for later reading, feedback, and error reporting.

Data Import Characteristics

Transform Maps can be reused for multiple import sets.
Coalesce fields allow for existing record updates during imports.

UI Policy vs. Data Policy

Data Policies enforce rules when data is entered from any source, while UI Policies specifically manage form interactions.

Filter Condition Components

A filter condition consists of three components: Field, Operator, and Value.

Global Search in ServiceNow

The Banner Frame is the UI section utilized for performing global searches.

Application Navigator Filtering

Filtering for "service" will not yield results in unrelated modules, e.g., Incident > Assigned to me.

Record Categorization

Tags are used to categorize, flag, and locate records within ServiceNow.

Coalescing in Import Sets

Coalescing allows import sets to update existing records in the database, enhancing data integrity.

Advantages of Task Assignment to Groups

Task distribution allows for better management, including skills-based and availability-based assignments.
Group members can select tasks from their group's workload.

Favorites in ServiceNow

Favorites provide quick access to frequently used application menus and modules.

Insert vs. Insert and Stay

'Insert and Stay' keeps the user on the newly created record form, while 'Insert' redirects to the list view.

Group Definition

A Group consists of users working towards a common purpose within the organization.

Table Inheritance in ServiceNow

New tables created from extending existing tables inherit fields and business rules from their parent.

The recommended method for sharing reports is to use the "Share Report" feature.

Knowledge Feedback Mechanisms

Users can provide feedback on articles by commenting, marking helpfulness, or giving ratings.

Filter Conditions

Filter conditions in ServiceNow are also referred to as Criteria.

ServiceNow System Definitions

ServiceNow is a SaaS multi-tenant system, with "Global" records assigned to specific domains when necessary.

Admin Security Settings

Return to normal admin security levels via the System Administration > Normal Security module.

Knowledge Base Access

In the absence of access details, any active user can read articles in a knowledge base.

Notification Configuration

Conditions for sending notifications and detailing recipients must be defined when creating notifications.

Order Guide Functionality

An Order Guide allows users to request multiple related items simultaneously as a single request.

Key CMDB Tables

Major tables in an enterprise CMDB include cmdb, cmdb_ci, and cmdb_rel_ci.

Managing Knowledge Bases

The role knowledge_base_admin can manage multiple knowledge bases within ServiceNow.

Data Import Behavior without Coalesce

Without specified coalesce fields, all imported rows are treated as new records.

Real-Time User Communication

Now Messenger facilitates real-time conversations with logged-in users.

CMDB Definition

A CMDB maintains a logical model of the company's infrastructure by identifying and controlling configuration items (CIs).

One-to-Many Relationship Examples

Examples of one-to-many relationships from the Service Catalog include:
- One Request can have many Requested Items.
- One Requested Item can have multiple Approvals.
- One Request can have many Catalog Tasks.

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Description

Test your understanding of coalescing fields in data import processes. This quiz focuses on the implications of finding matches and creating new records during data imports. Ideal for IT professionals and database administrators.