Podcast
Questions and Answers
Which one of the following statements applies to a set of fields when they are coalesced during an import? (Select all that apply)
Which one of the following statements applies to a set of fields when they are coalesced during an import? (Select all that apply)
- If a match is found using the coalesce fields, the existing record is updated with the information being imported (correct)
- If a match is not found using the coalesce fields, the existing record is updated with the information being imported
- If a match is not found using the coalesce fields, the system does not create a Transform Map
- If a match is found using the coalesce fields, the system creates a new record (correct)
What are the advantages of using Flow Designer? (Choose three)
What are the advantages of using Flow Designer? (Choose three)
- Enables complicated scripting
- Supports advanced developers
- Reduces technical debt (correct)
- Smooth integration with 3rd party systems (correct)
- Less manual scripting (correct)
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
- Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
- Use the Baseline Update Set to store the contents of items after they are changed the first time
- Avoid using the Default Update set as an Update Set for moving customizations from instance to instance (correct)
- Once an Update Set is closed as 'Complete', change it back to 'In Progress' until it is applied to another instance
What resource does ServiceNow provide that contains a standard set of service-related definitions?
What resource does ServiceNow provide that contains a standard set of service-related definitions?
Buttons, form links, and context menu items are all examples of what type of functionality?
Buttons, form links, and context menu items are all examples of what type of functionality?
What is the purpose of flagging an article in a knowledge base?
What is the purpose of flagging an article in a knowledge base?
What is a characteristic of importing data into ServiceNow?
What is a characteristic of importing data into ServiceNow?
What is the difference between a UI Policy and Data Policy?
What is the difference between a UI Policy and Data Policy?
Select the three components of a Filter Condition:
Select the three components of a Filter Condition:
Which section of the ServiceNow UI allows you to perform a global search?
Which section of the ServiceNow UI allows you to perform a global search?
What would NOT appear in the Application Navigator if 'service' is typed into the filter field?
What would NOT appear in the Application Navigator if 'service' is typed into the filter field?
Which of the following is used to categorize, flag, and locate records?
Which of the following is used to categorize, flag, and locate records?
How is coalesce used in Import Sets?
How is coalesce used in Import Sets?
What are the benefits of assigning work tasks to a group, rather than to an individual? (Choose four)
What are the benefits of assigning work tasks to a group, rather than to an individual? (Choose four)
Which term refers to application menus and modules which you may want to access quickly and often?
Which term refers to application menus and modules which you may want to access quickly and often?
What is the difference between 'Insert' and 'Insert and Stay'?
What is the difference between 'Insert' and 'Insert and Stay'?
A Group represents?
A Group represents?
Which of the following statements is true when a new table is created by extending another table?
Which of the following statements is true when a new table is created by extending another table?
What is the recommended way to share a report?
What is the recommended way to share a report?
Which of the following are the ways an end user can leave feedback about an article?
Which of the following are the ways an end user can leave feedback about an article?
In the Now Platform, filter conditions are also referred?
In the Now Platform, filter conditions are also referred?
Which statement is not true?
Which statement is not true?
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
On a home page, which one of the following page elements accesses Knowledge Base Articles?
On a home page, which one of the following page elements accesses Knowledge Base Articles?
What is the most common role that has access to almost all platform features, functions, and data?
What is the most common role that has access to almost all platform features, functions, and data?
What is the platform name for the User table?
What is the platform name for the User table?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Flow Designers can be used for?
Flow Designers can be used for?
Which one of the following shows correct options visible in the Banner Frame?
Which one of the following shows correct options visible in the Banner Frame?
What type of field relationship can hold a reference to a record on another table?
What type of field relationship can hold a reference to a record on another table?
The sequence of publishing Knowledge articles is?
The sequence of publishing Knowledge articles is?
Which is not the main section while configuring email notifications?
Which is not the main section while configuring email notifications?
Which icon would you double-click to expand and collapse the list of all Applications and Modules?
Which icon would you double-click to expand and collapse the list of all Applications and Modules?
Which are the major components of the Service Catalog? (Choose three)
Which are the major components of the Service Catalog? (Choose three)
Which of the following is used to initiate a flow?
Which of the following is used to initiate a flow?
Which of the following is not a Data Visualization Strategy?
Which of the following is not a Data Visualization Strategy?
Which is the sequence to run an Update Set on an instance?
Which is the sequence to run an Update Set on an instance?
In what order should filter elements be specified?
In what order should filter elements be specified?
Which ServiceNow capability allows you to provide knowledge articles via a conversational messaging interface?
Which ServiceNow capability allows you to provide knowledge articles via a conversational messaging interface?
Which technique is used to get information from a series of referenced fields from different tables?
Which technique is used to get information from a series of referenced fields from different tables?
Which one statement correctly describes Access Control rule evaluation?
Which one statement correctly describes Access Control rule evaluation?
What is the function of user impersonation?
What is the function of user impersonation?
What is the best practice related to using the Default Update Set for moving customizations between instances?
What is the best practice related to using the Default Update Set for moving customizations between instances?
What is a Record Producer?
What is a Record Producer?
Which statement is true about business rules?
Which statement is true about business rules?
What are the steps for applying an update set to an instance?
What are the steps for applying an update set to an instance?
When creating a global custom table named 'abc', what is the table name that is automatically assigned by the platform?
When creating a global custom table named 'abc', what is the table name that is automatically assigned by the platform?
What icon do you use to change the label on a Favorite?
What icon do you use to change the label on a Favorite?
What is generated from the Service Catalog once a user places an order for an item or service?
What is generated from the Service Catalog once a user places an order for an item or service?
What are the different types of Data Sources that may be imported into ServiceNow? (Choose four)
What are the different types of Data Sources that may be imported into ServiceNow? (Choose four)
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
When creating a new notification, what must you define? (Choose three)
When creating a new notification, what must you define? (Choose three)
Which of the following statements describes the purpose of an Order Guide?
Which of the following statements describes the purpose of an Order Guide?
What are the three key tables in an enterprise CMDB? (Choose three)
What are the three key tables in an enterprise CMDB? (Choose three)
Which role can manage multiple knowledge bases?
Which role can manage multiple knowledge bases?
When importing data, what happens to imported rows if no coalesce field is specified?
When importing data, what happens to imported rows if no coalesce field is specified?
Which tool is used to have conversations with logged-in users in real-time?
Which tool is used to have conversations with logged-in users in real-time?
Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining, and verifying CIs that exist?
Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining, and verifying CIs that exist?
Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationship? (Choose three)
Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationship? (Choose three)
Study Notes
Importing Data and Coalesce Fields
- Coalesce fields are used to determine record matching during data import in ServiceNow.
- If a match is found during import, the existing record is updated with the new information.
- Coalesce allows existing records to be updated instead of creating duplicates.
Flow Designer Benefits
- Reduces technical debt by simplifying processes.
- Minimizes manual scripting, enhancing efficiency.
- Supports seamless integration with third-party systems.
Update Sets Recommendations
- Avoid using the Default Update Set for moving customizations between instances.
- Ensure instances are on different versions before moving customizations with Update Sets.
Common Services Data Model (CSDM)
- Provides a standard set of service-related definitions across ServiceNow products.
- Supports service level reporting and multiple configuration strategies through a CMDB framework.
UI Actions
- Buttons, form links, and context menu items are categorized as UI Actions.
Knowledge Base Article Flagging
- Articles can be flagged for various purposes such as marking for later reading, feedback, and error reporting.
Data Import Characteristics
- Transform Maps can be reused for multiple import sets.
- Coalesce fields allow for existing record updates during imports.
UI Policy vs. Data Policy
- Data Policies enforce rules when data is entered from any source, while UI Policies specifically manage form interactions.
Filter Condition Components
- A filter condition consists of three components: Field, Operator, and Value.
Global Search in ServiceNow
- The Banner Frame is the UI section utilized for performing global searches.
Application Navigator Filtering
- Filtering for "service" will not yield results in unrelated modules, e.g., Incident > Assigned to me.
Record Categorization
- Tags are used to categorize, flag, and locate records within ServiceNow.
Coalescing in Import Sets
- Coalescing allows import sets to update existing records in the database, enhancing data integrity.
Advantages of Task Assignment to Groups
- Task distribution allows for better management, including skills-based and availability-based assignments.
- Group members can select tasks from their group's workload.
Favorites in ServiceNow
- Favorites provide quick access to frequently used application menus and modules.
Insert vs. Insert and Stay
- 'Insert and Stay' keeps the user on the newly created record form, while 'Insert' redirects to the list view.
Group Definition
- A Group consists of users working towards a common purpose within the organization.
Table Inheritance in ServiceNow
- New tables created from extending existing tables inherit fields and business rules from their parent.
Sharing Reports
- The recommended method for sharing reports is to use the "Share Report" feature.
Knowledge Feedback Mechanisms
- Users can provide feedback on articles by commenting, marking helpfulness, or giving ratings.
Filter Conditions
- Filter conditions in ServiceNow are also referred to as Criteria.
ServiceNow System Definitions
- ServiceNow is a SaaS multi-tenant system, with "Global" records assigned to specific domains when necessary.
Admin Security Settings
- Return to normal admin security levels via the System Administration > Normal Security module.
Knowledge Base Access
- In the absence of access details, any active user can read articles in a knowledge base.
Notification Configuration
- Conditions for sending notifications and detailing recipients must be defined when creating notifications.
Order Guide Functionality
- An Order Guide allows users to request multiple related items simultaneously as a single request.
Key CMDB Tables
- Major tables in an enterprise CMDB include cmdb, cmdb_ci, and cmdb_rel_ci.
Managing Knowledge Bases
- The role knowledge_base_admin can manage multiple knowledge bases within ServiceNow.
Data Import Behavior without Coalesce
- Without specified coalesce fields, all imported rows are treated as new records.
Real-Time User Communication
- Now Messenger facilitates real-time conversations with logged-in users.
CMDB Definition
- A CMDB maintains a logical model of the company's infrastructure by identifying and controlling configuration items (CIs).
One-to-Many Relationship Examples
- Examples of one-to-many relationships from the Service Catalog include:
- One Request can have many Requested Items.
- One Requested Item can have multiple Approvals.
- One Request can have many Catalog Tasks.
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Description
Test your understanding of coalescing fields in data import processes. This quiz focuses on the implications of finding matches and creating new records during data imports. Ideal for IT professionals and database administrators.