Data Import Coalescing Quiz

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Questions and Answers

Which one of the following statements applies to a set of fields when they are coalesced during an import? (Select one)

If a match is found using the coalesce fields, the system creates a new record

If a match is found using the coalesce fields, the existing record is updated with the information being imported (correct)

If a match is not found using the coalesce fields, the system does not create a Transform Map

If a match is not found using the coalesce fields, the existing record is updated with the information being imported

What are the advantages of using Flow Designer? (Choose three)

Supports advanced developers

Enables complicated scripting

Reduces technical debt (correct)

Less manual scripting (correct)

Smooth integration with 3rd party systems (correct)

Which one of the following statements is a recommendation from ServiceNow about Update Sets? (Select one)

Use the Baseline Update Set to store the contents of items after they are changed the first time

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

Once an Update Set is closed as 'Complete', change it back to 'In Progress' until it is applied to another instance

Avoid using the Default Update Set as an Update Set for moving customizations from instance to instance (correct)

Which ServiceNow resource provides a standard and shared set of service-related definitions? (Select one)

Common Services Data Model (CSDM) (D) Signup and view all the answers

Buttons, form links, and context menu items are examples of what type of functionality? (Select one)

UI Action (D) Signup and view all the answers

What is the purpose of flagging an article in a knowledge base? (Select one)

To mark an article to read later (C) Signup and view all the answers

What is a characteristic of importing data into ServiceNow? (Select one)

An existing Transform Map can be used multiple times on the same import set (A) Signup and view all the answers

What is the difference between a UI Policy and Data Policy? (Select one)

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions (D) Signup and view all the answers

Select the three components of a Filter Condition: (Choose three)

Value (B), Field (C), Operator (D) Signup and view all the answers

Which section of the ServiceNow UI allows you to perform a global search? (Select one)

Banner frame (D) Signup and view all the answers

What would NOT appear in the Application Navigator if 'service' is typed into the filter field? (Select one)

Incident > Assigned to me (D) Signup and view all the answers

Which of the following is used to categorize, flag, and locate records? (Select one)

Tags (B) Signup and view all the answers

How is coalesce used in Import Sets? (Select one)

Using coalesce, import sets may update existing records in a destination Production table (D) Signup and view all the answers

What are the benefits of assigning work tasks to a group, rather than to an individual? (Choose four)

Groups can assign tasks to users based on availability (A), Groups can assign tasks to users based on skills (C), Groups can assign tasks to users based on on-call schedules (D), Group members can choose their tasks from My Groups Work (F) Signup and view all the answers

Which term refers to application menus and modules which you may want to access quickly and often? (Select one)

Favorites (D) Signup and view all the answers

What is the difference between 'Insert' and 'Insert and stay'? (Select one)

Insert and stay creates a new record and stays on the newly created record form, while Insert creates a new record & redirects to list view (C) Signup and view all the answers

A Group represents? (Select one)

Users having common purpose (D) Signup and view all the answers

Which of the following statements is true when a new table is created by extending another table? (Select one)

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself (C) Signup and view all the answers

What is the recommended way to share a report? (Select one)

Share the Report (B) Signup and view all the answers

Which of the following are the ways an end user can leave feedback about an article? (Choose three)

Give Rating (A), Leave the comment on the Article (B), Mark the Article as helpful or not helpful (C) Signup and view all the answers

In the Now Platform, filter conditions are also referred? (Select one)

Criteria (D) Signup and view all the answers

Which statements is not True? (Select one)

ServiceNow is not a SaaS (Software as a Service) (B) Signup and view all the answers

After finishing your work on High Security Settings, what do you do to return to normal admin security levels? (Select one)

Use System Administration > Normal Security module (A) Signup and view all the answers

On a home page, which one of the following page elements accesses Knowledge Base Articles? (Select one)

Service catalog (C) Signup and view all the answers

What is the most common role that has access to almost all platform features, functions, and data? (Select one)

System Administrator [admin] (A) Signup and view all the answers

What is the platform name for the User table? (Select one)

sys_users (B) Signup and view all the answers

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables? (Select one)

Service Catalog variables are global by default (B) Signup and view all the answers

Flow Designers can be used for? (Choose all that apply)

All of Above (E) Signup and view all the answers

Which one of the following shows correct options visible in the Banner Frame? (Select one)

Help icon, global search, contextual app pill, user menu (A) Signup and view all the answers

What type of field relationship that can hold a reference to a record on another table? (Select one)

Many-to-One (B) Signup and view all the answers

The sequence of publishing Knowledge articles is? (Select one)

Draft --> Review --> Publish (D) Signup and view all the answers

Which is not the main section while configuring email notifications? (Select one)

Language of Email (D) Signup and view all the answers

Which icon would you double click, to expand and collapse the list of all Applications and Modules? (Select one)

Application (A) Signup and view all the answers

Which are the major components of the Service Catalog? (Choose three)

Record Producers (B), Workflows (C), Order guides (E) Signup and view all the answers

Which of the following is used to initiate a flow? (Select one)

A Trigger (B) Signup and view all the answers

Which of the following is not a Data Visualization Strategy? (Select one)

Export (B) Signup and view all the answers

Which is the sequence to run an Update Set on an instance? (Select one)

Retrieve, Preview, Commit, Apply (A) Signup and view all the answers

In what order should filter elements be specified? (Select one)

Field, Operator, then Value (B) Signup and view all the answers

Which ServiceNow capability allows you to provide knowledge articles via a conversational messaging interface? (Select one)

Virtual Agent (D) Signup and view all the answers

Which technique is used to get information from a series of referenced fields from different tables? (Select one)

Dot-Walking (C) Signup and view all the answers

Which one statement correctly describes Access Control rule evaluation? (Select one)

If a row-level rule and a field-level rule exist, both rules must be true before an operation is allowed (C) Signup and view all the answers

What is the function of user impersonation? (Select one)

Testing and visibility (A) Signup and view all the answers

What is the best practice related to using the Default Update Set for moving customizations between instances? (Select one)

You should not use the Default Update sets for moving between instances (D) Signup and view all the answers

What is a Record Producer? (Select one)

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog (D) Signup and view all the answers

Which statement is true about business rules? (Select one)

A business rule must run before a database action occurs (B) Signup and view all the answers

What are the steps for applying an update set to an instance? (Select one)

Retrieve, Preview, Commit (B) Signup and view all the answers

When creating a global custom table named 'abc', what is the table name that is automatically assigned by the platform? (Select one)

u_abc (A) Signup and view all the answers

What icon do you use to change the label on a Favorite? (Select one)

Pencil (F) Signup and view all the answers

What is generated from the Service Catalog once a user places an order for an item or service? (Select one)

A request (A) Signup and view all the answers

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four)

DataHub (A), LDAP Connection (C), Local Sources (i.e. XML, CSV, Excel) (D), JDBC Connection (F) Signup and view all the answers

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account? (Select one)

End Impersonation (B) Signup and view all the answers

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base? (Select one)

Any active user (C) Signup and view all the answers

When creating a new notification, what must you define? (Choose three)

Under what conditions is the notification sent (A), What the content of the notification (B), Who receives the notification (C) Signup and view all the answers

Which of the following statements describes the purpose of an Order Guide? (Select one)

Order Guide provide the ability to order multiple, related items as one request (D) Signup and view all the answers

What are the three key tables in an enterprise CMDB? (Choose three)

cmdb_ci (C), cmdb_rel_ci (D), cmdb (E) Signup and view all the answers

Which role can manage multiple knowledge bases? (Select one)

knowledge_admin (A) Signup and view all the answers

When importing data, what happens to imported rows if no coalesce field is specified? (Select one)

All rows are treated as new records. No existing records are updated (D) Signup and view all the answers

Which tool is used to have conversations with logged-in users in real-time? (Select one)

Now Messenger (A) Signup and view all the answers

Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining, and verifying CIs that exist? (Select one)

CMDB (C) Signup and view all the answers

Tables may have a one-to-many relationships. From the Service Catalog, what are examples of tables having a one-to-many relationships? (Choose three)

One Cart can have many Requests (C), One Request can have many Requested Items (D), One Requested Item can have many Catalog Tasks (E) Signup and view all the answers

Study Notes

Data Import and Coalescence

Coalesce fields: Used during data import to match existing records; if a match is found, the record is updated.
If no match is found, records are typically treated as new and inserted into the database.
Existing Transform Maps can be reused multiple times for the same import set.

Flow Designer Benefits

Supports advanced developers by simplifying complex tasks.
Reduces technical debt due to less reliance on scripting.
Simplifies integration with third-party systems.

Update Sets Best Practices

Avoid using Default Update sets for moving customizations between instances.
Ensure instances are compatible in versions before applying Update Sets.
Closed Update Sets shouldn’t be modified back to "In Progress."

Common Services Data Model (CSDM)

Provides a standard set of service-related definitions to enable effective service level reporting.
Serves as a framework within the Configuration Management Database (CMDB) for multiple configuration strategies.

User Interface Actions

UI Actions allow creating buttons, form links, and context menu items to enhance user interaction.
Use knowledge base flags to mark articles for later reading or feedback.

UI Policies vs Data Policies

Data Policies apply regardless of how data enters ServiceNow, while UI Policies only apply during form interactions.
Data Policies cannot be converted into UI Policies.

Global Search Functionality

Performed through the Banner frame within ServiceNow’s user interface.

Filtering and Condition Components

Filter conditions consist of Field, Operator, and Value to create search filters.

Service Catalog Principles

Service Catalog variables can influence orders but are global by default.
Order Guides allow users to request multiple related items as a single request.

Knowledge Management

Knowledge articles can be flagged for user feedback and evaluation through a rating system.
Access to knowledge articles may depend on the defined access rules.

Task Assignment

Group assignments enable members to select tasks based on availability and skills, enhancing resource management.

Business Rules and Impersonation

Business rules run before database actions occur, and they can affect fields on forms.
User impersonation allows for testing user permissions and visibility without logging out.

Application Navigator and UI Elements

The Application Navigator provides quick access to applications and modules.
Important elements like favorites and recently accessed items streamline navigation.

Import Data and Coalesce Usage

Coalescing without specified fields treats all rows as new records, preventing existing records from being updated.

Role Definitions and Security

The ServiceNow platform is primarily multi-tenant, allowing secure data separation.
Security Admin roles generally maintain broad access across features and data.

Key Components of ServiceNow

Major tables in the CMDB include cmdb, cmdb_ci, and cmdb_rel_ci facilitating configuration item tracking.
Effective user feedback mechanisms involve leaving comments, marking helpfulness, and rating articles.

Data Visualization Strategies

Dashboards, reports, and charts are essential for visualizing service-related data, while exports provide alternative data access methods.

Steps for Data Handling in ServiceNow

Update Set process: Retrieve, Preview, Commit to apply changes effectively and safely.
The sequence of running filters in ServiceNow is Field, Operator, then Value to ensure accurate data retrieval.

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Description

Test your understanding of data import processes and the rules of coalescing fields. This quiz will challenge your knowledge on how records are managed during imports, including updates and the creation of new records.