Customer Experience Management (CXM) Quiz

Understanding business and user requirements

Value chain elements

Defining activities or tasks for the business information system

<p>Understanding the current process and reviewing possible alternatives</p> Signup and view all the answers

<p>Security of information about customers and internal company data</p> Signup and view all the answers

<p>Teach Good Practice (User Education and Awareness)</p> Signup and view all the answers

<p>Manage IT Access (Managing User Privileges)</p> Signup and view all the answers

<p>User experience across physical and digital platforms</p> Signup and view all the answers

<p>Organization, labeling, and navigation schemes</p> Signup and view all the answers

<p>The layout of individual web pages</p> Signup and view all the answers

<p>To review the design concept with user groups</p> Signup and view all the answers

<p>Navigation columns, header and footer areas, and slots for content</p> Signup and view all the answers

<p>Standardized Cascading Style Sheets (CSS)</p> Signup and view all the answers

<p>Simple mobile sites, screen-scrape, responsive design, HTML5, adaptive design</p> Signup and view all the answers

<p>A completely separate mobile site on a different domain</p> Signup and view all the answers

<p>Dropping existing web content into a basic mobile site template without back-end integration</p> Signup and view all the answers

<p>Overlaying contextually relevant content</p> Signup and view all the answers

<p>A cost-effective and less labor-intensive approach</p> Signup and view all the answers

<p>Identifying the location and responsibilities of processes within an organization</p> Signup and view all the answers

<p>Identifying different tasks, their sequence, and how they are broken down</p> Signup and view all the answers

<p>The order in which activities occur according to business rules</p> Signup and view all the answers

<p>The automation of business processes, passing documents or tasks from one participant to another based on procedural rules</p> Signup and view all the answers

<p>Entity relationship modeling and relational database analysis and design</p> Signup and view all the answers

<p>Identifying entities, attributes for entities, and relationships between entities, using well-established techniques for relational database analysis and design</p> Signup and view all the answers

<p>Modeling system requirements with a user-centered approach, identifying actors, use-cases, and developing use-case scenarios</p> Signup and view all the answers

<p>Specifying, visualizing, and documenting the artifacts of an object-oriented system</p> Signup and view all the answers

<p>End-user machines run applications while accessing data from a server</p> Signup and view all the answers

<p>Optimizing the user experience including the user interface for digital technology projects</p> Signup and view all the answers

<p>How the system should be structured and how end-user functionality will be implemented</p> Signup and view all the answers

<p>A field that uniquely identifies each record in a table</p> Signup and view all the answers

<p>The automation of a business process, during which documents or tasks are passed from one participant to another</p> Signup and view all the answers

<p>Identification of different tasks, their sequence and how they are broken down</p> Signup and view all the answers

<p>A user-centered approach to modeling system requirements</p> Signup and view all the answers

<p>To specify, visualize, and document the artifacts of an object-oriented system</p> Signup and view all the answers

<p>People, software or other devices that interface with a system</p> Signup and view all the answers

<p>Optimizing the user experience according to all factors affecting it</p> Signup and view all the answers

<p>User experience broadened to consider the context of use across different digital platforms</p> Signup and view all the answers

<p>Organization, labelling and navigation schemes composing an information system</p> Signup and view all the answers

<p>The process of arranging a way of organizing objects on the website in a consistent manner</p> Signup and view all the answers

<p>The layout of an individual web page</p> Signup and view all the answers

<p>The processes and sub-processes are essentially the activities or tasks that need to be performed by the business information system</p> Signup and view all the answers

<p>A field that uniquely identifies each record in a table</p> Signup and view all the answers

<p>Identification of different tasks, their sequence and how they are broken down</p> Signup and view all the answers

<p>A user-centred approach to modelling system requirements</p> Signup and view all the answers

<p>The automation of a business process, in whole or part during which documents, information or tasks are passed from one participant to another for action</p> Signup and view all the answers

<p>Illustrate the layout of an individual web page</p> Signup and view all the answers

<p>User experience across different digital platforms</p> Signup and view all the answers

<p>Arranging a way of organizing objects on the website in a consistent manner</p> Signup and view all the answers

<p>Specify, visualize and document artifacts of an object-oriented system</p> Signup and view all the answers

<p>Organization, labelling and navigation schemes</p> Signup and view all the answers

<p>Optimizing user experience according to all factors including user interface</p> Signup and view all the answers

<p>The layout of an individual web page</p> Signup and view all the answers

<p>Essentially activities or tasks that need to be performed by the business information system.</p> Signup and view all the answers