Podcast
Questions and Answers
What is the overall satisfaction percentage?
What is the overall satisfaction percentage?
What is the order accuracy percentage?
What is the order accuracy percentage?
97%
What does A&C stand for in terms of satisfaction?
What does A&C stand for in terms of satisfaction?
83%
What is the speed satisfaction percentage?
What is the speed satisfaction percentage?
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What is the taste satisfaction percentage?
What is the taste satisfaction percentage?
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What is the satisfaction percentage for the taste of fries?
What is the satisfaction percentage for the taste of fries?
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Study Notes
Customer Experience Metrics (CEM) Scores
- Overall Satisfaction (OA) stands at 78%, indicating a moderately positive customer experience.
- Order Accuracy is extremely high at 97%, showcasing exceptional precision in fulfilling customer orders.
- A&C refers to the average score of 83%, which could pertain to a specific aspect of customer service or product quality.
- Speed of service is recorded at 78%, suggesting that wait times may be a point for improvement.
- Taste has a strong score of 82%, reflecting favorable customer opinions on the overall flavor profile of the food.
- The Taste of Fries is comparatively lower at 75%, indicating some customer dissatisfaction specifically with this item.
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Description
This quiz focuses on analyzing key Customer Experience Metrics (CEM) scores, including overall satisfaction, order accuracy, and speed of service. It highlights areas for improvement as well as strengths in customer perceptions, particularly in food quality and taste. Test your understanding of these important metrics and their implications for customer service.
