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Questions and Answers
What is the overall satisfaction percentage?
What is the overall satisfaction percentage?
- 82%
- 75%
- 83%
- 78% OA (correct)
What is the order accuracy percentage?
What is the order accuracy percentage?
97%
What does A&C stand for in terms of satisfaction?
What does A&C stand for in terms of satisfaction?
83%
What is the speed satisfaction percentage?
What is the speed satisfaction percentage?
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What is the taste satisfaction percentage?
What is the taste satisfaction percentage?
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What is the satisfaction percentage for the taste of fries?
What is the satisfaction percentage for the taste of fries?
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Study Notes
Customer Experience Metrics (CEM) Scores
- Overall Satisfaction (OA) stands at 78%, indicating a moderately positive customer experience.
- Order Accuracy is extremely high at 97%, showcasing exceptional precision in fulfilling customer orders.
- A&C refers to the average score of 83%, which could pertain to a specific aspect of customer service or product quality.
- Speed of service is recorded at 78%, suggesting that wait times may be a point for improvement.
- Taste has a strong score of 82%, reflecting favorable customer opinions on the overall flavor profile of the food.
- The Taste of Fries is comparatively lower at 75%, indicating some customer dissatisfaction specifically with this item.
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