Questions and Answers
How would you handle a difficult customer?
I would listen to their concerns, empathize with their situation, and work towards a resolution that satisfies them.
Why do you want to work for CVS?
I admire CVS's commitment to healthcare and customer service and want to contribute to that mission.
What are strengths?
Strengths are personal attributes or skills that enable someone to perform well in a job environment.
What are weaknesses?
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How do you handle stressful situations with customers?
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How do you solve problems?
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What is your previous work experience?
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How do you meet deadlines?
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What did you like and dislike about your last job?
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Where do you see yourself in 5 years?
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What questions do you have for the manager?
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What would you do if you see an employee not following conduct?
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What does working on a team mean to you?
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How can I help the company?
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Tell me about yourself.
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How do you define care?
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Study Notes
Handling Difficult Customers
- Address the issue calmly, listen carefully, and empathize with their concerns.
- Aim to find a solution that satisfies the customer while adhering to company policies.
Motivation for Working at CVS
- Emphasize commitment to customer service and healthcare.
- Highlight alignment with CVS's values and mission statement.
Identifying Strengths
- Mention personal attributes such as reliability, teamwork, or communication skills.
- Provide examples of strengths that apply specifically to the position.
Discussing Weaknesses
- Choose a real weakness but highlight steps taken to improve.
- Focus on professional weaknesses relevant to the job role.
Managing Stressful Situations with Customers
- Stay composed, use active listening, and prioritize the customer's needs.
- Implement stress-relief techniques to maintain focus and effectiveness.
Problem-Solving Skills
- Utilize a logical approach to identify the problem, gather data, and develop solutions.
- Engage teammates when appropriate to expand perspectives on the issue.
Previous Work Experience
- Describe job roles, responsibilities, and achievements in previous positions.
- Relate experiences to skills applicable to the role at CVS.
Meeting Deadlines
- Organize tasks using planning tools or commitments to prioritize effectively.
- Communicate proactively if deadlines may be at risk due to unforeseen circumstances.
Likes and Dislikes About Last Job
- Share what was fulfilling about the last position, such as tasks or team dynamics.
- Explain constructive feedback or challenges faced and lessons learned.
Career Aspirations in 5 Years
- Outline realistic expectations for growth within the company.
- Mention specific skills or roles you aim to achieve to contribute more effectively.
Questions to Ask the Manager
- Inquire about typical daily responsibilities and workflow intensity.
- Seek clarification on performance expectations and team dynamics.
Addressing a Coworker Not Following Conduct
- Approach the individual privately to discuss observed behaviors.
- If necessary, escalate the issue to management for further action.
Meaning of Teamwork
- Define teamwork as collaboration, respect, and valuing diverse perspectives.
- Stress the importance of collective effort to achieve goals efficiently.
Contributing to the Company
- Offer to leverage skills to improve customer service or operational efficiency.
- Suggest involvement in initiatives that align with company growth strategies.
Self-Introduction
- Present educational background, noting that currently attending Kutztown University.
- Mention progression into the third year and relevant courses or experiences.
Defining Care
- View care as attentiveness to customer needs, compassion, and proactive support.
- Relate care in the workplace to building trust and ensuring well-being for all.
Studying That Suits You
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Description
Prepare for your CVS interview with these flashcards that cover common interview questions. Each card presents a key question and prompts you to think critically about your experiences and skills related to customer service. Get ready to showcase why you're the perfect fit for CVS!