Podcast
Questions and Answers
Which of the following best describes the importance of the customer in a business?
Which of the following best describes the importance of the customer in a business?
- The customer is the purpose of our work
- The customer is a favor we do by serving them
- The customer is the most important person in the company (correct)
- The customer is part of our business
In the context of pharmacy, how are patients and customers different?
In the context of pharmacy, how are patients and customers different?
- Patients and customers are essentially the same in their expectations from a pharmacist
- Patients are more reliant on a pharmacist and desire a personal relationship, while customers are more autonomous and information-driven (correct)
- Patients are more autonomous and information-driven, while customers rely more on a pharmacist and desire a personal relationship
- Patients and customers have different needs but both expect high-quality service from a pharmacist
What is the definition of customer service?
What is the definition of customer service?
- Meeting the customer's requirements and providing regular repeat orders
- Taking care of the customer's needs by providing and delivering high-quality service
- Providing and delivering professional, helpful, high-quality service and assistance (correct)
- Taking care of the customer's needs before, during, and after their requirements are met
How does good external customer relations impact a business?
How does good external customer relations impact a business?
Who is considered the life and blood of every business?
Who is considered the life and blood of every business?
The interpersonal communication model includes the components of sender, message, receiver, and feedback.
The interpersonal communication model includes the components of sender, message, receiver, and feedback.
In interpersonal communication, messages can only be transmitted verbally.
In interpersonal communication, messages can only be transmitted verbally.
The nonverbal component of a message can transmit 55% or more of the overall message.
The nonverbal component of a message can transmit 55% or more of the overall message.
In the interpersonal communication process, the sender transmits a message to multiple receivers.
In the interpersonal communication process, the sender transmits a message to multiple receivers.
Feedback is the process of receivers communicating back to senders their understanding of the message.
Feedback is the process of receivers communicating back to senders their understanding of the message.
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