10 Questions
Which of the following best describes the importance of the customer in a business?
The customer is the most important person in the company
In the context of pharmacy, how are patients and customers different?
Patients are more reliant on a pharmacist and desire a personal relationship, while customers are more autonomous and information-driven
What is the definition of customer service?
Providing and delivering professional, helpful, high-quality service and assistance
How does good external customer relations impact a business?
It leads to regular repeat orders
Who is considered the life and blood of every business?
The customer
The interpersonal communication model includes the components of sender, message, receiver, and feedback.
True
In interpersonal communication, messages can only be transmitted verbally.
False
The nonverbal component of a message can transmit 55% or more of the overall message.
True
In the interpersonal communication process, the sender transmits a message to multiple receivers.
False
Feedback is the process of receivers communicating back to senders their understanding of the message.
True
Discover the key differences between customers and patients in this insightful quiz. Explore the various terms used to refer to individuals who utilize services, and learn why customers and patients play vital roles in the success of any business or healthcare organization.
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