Customers vs
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Questions and Answers

Which of the following best describes the importance of the customer in a business?

  • The customer is the purpose of our work
  • The customer is a favor we do by serving them
  • The customer is the most important person in the company (correct)
  • The customer is part of our business

    • In the context of pharmacy, how are patients and customers different?

  • Patients and customers are essentially the same in their expectations from a pharmacist
  • Patients are more reliant on a pharmacist and desire a personal relationship, while customers are more autonomous and information-driven (correct)
  • Patients are more autonomous and information-driven, while customers rely more on a pharmacist and desire a personal relationship
  • Patients and customers have different needs but both expect high-quality service from a pharmacist

    • What is the definition of customer service?

  • Meeting the customer's requirements and providing regular repeat orders
  • Taking care of the customer's needs by providing and delivering high-quality service
  • Providing and delivering professional, helpful, high-quality service and assistance (correct)
  • Taking care of the customer's needs before, during, and after their requirements are met

    • How does good external customer relations impact a business?

    <p>It leads to regular repeat orders</p> Signup and view all the answers

    Who is considered the life and blood of every business?

    <p>The customer</p> Signup and view all the answers

    The interpersonal communication model includes the components of sender, message, receiver, and feedback.

    <p>True</p> Signup and view all the answers

    In interpersonal communication, messages can only be transmitted verbally.

    <p>False</p> Signup and view all the answers

    The nonverbal component of a message can transmit 55% or more of the overall message.

    <p>True</p> Signup and view all the answers

    In the interpersonal communication process, the sender transmits a message to multiple receivers.

    <p>False</p> Signup and view all the answers

    Feedback is the process of receivers communicating back to senders their understanding of the message.

    <p>True</p> Signup and view all the answers

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