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Questions and Answers
What is the most important thing a company can do, according to 66% of adults?
What is the most important thing a company can do, according to 66% of adults?
- Give personalized gifts
- Provide discounts
- Offer free trials
- Value their time (correct)
Which skill is highly valuable in customer service roles for diffusing difficult customer interactions?
Which skill is highly valuable in customer service roles for diffusing difficult customer interactions?
- Sales pitching
- Technical expertise
- Negotiation tactics
- Emotional Intelligence (correct)
What does Omani-Channel Support refer to?
What does Omani-Channel Support refer to?
- Only social media assistance
- Easy customer contact across various communication channels (correct)
- Exclusive phone support
- Limited email support
What does Customer Self-Service entail?
What does Customer Self-Service entail?
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What does Customer Satisfaction measure?
What does Customer Satisfaction measure?
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