Customer Service Strategies Quiz
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Questions and Answers

What is the most important thing a company can do, according to 66% of adults?

  • Give personalized gifts
  • Provide discounts
  • Offer free trials
  • Value their time (correct)

    • Which skill is highly valuable in customer service roles for diffusing difficult customer interactions?

  • Sales pitching
  • Technical expertise
  • Negotiation tactics
  • Emotional Intelligence (correct)

    • What does Omani-Channel Support refer to?

  • Only social media assistance
  • Easy customer contact across various communication channels (correct)
  • Exclusive phone support
  • Limited email support

    • What does Customer Self-Service entail?

    <p>Customers finding their own solutions to service problems</p> Signup and view all the answers

    What does Customer Satisfaction measure?

    <p>How products or services meet customer expectations</p> Signup and view all the answers

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