Customer Service Skills and Techniques Quiz

The importance of customer service is to increase revenues and differentiate a firm from others in the industry.

Customer service is the assistance and advice provided by a company to those who buy or use its products or services.

The success of customer service interactions is perceived based on employees' ability to adjust themselves to the personality of the customer.

<p>Good quality customer service is usually measured through customer retention.</p> Signup and view all the answers

<p>No, customer service also focuses on internal relations that facilitate the business activity.</p> Signup and view all the answers