5 Questions
Question 1: What age is classed as an infant?
0 to 2 years
Question 2: If a customer is traveling to Boston with 3 bags, how many bags do you charge for?
3 bags
Question 3: Who is allowed to use fast track?
First, Club World, Gold, Silver
Question 4: What are the hallmarks?
Lead, Innovate, Inspire
Question 5: What are the bookable staff priority numbers?
31 to 60
Study Notes
Infant Age Classification
- An infant is classified as a child under the age of 2.
Baggage Policy
- Customers traveling with 3 bags are charged for 2 bags, as the first bag is free.
Fast Track Eligibility
- The following are allowed to use Fast Track:
- Upper-class passengers
- Elite frequent flyers
- Customers with a disability or reduced mobility
Hallmarks of Excellent Service
- The hallmarks of excellent service are:
- Safe and secure
- Friendly and welcoming
- Efficient and effective
- Professional and respectful
- Personal and empathetic
Bookable Staff Priority Numbers
- The bookable staff priority numbers are:
- 01 for passengers with a disability or reduced mobility
- 02 for passengers with a medical condition
- 03 for passengers with a baby or infant
- 04 for Upper-class passengers
Test your knowledge with this quiz on various customer service scenarios! From determining the age range for infants to calculating baggage charges, see how well you can navigate common customer service questions. Challenge yourself and discover how customer-centric you are in this interactive quiz.
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