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5 Questions

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Questions and Answers

Question 1: What age is classed as an infant?

0 to 2 years (correct)

3 to 5 years

9 to 11 years

6 to 8 years

Question 2: If a customer is traveling to Boston with 3 bags, how many bags do you charge for?

2 bags

3 bags (correct)

1 bag

4 bags

Question 3: Who is allowed to use fast track?

Business Class, First Class

Economy, Premium Economy

First, Club World, Gold, Silver (correct)

All passengers

Question 4: What are the hallmarks?

<p>Lead, Innovate, Inspire</p> Signup and view all the answers

Question 5: What are the bookable staff priority numbers?

<p>31 to 60</p> Signup and view all the answers

Study Notes

Infant Age Classification

An infant is classified as a child under the age of 2.

Baggage Policy

Customers traveling with 3 bags are charged for 2 bags, as the first bag is free.

Fast Track Eligibility

The following are allowed to use Fast Track:
- Upper-class passengers
- Elite frequent flyers
- Customers with a disability or reduced mobility

Hallmarks of Excellent Service

The hallmarks of excellent service are:
- Safe and secure
- Friendly and welcoming
- Efficient and effective
- Professional and respectful
- Personal and empathetic

Bookable Staff Priority Numbers

The bookable staff priority numbers are:
- 01 for passengers with a disability or reduced mobility
- 02 for passengers with a medical condition
- 03 for passengers with a baby or infant
- 04 for Upper-class passengers

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Description

Test your knowledge with this quiz on various customer service scenarios! From determining the age range for infants to calculating baggage charges, see how well you can navigate common customer service questions. Challenge yourself and discover how customer-centric you are in this interactive quiz.