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Questions and Answers
Question 1: What age is classed as an infant?
Question 1: What age is classed as an infant?
- 0 to 2 years (correct)
- 3 to 5 years
- 9 to 11 years
- 6 to 8 years
Question 2: If a customer is traveling to Boston with 3 bags, how many bags do you charge for?
Question 2: If a customer is traveling to Boston with 3 bags, how many bags do you charge for?
- 2 bags
- 3 bags (correct)
- 1 bag
- 4 bags
Question 3: Who is allowed to use fast track?
Question 3: Who is allowed to use fast track?
- Business Class, First Class
- Economy, Premium Economy
- First, Club World, Gold, Silver (correct)
- All passengers
Question 4: What are the hallmarks?
Question 4: What are the hallmarks?
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Question 5: What are the bookable staff priority numbers?
Question 5: What are the bookable staff priority numbers?
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Study Notes
Infant Age Classification
- An infant is classified as a child under the age of 2.
Baggage Policy
- Customers traveling with 3 bags are charged for 2 bags, as the first bag is free.
Fast Track Eligibility
- The following are allowed to use Fast Track:
- Upper-class passengers
- Elite frequent flyers
- Customers with a disability or reduced mobility
Hallmarks of Excellent Service
- The hallmarks of excellent service are:
- Safe and secure
- Friendly and welcoming
- Efficient and effective
- Professional and respectful
- Personal and empathetic
Bookable Staff Priority Numbers
- The bookable staff priority numbers are:
- 01 for passengers with a disability or reduced mobility
- 02 for passengers with a medical condition
- 03 for passengers with a baby or infant
- 04 for Upper-class passengers
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