FESA Ch. 7 Terms

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Questions and Answers

What is customer service primarily focused on?

  • Providing person-to-person interaction to ensure customer satisfaction with the purchase and company (correct)
  • Maximizing profits for the company
  • Offering technical support for product malfunctions
  • Conducting market research to understand customer needs

What do home (fire safety) inspection programs involve?

  • Routine checks by homeowners to inspect fire alarms
  • A government-mandated program for installing fire sprinklers in homes
  • Voluntary visits by fire department personnel to inspect homes for fire prevention problems and provide safety education tips (correct)
  • Mandatory checks for all homeowners to meet fire safety codes

What is the goal of preventive medicine?

  • To provide medication for all possible diseases
  • To diagnose diseases after they have become severe
  • To prevent the occurrence of a disease or halt its progression and avert complications (correct)
  • To promote regular physical check-ups only

What is the primary purpose of public relations?

<p>To manage communication between an organization and the public (D)</p> Signup and view all the answers

Which of the following is NOT typically a goal of customer service?

<p>Increasing product prices (D)</p> Signup and view all the answers

What is a potential benefit of home (fire safety) inspection programs?

<p>They can foster a greater community awareness of fire hazards (C)</p> Signup and view all the answers

Which statement best describes preventive medicine?

<p>It involves strategies aimed at maintaining health and preventing diseases (B)</p> Signup and view all the answers

Which of the following is a common misconception about public relations?

<p>It is synonymous with marketing and advertising (B)</p> Signup and view all the answers

What is the primary objective of public relations?

<p>To persuade the public to support a person, idea(s), philosophy, or organization (A)</p> Signup and view all the answers

What is a key purpose of conducting a public survey within a fire department?

<p>To recognize public perceptions of the department’s service, identify desired improvements, and determine willingness to pay for service enhancements (B)</p> Signup and view all the answers

In emergency services, what does the concept of 'tiered response' aim to achieve?

<p>A practice that uses dispatch call screening and medical evaluation to make efficient response decisions (D)</p> Signup and view all the answers

Which of the following is NOT a purpose of public relations?

<p>To enforce company rules internally (A)</p> Signup and view all the answers

What aspect does a public survey help identify for a fire department?

<p>The community's willingness to support new taxes for services (C)</p> Signup and view all the answers

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Study Notes

Customer Service

  • Focuses on ensuring customer satisfaction through personal interaction after purchase.
  • Aims to enhance the overall experience and loyalty towards the company.

Home (Fire Safety) Inspection Programs

  • Involves voluntary inspections by fire department personnel to identify fire hazards.
  • Provides safety education and tips to homeowners for improving fire prevention.

Preventive Medicine

  • Aims to prevent diseases or stop their progression to avoid complications.
  • Focuses on proactive health measures rather than reactive treatments.

Public Relations

  • Centers around persuading the public to support individuals, ideas, or organizations.
  • Plays a crucial role in shaping public perception and maintaining a positive image.

Public Survey

  • Conducted to gather public feedback on fire department services and identify areas for improvement.
  • Helps in understanding community needs and gauging willingness to fund service enhancements.

Tiered Response

  • Refers to a strategic response mechanism that employs dispatch screening to optimize emergency service efficiency.
  • Enhances response decision-making based on the urgency and type of emergency, rather than deploying all units to every call.

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