Demand and Supply Integration in Customer Service

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What is the relationship between supply chain management and operations management according to the lecture?

There is no relationship between supply chain management and operations management.

Supply chain management is now considered an umbrella term, with operations management being a subset. (correct)

Operations management is an umbrella term, with supply chain management being a subset.

Supply chain management and operations management are completely separate fields.

What competitive advantage can supply chain management provide to an organization?

Human resource management

Marketing strategies

Financial forecasting

Operational efficiency (correct)

Which companies are mentioned as examples of having strong supply chain competence?

Apple, Google, Facebook

Walmart, Dell, 7-Eleven (correct)

Amazon, eBay, Alibaba

McDonald's, Coca-Cola, Starbucks

What is the main focus of supply chain analytics?

Integrating data analytics into supply chain management Signup and view all the answers

According to the lecture, what is considered one of the most important aspects of business nowadays?

Supply chain management Signup and view all the answers

Which field was once considered a subset of operations management but is now seen as an umbrella term?

Supply chain management Signup and view all the answers

What information is captured by marketing people to develop new products and ensure supply to customers?

Demand side data Signup and view all the answers

Which team ensures the supply of products to customers and is responsible for distribution?

Distribution team Signup and view all the answers

In the context of supply chain management, what is the role of the operations team?

Ensuring supply to customers Signup and view all the answers

Why is it important to understand the scope of supply chain management in a wider perspective?

To ensure integration of all functions Signup and view all the answers

How does supply chain management relate to operations management?

Both are integrated and involve all functions Signup and view all the answers

Which concept emphasizes the importance of involving all functions in modern management practices?

Integrated marketing Signup and view all the answers

What is the relationship between demand and supply in the context of the text?

Demand comes from the customer side, while supply comes from various entities like manufacturers, suppliers, and retailers. Signup and view all the answers

What is emphasized as crucial for customer satisfaction and service provider profitability?

Proper integration of demand and supply Signup and view all the answers

In the context of supply chain management, what functions are mentioned as part of a company's supply chain?

Product development, marketing, operations, distribution, finance, customer service Signup and view all the answers

Why is supply chain management becoming increasingly important in competitive times?

Because it involves the integration of customer demand and supplier capabilities. Signup and view all the answers

How does the text describe the relationship between supply chain management and operations management?

Supply chain management now encompasses more functions beyond operations management. Signup and view all the answers

What is essential for achieving the objectives of supply chain management according to the text?

Equal involvement of product development, marketing, distribution, finance, and after sale services Signup and view all the answers

Demand and Supply Integration in Customer Service

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