Demand and Supply Integration in Customer Service
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Questions and Answers

What is the relationship between supply chain management and operations management according to the lecture?

  • There is no relationship between supply chain management and operations management.
  • Supply chain management is now considered an umbrella term, with operations management being a subset. (correct)
  • Operations management is an umbrella term, with supply chain management being a subset.
  • Supply chain management and operations management are completely separate fields.

What competitive advantage can supply chain management provide to an organization?

  • Human resource management
  • Marketing strategies
  • Financial forecasting
  • Operational efficiency (correct)

Which companies are mentioned as examples of having strong supply chain competence?

  • Apple, Google, Facebook
  • Walmart, Dell, 7-Eleven (correct)
  • Amazon, eBay, Alibaba
  • McDonald's, Coca-Cola, Starbucks

What is the main focus of supply chain analytics?

<p>Integrating data analytics into supply chain management (D)</p> Signup and view all the answers

According to the lecture, what is considered one of the most important aspects of business nowadays?

<p>Supply chain management (A)</p> Signup and view all the answers

Which field was once considered a subset of operations management but is now seen as an umbrella term?

<p>Supply chain management (B)</p> Signup and view all the answers

What information is captured by marketing people to develop new products and ensure supply to customers?

<p>Demand side data (B)</p> Signup and view all the answers

Which team ensures the supply of products to customers and is responsible for distribution?

<p>Distribution team (A)</p> Signup and view all the answers

In the context of supply chain management, what is the role of the operations team?

<p>Ensuring supply to customers (C)</p> Signup and view all the answers

Why is it important to understand the scope of supply chain management in a wider perspective?

<p>To ensure integration of all functions (A)</p> Signup and view all the answers

How does supply chain management relate to operations management?

<p>Both are integrated and involve all functions (C)</p> Signup and view all the answers

Which concept emphasizes the importance of involving all functions in modern management practices?

<p>Integrated marketing (A)</p> Signup and view all the answers

What is the relationship between demand and supply in the context of the text?

<p>Demand comes from the customer side, while supply comes from various entities like manufacturers, suppliers, and retailers. (D)</p> Signup and view all the answers

What is emphasized as crucial for customer satisfaction and service provider profitability?

<p>Proper integration of demand and supply (C)</p> Signup and view all the answers

In the context of supply chain management, what functions are mentioned as part of a company's supply chain?

<p>Product development, marketing, operations, distribution, finance, customer service (C)</p> Signup and view all the answers

Why is supply chain management becoming increasingly important in competitive times?

<p>Because it involves the integration of customer demand and supplier capabilities. (D)</p> Signup and view all the answers

How does the text describe the relationship between supply chain management and operations management?

<p>Supply chain management now encompasses more functions beyond operations management. (B)</p> Signup and view all the answers

What is essential for achieving the objectives of supply chain management according to the text?

<p>Equal involvement of product development, marketing, distribution, finance, and after sale services (C)</p> Signup and view all the answers

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