Demand and Supply Integration in Customer Service

ModernDrama avatar
ModernDrama
·
·
Download

Start Quiz

Study Flashcards

18 Questions

What is the relationship between supply chain management and operations management according to the lecture?

Supply chain management is now considered an umbrella term, with operations management being a subset.

What competitive advantage can supply chain management provide to an organization?

Operational efficiency

Which companies are mentioned as examples of having strong supply chain competence?

Walmart, Dell, 7-Eleven

What is the main focus of supply chain analytics?

Integrating data analytics into supply chain management

According to the lecture, what is considered one of the most important aspects of business nowadays?

Supply chain management

Which field was once considered a subset of operations management but is now seen as an umbrella term?

Supply chain management

What information is captured by marketing people to develop new products and ensure supply to customers?

Demand side data

Which team ensures the supply of products to customers and is responsible for distribution?

Distribution team

In the context of supply chain management, what is the role of the operations team?

Ensuring supply to customers

Why is it important to understand the scope of supply chain management in a wider perspective?

To ensure integration of all functions

How does supply chain management relate to operations management?

Both are integrated and involve all functions

Which concept emphasizes the importance of involving all functions in modern management practices?

Integrated marketing

What is the relationship between demand and supply in the context of the text?

Demand comes from the customer side, while supply comes from various entities like manufacturers, suppliers, and retailers.

What is emphasized as crucial for customer satisfaction and service provider profitability?

Proper integration of demand and supply

In the context of supply chain management, what functions are mentioned as part of a company's supply chain?

Product development, marketing, operations, distribution, finance, customer service

Why is supply chain management becoming increasingly important in competitive times?

Because it involves the integration of customer demand and supplier capabilities.

How does the text describe the relationship between supply chain management and operations management?

Supply chain management now encompasses more functions beyond operations management.

What is essential for achieving the objectives of supply chain management according to the text?

Equal involvement of product development, marketing, distribution, finance, and after sale services

Learn about the importance of integrating demand and supply for customer satisfaction and profitability in the service industry. Explore how manufacturers, suppliers, transporters, warehouses, and retailers contribute to fulfilling customer demand.

Make Your Own Quizzes and Flashcards

Convert your notes into interactive study material.

Get started for free

More Quizzes Like This

Demand and Supply Quiz
5 questions

Demand and Supply Quiz

WarmheartedNephrite avatar
WarmheartedNephrite
Demand and Supply Model
10 questions

Demand and Supply Model

GentleAntigorite408 avatar
GentleAntigorite408
Ekilibriyo at Interaksyon ng Demand at Supply
6 questions
Use Quizgecko on...
Browser
Browser