Customer Service Policies Overview

Service provided based on active consumer needs

Service provided uniformly to all customers

Service provided proactively without consumer requests

Service provided per consumer request, not dependent on active needs (correct)

In industries with varying levels of competition

In industries with little to no competition (correct)

In industries with intense competition

In service-based industries only

A list of services provided for consumers to choose from (correct)

A selection of services customers must choose from

A list of products available for purchase

A fixed price list for services

<p>When a company tailors service according to specific customer needs (C)</p> Signup and view all the answers

<p>Very large customers (D)</p> Signup and view all the answers