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Questions and Answers
What is reactive service in customer service policies?
What is reactive service in customer service policies?
- Service provided based on active consumer needs
- Service provided uniformly to all customers
- Service provided proactively without consumer requests
- Service provided per consumer request, not dependent on active needs (correct)
In which scenario would uniform service be most likely to occur?
In which scenario would uniform service be most likely to occur?
- In industries with varying levels of competition
- In industries with little to no competition (correct)
- In industries with intense competition
- In service-based industries only
What is the definition of a service menu in customer service?
What is the definition of a service menu in customer service?
- A list of services provided for consumers to choose from (correct)
- A selection of services customers must choose from
- A list of products available for purchase
- A fixed price list for services
When does market segmentation come into play in customer service?
When does market segmentation come into play in customer service?
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What is tailored service in customer service policies primarily used for?
What is tailored service in customer service policies primarily used for?
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