Podcast
Questions and Answers
Members are allowed to wear sports bras as their workout attire.
Members are allowed to wear sports bras as their workout attire.
True
What should you do if a regular member thinks they may be the victim of identity theft and asks for their card on file?
What should you do if a regular member thinks they may be the victim of identity theft and asks for their card on file?
Apologize and let him know that for security purposes, you are unable to provide any information over the phone but you or another staff member would be happy to assist if he comes into the location.
A member can check the PF Mobile App Crowd Meter to see how busy their gym is.
A member can check the PF Mobile App Crowd Meter to see how busy their gym is.
True
Why is it important to mention the Mobile App multiple times to a prospect during the tour?
Why is it important to mention the Mobile App multiple times to a prospect during the tour?
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If a member signs up between May 1 and May 31, when will their annual fee be charged each year?
If a member signs up between May 1 and May 31, when will their annual fee be charged each year?
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In the comfort zone diagram, what zone is identified as the best zone to experience personal growth?
In the comfort zone diagram, what zone is identified as the best zone to experience personal growth?
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What is required to become a highly effective leader?
What is required to become a highly effective leader?
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When an account is frozen, the commitment end date will be extended by the length of the membership freeze once the membership is resumed.
When an account is frozen, the commitment end date will be extended by the length of the membership freeze once the membership is resumed.
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Signs that are made in Microsoft Word by your Regional Manager and then printed are allowed in the club.
Signs that are made in Microsoft Word by your Regional Manager and then printed are allowed in the club.
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What 2 factors make up the monthly EFT?
What 2 factors make up the monthly EFT?
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Being an effective leader requires the ability to master all competencies at all times.
Being an effective leader requires the ability to master all competencies at all times.
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How do we create Raving Fans? (Select all that apply)
How do we create Raving Fans? (Select all that apply)
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What is the 10/5 rule?
What is the 10/5 rule?
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Study Notes
Membership Attire
- Members are permitted to wear sports bras during workouts.
Identity Theft Assistance
- For members suspecting identity theft, do not provide card details over the phone. Direct them to visit the club for assistance.
Gym Monitoring
- Members can utilize the PF Mobile App to check gym busyness through the Crowd Meter feature.
Mobile App Promotion
- Mention the Mobile App repeatedly during club tours to highlight its features and benefits for potential members.
Annual Fee Charges
- Annual fees for members signing up between May 1 and May 31 are scheduled for July 1 each year.
Growth Zones
- The best zone for personal growth, according to the comfort zone diagram, is the "Zone of discomfort/stretch zone."
Leadership Effectiveness
- Effective leadership involves managing tasks, directing teams, and embodying expected team characteristics. Leaders set team standards.
Membership Freezing Policy
- If a membership is frozen, its commitment end date will be extended by the duration of the freeze once resumed.
Signage Regulations
- Signs created in Microsoft Word by a Regional Manager and printed are not approved for display within clubs.
Monthly EFT Calculation
- Monthly Electronic Funds Transfer (EFT) is determined by member count and average rate (BCG).
Leadership Realism
- Being an effective leader entails proficiency in various competencies, but mastery of all traits at all times is unrealistic.
Creating Raving Fans
- To foster Raving Fans, clubs should conduct cleanliness walk-arounds, connect with members personally, and acknowledge them upon entry and exit.
10/5 Rule
- The 10/5 rule states that within 10 feet, staff should make eye contact with members, and within 5 feet, greet them directly.
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Description
Test your knowledge with these CTM flashcards covering essential topics like workout attire policies and handling identity theft concerns. Perfect for members looking to reinforce their understanding of gym rules and customer service protocols.
