CTM Flashcards

Questions and Answers

Members are allowed to wear sports bras as their workout attire.

True

What should you do if a regular member thinks they may be the victim of identity theft and asks for their card on file?

Apologize and let him know that for security purposes, you are unable to provide any information over the phone but you or another staff member would be happy to assist if he comes into the location.

A member can check the PF Mobile App Crowd Meter to see how busy their gym is.

True

Why is it important to mention the Mobile App multiple times to a prospect during the tour?

To ensure the new potential member has a full understanding of the numerous features and benefits that are available on the app. Signup and view all the answers

If a member signs up between May 1 and May 31, when will their annual fee be charged each year?

July 1 Signup and view all the answers

In the comfort zone diagram, what zone is identified as the best zone to experience personal growth?

Zone of discomfort/stretch zone Signup and view all the answers

What is required to become a highly effective leader?

You to manage tasks and give direction, while embodying the characteristics expected from the people on our teams. Leaders set the tone for what's expected, accepted, and celebrated amongst their team. Signup and view all the answers

When an account is frozen, the commitment end date will be extended by the length of the membership freeze once the membership is resumed.

True Signup and view all the answers

Signs that are made in Microsoft Word by your Regional Manager and then printed are allowed in the club.

False Signup and view all the answers

What 2 factors make up the monthly EFT?

Member count and average rate (BCG) Signup and view all the answers

Being an effective leader requires the ability to master all competencies at all times.

False Signup and view all the answers

How do we create Raving Fans? (Select all that apply)

Saying 'Hi!' and 'Bye!' to all of our members when they enter and exit our clubs. Signup and view all the answers

What is the 10/5 rule?

Within 10 feet make eye contact with the member, within 5 feet greet the member Signup and view all the answers

Study Notes

Membership Attire

Members are permitted to wear sports bras during workouts.

Identity Theft Assistance

For members suspecting identity theft, do not provide card details over the phone. Direct them to visit the club for assistance.

Gym Monitoring

Members can utilize the PF Mobile App to check gym busyness through the Crowd Meter feature.

Mobile App Promotion

Mention the Mobile App repeatedly during club tours to highlight its features and benefits for potential members.

Annual Fee Charges

Annual fees for members signing up between May 1 and May 31 are scheduled for July 1 each year.

Growth Zones

The best zone for personal growth, according to the comfort zone diagram, is the "Zone of discomfort/stretch zone."

Leadership Effectiveness

Effective leadership involves managing tasks, directing teams, and embodying expected team characteristics. Leaders set team standards.

Membership Freezing Policy

If a membership is frozen, its commitment end date will be extended by the duration of the freeze once resumed.

Signage Regulations

Signs created in Microsoft Word by a Regional Manager and printed are not approved for display within clubs.

Monthly EFT Calculation

Monthly Electronic Funds Transfer (EFT) is determined by member count and average rate (BCG).

Leadership Realism

Being an effective leader entails proficiency in various competencies, but mastery of all traits at all times is unrealistic.

Creating Raving Fans

To foster Raving Fans, clubs should conduct cleanliness walk-arounds, connect with members personally, and acknowledge them upon entry and exit.

10/5 Rule

The 10/5 rule states that within 10 feet, staff should make eye contact with members, and within 5 feet, greet them directly.

Description

Test your knowledge with these CTM flashcards covering essential topics like workout attire policies and handling identity theft concerns. Perfect for members looking to reinforce their understanding of gym rules and customer service protocols.