Customer Service Management Quiz

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Questions and Answers

What is one of the considerations for online sales related to customer service?

  • Selling products only in the company's home country
  • Creating specific Internet domains in each country (correct)
  • Using a single universal Internet domain for all countries
  • Setting up a physical store in each country

What is a factor that could make international logistics costs impractical for online sales?

  • Delivering products frequently
  • Using local payment methods
  • Selling lower priced products
  • Storing stocks in destination markets (correct)

What distinguishes B2C commerce from B2B ecommerce in terms of sales characteristics?

  • Lower value sales but more frequent in B2C commerce (correct)
  • More frequent individual sales with higher value in B2B ecommerce
  • Business process with offline transactions in B2B ecommerce
  • Greater volume and value purchases in B2C commerce

Why is it important to study legal implications, import rules, and product certifications of destination countries for online sales?

<p>To comply with local regulations and avoid legal issues (D)</p> Signup and view all the answers

What should be analyzed for more distant markets to make online sales feasible?

<p>Storing stocks in destination markets (C)</p> Signup and view all the answers

What aspect should be considered when delivering a product in a foreign country for online sales?

<p>Being prepared for possible returns (D)</p> Signup and view all the answers

Why is it essential to consider local payment methods besides common worldwide methods for online sales?

<p>To adapt to customer preferences and enhance user experience (B)</p> Signup and view all the answers

How do the main differences between B2B and B2C strategies affect online sales?

<p>B2C makes individual sales of lower value but much more frequently compared to B2B (C)</p> Signup and view all the answers

What makes it necessary to deliver a product in a foreign country for online sales?

<p>To meet the needs of final consumers (B2C) (D)</p> Signup and view all the answers

How can international logistics costs impact the feasibility of online sales?

<p>By storing stocks in destination markets (B)</p> Signup and view all the answers

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