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Customer Service Management Quiz

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Questions and Answers

What is one of the considerations for online sales related to customer service?

Selling products only in the company's home country

Creating specific Internet domains in each country (correct)

Using a single universal Internet domain for all countries

Setting up a physical store in each country

What is a factor that could make international logistics costs impractical for online sales?

Delivering products frequently

Using local payment methods

Selling lower priced products

Storing stocks in destination markets (correct)

What distinguishes B2C commerce from B2B ecommerce in terms of sales characteristics?

Lower value sales but more frequent in B2C commerce (correct)

More frequent individual sales with higher value in B2B ecommerce

Business process with offline transactions in B2B ecommerce

Greater volume and value purchases in B2C commerce

Why is it important to study legal implications, import rules, and product certifications of destination countries for online sales?

To comply with local regulations and avoid legal issues Signup and view all the answers

What should be analyzed for more distant markets to make online sales feasible?

Storing stocks in destination markets Signup and view all the answers

What aspect should be considered when delivering a product in a foreign country for online sales?

Being prepared for possible returns Signup and view all the answers

Why is it essential to consider local payment methods besides common worldwide methods for online sales?

To adapt to customer preferences and enhance user experience Signup and view all the answers

How do the main differences between B2B and B2C strategies affect online sales?

B2C makes individual sales of lower value but much more frequently compared to B2B Signup and view all the answers

What makes it necessary to deliver a product in a foreign country for online sales?

To meet the needs of final consumers (B2C) Signup and view all the answers

How can international logistics costs impact the feasibility of online sales?

By storing stocks in destination markets Signup and view all the answers