10 Questions
What is one of the considerations for online sales related to customer service?
Creating specific Internet domains in each country
What is a factor that could make international logistics costs impractical for online sales?
Storing stocks in destination markets
What distinguishes B2C commerce from B2B ecommerce in terms of sales characteristics?
Lower value sales but more frequent in B2C commerce
Why is it important to study legal implications, import rules, and product certifications of destination countries for online sales?
To comply with local regulations and avoid legal issues
What should be analyzed for more distant markets to make online sales feasible?
Storing stocks in destination markets
What aspect should be considered when delivering a product in a foreign country for online sales?
Being prepared for possible returns
Why is it essential to consider local payment methods besides common worldwide methods for online sales?
To adapt to customer preferences and enhance user experience
How do the main differences between B2B and B2C strategies affect online sales?
B2C makes individual sales of lower value but much more frequently compared to B2B
What makes it necessary to deliver a product in a foreign country for online sales?
To meet the needs of final consumers (B2C)
How can international logistics costs impact the feasibility of online sales?
By storing stocks in destination markets
This quiz covers topics related to managing promises, product quality, prices, return policies, delivery times, logistics, and operations errors in customer service. It emphasizes the importance of fulfilling promises made to customers and efficiently handling incidents when errors occur.
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