Customer Service in Tourism
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Questions and Answers

Which of the following is a key skill needed in the travel and tourism industry?

  • Technical knowledge
  • Marketing expertise
  • Good customer service (correct)
  • Financial analysis

    • What is one challenge that may arise when working in the travel and tourism industry?

  • Managing financial records
  • Implementing new technologies
  • Developing marketing strategies
  • Dealing with angry customers (correct)

    • What is the main focus of the tourism industry?

  • Creating memorable moments (correct)
  • Maximizing profits
  • Developing new destinations
  • Providing transportation services

    • What is the ultimate goal of resolving issues efficiently in the travel and tourism industry?

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