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Customer Service Importance Quiz

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Questions and Answers

What is the backbone of any business that works with people?

Boosting sales

Streamlining for maximum efficiency

Good customer service (correct)

Increasing productivity

What is a learned behavior in delivering excellent customer service?

Appearance

Attitude

Friendliness

Positivity (correct)

Where can excellent customer service be delivered according to the text?

Streamlining for maximum efficiency

Boosting sales

Taking orders (correct)

Increasing productivity

What is a key trait of great customer service providers?

Empathy Signup and view all the answers

Which of the following is a danger phrase in customer service?

"We can’t do that." Signup and view all the answers

What is the key to active listening in customer service?

Showing genuine interest and focusing on the customer Signup and view all the answers

Which of the following is a tip for good customer service?

Welcome the customer to your business Signup and view all the answers

What is the primary concern of customers according to the text?

Feeling important and valued Signup and view all the answers

What is the potential consequence of poor customer service according to the text?

Loss of 25% or more of the company’s business Signup and view all the answers

Why is keeping customers important?

No company can survive without repeat business Signup and view all the answers