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Questions and Answers
What is the backbone of any business that works with people?
What is the backbone of any business that works with people?
- Boosting sales
- Streamlining for maximum efficiency
- Good customer service (correct)
- Increasing productivity
What is a learned behavior in delivering excellent customer service?
What is a learned behavior in delivering excellent customer service?
- Appearance
- Attitude
- Friendliness
- Positivity (correct)
Where can excellent customer service be delivered according to the text?
Where can excellent customer service be delivered according to the text?
- Streamlining for maximum efficiency
- Boosting sales
- Taking orders (correct)
- Increasing productivity
What is a key trait of great customer service providers?
What is a key trait of great customer service providers?
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Which of the following is a danger phrase in customer service?
Which of the following is a danger phrase in customer service?
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What is the key to active listening in customer service?
What is the key to active listening in customer service?
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Which of the following is a tip for good customer service?
Which of the following is a tip for good customer service?
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What is the primary concern of customers according to the text?
What is the primary concern of customers according to the text?
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What is the potential consequence of poor customer service according to the text?
What is the potential consequence of poor customer service according to the text?
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Why is keeping customers important?
Why is keeping customers important?
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