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Customer Service Importance Quiz
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Customer Service Importance Quiz

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@StaunchTopaz

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Questions and Answers

What is the backbone of any business that works with people?

  • Boosting sales
  • Streamlining for maximum efficiency
  • Good customer service (correct)
  • Increasing productivity

    • What is a learned behavior in delivering excellent customer service?

  • Appearance
  • Attitude
  • Friendliness
  • Positivity (correct)

    • Where can excellent customer service be delivered according to the text?

  • Streamlining for maximum efficiency
  • Boosting sales
  • Taking orders (correct)
  • Increasing productivity

    • What is a key trait of great customer service providers?

    <p>Empathy</p> Signup and view all the answers

    Which of the following is a danger phrase in customer service?

    <p>&quot;We can’t do that.&quot;</p> Signup and view all the answers

    What is the key to active listening in customer service?

    <p>Showing genuine interest and focusing on the customer</p> Signup and view all the answers

    Which of the following is a tip for good customer service?

    <p>Welcome the customer to your business</p> Signup and view all the answers

    What is the primary concern of customers according to the text?

    <p>Feeling important and valued</p> Signup and view all the answers

    What is the potential consequence of poor customer service according to the text?

    <p>Loss of 25% or more of the company’s business</p> Signup and view all the answers

    Why is keeping customers important?

    <p>No company can survive without repeat business</p> Signup and view all the answers

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