Customer Service Fundamentals
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Questions and Answers

What is the primary goal of customer attention in a business?

To increase customer satisfaction and loyalty

Why is it essential to understand customer needs?

To provide personalized service and ensure customer satisfaction

What can happen to a business that neglects customer attention?

Loss of customers and damage to reputation

What is the benefit of providing excellent customer attention?

<p>Increased customer loyalty and retention</p> Signup and view all the answers

Why is timely response to customer complaints essential?

<p>To show customers that their concerns are valued and addressed promptly</p> Signup and view all the answers

¿Cuál es el beneficio principal de brindar atención al cliente en el transporte público?

<p>Incrementar la satisfacción del cliente y fomentar la lealtad.</p> Signup and view all the answers

¿Qué pasa cuando los servidores de transporte público no brindan atención al cliente?

<p>Pierden la confianza de los clientes y pueden perder su preferencia.</p> Signup and view all the answers

¿Por qué es importante que los servidores de transporte público respondan rápidamente a las quejas de los clientes?

<p>Para resolver los problemas de manera efectiva y mantener la confianza del cliente.</p> Signup and view all the answers

¿Cuál es el resultado de brindar una excelente atención al cliente en el transporte público?

<p>Aumentar la satisfacción y la lealtad de los clientes, lo que a su vez puede aumentar la demanda de servicios.</p> Signup and view all the answers

¿Por qué los servidores de transporte público deben enfocarse en la atención al cliente?

<p>Para diferenciarse de la competencia y aumentar su ventaja competitiva.</p> Signup and view all the answers

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