Customer Service Excellence Quiz
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Questions and Answers

Which of the following is NOT a course objective of Customer Service Excellence?

  • Define the values, characteristics, and mindset of a customer service professional for any situation.
  • Identify the tools available to develop a customer-centric approach in the federal workforce. (correct)
  • Define customer service and the components that drive it.
  • Understand how customer service interactions impact loyalty, trust and the perception of an organization.

    • What is the length of the Customer Service Excellence course?

  • 4 days
  • 2 days
  • 3 days
  • 1 day (correct)

    • What does the Customer Service Excellence course aim to do?

  • Increase marketing skills
  • Increase customer service skills (correct)
  • Increase leadership skills
  • Increase sales skills

    • What will the Customer Service Excellence course help identify?

    <p>The key employee values that influence customer service interactions</p> Signup and view all the answers

    What does the Customer Service Excellence course define?

    <p>The characteristics of a customer-centric service professional</p> Signup and view all the answers

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