5 Questions
Which of the following is NOT a course objective of Customer Service Excellence?
Identify the tools available to develop a customer-centric approach in the federal workforce.
What is the length of the Customer Service Excellence course?
1 day
What does the Customer Service Excellence course aim to do?
Increase customer service skills
What will the Customer Service Excellence course help identify?
The key employee values that influence customer service interactions
What does the Customer Service Excellence course define?
The characteristics of a customer-centric service professional
Test your knowledge on customer service excellence with this quiz! This quiz will assess your understanding of the most effective mindset and values needed to excel in customer service interactions. Take this quiz to evaluate your customer-centric service professional skills.
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