Customer Service Excellence Quiz

• Define the values, characteristics, and mindset of a customer service professional for any situation.
• Identify the tools available to develop a customer-centric approach in the federal workforce. (correct)
• Define customer service and the components that drive it.
• Understand how customer service interactions impact loyalty, trust and the perception of an organization.

• 4 days
• 2 days
• 3 days
• 1 day (correct)

• Increase marketing skills
• Increase customer service skills (correct)
• Increase leadership skills
• Increase sales skills

<p>The key employee values that influence customer service interactions (A)</p> Signup and view all the answers

<p>The characteristics of a customer-centric service professional (A)</p> Signup and view all the answers