Podcast
Questions and Answers
How should team members be treated according to the text?
How should team members be treated according to the text?
- Ignoring their rank and nationality
- Treating them with respect and professionalism regardless of various factors (correct)
- Being selective based on race and gender
- Using informal language and gestures
What is the recommended way to address customers while on duty?
What is the recommended way to address customers while on duty?
- Avoid greetings and introductions to maintain professionalism
- Use nicknames to create a friendly atmosphere
- Address them with a respectful tone and terms like 'Mr., Ms., Sir, Ma'am' (correct)
- Use informal terms only like 'hey' or 'you'
Why is it important to treat customers with courtesy and understanding?
Why is it important to treat customers with courtesy and understanding?
- To show favoritism
- To set a negative example for other team members
- To avoid interacting with customers
- To treat them with courtesy and respect (correct)
What should you do when enforcing rules to customers?
What should you do when enforcing rules to customers?
Why is it essential to use terms like 'Hello' and 'Thank you' when interacting with customers?
Why is it essential to use terms like 'Hello' and 'Thank you' when interacting with customers?
Treat all team members with respect and professionalism, regardless of rank, race, national origin, gender, religion or ______.
Treat all team members with respect and professionalism, regardless of rank, race, national origin, gender, religion or ______.
Greet, address, and introduce yourself to customers during the course of your duty as ______.
Greet, address, and introduce yourself to customers during the course of your duty as ______.
Use the terms such as, “Mr, Ms., Sir, Ma’am, ______, and Thank you.”
Use the terms such as, “Mr, Ms., Sir, Ma’am, ______, and Thank you.”
Set a positive example when dealing with all customers and treat them with courtesy, respect, and ______.
Set a positive example when dealing with all customers and treat them with courtesy, respect, and ______.
Apologize and explain your action in a courteous manner when dealing with customers that are being faced with rules and regulations of the business you are ______.
Apologize and explain your action in a courteous manner when dealing with customers that are being faced with rules and regulations of the business you are ______.
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Study Notes
Professionalism and Respect
- Treat all team members with respect and professionalism, regardless of rank, race, national origin, gender, religion, or sexual orientation.
- Greet, address, and introduce yourself to customers in a polite manner, using terms such as "Mr, Ms., Sir, Ma'am, Hello, and Thank you."
- Set a positive example when dealing with customers, treating them with courtesy, respect, and understanding.
- Apologize and explain your actions in a courteous manner when enforcing business rules and regulations to customers.
Dealing with Customers
- Address customers appropriately, using titles such as "Mr, Ms., Sir, Ma'am" to show respect.
- Use polite language, including "Hello" and "Thank you" to create a positive interaction.
- Be courteous and understanding when explaining business rules and regulations to customers.
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