10 Questions
How should team members be treated according to the text?
Treating them with respect and professionalism regardless of various factors
What is the recommended way to address customers while on duty?
Address them with a respectful tone and terms like 'Mr., Ms., Sir, Ma'am'
Why is it important to treat customers with courtesy and understanding?
To treat them with courtesy and respect
What should you do when enforcing rules to customers?
Apologize and explain the actions in a courteous manner
Why is it essential to use terms like 'Hello' and 'Thank you' when interacting with customers?
To maintain a positive example for other team members
Treat all team members with respect and professionalism, regardless of rank, race, national origin, gender, religion or ______.
sexual orientation
Greet, address, and introduce yourself to customers during the course of your duty as ______.
appropriate
Use the terms such as, “Mr, Ms., Sir, Ma’am, ______, and Thank you.”
Hello
Set a positive example when dealing with all customers and treat them with courtesy, respect, and ______.
understanding
Apologize and explain your action in a courteous manner when dealing with customers that are being faced with rules and regulations of the business you are ______.
guarding
Study Notes
Professionalism and Respect
- Treat all team members with respect and professionalism, regardless of rank, race, national origin, gender, religion, or sexual orientation.
- Greet, address, and introduce yourself to customers in a polite manner, using terms such as "Mr, Ms., Sir, Ma'am, Hello, and Thank you."
- Set a positive example when dealing with customers, treating them with courtesy, respect, and understanding.
- Apologize and explain your actions in a courteous manner when enforcing business rules and regulations to customers.
Dealing with Customers
- Address customers appropriately, using titles such as "Mr, Ms., Sir, Ma'am" to show respect.
- Use polite language, including "Hello" and "Thank you" to create a positive interaction.
- Be courteous and understanding when explaining business rules and regulations to customers.
Test your knowledge on customer service etiquette by learning how to treat all team members and customers with respect, professionalism, and courtesy. Understand the importance of using appropriate terms and showing understanding towards customers. Practice apologizing and explaining actions in a courteous manner.
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