Customer Service and Organizational Effectiveness Quiz
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Questions and Answers

What is the potential outcome of good customer service according to the given text?

  • Improved reputation and increased customer loyalty (correct)
  • Decreased investment in staff and decreased workforce efficiency
  • Increased costs and decreased profits
  • Decreased revenue and decreased staff employment

    • How does good customer service impact staff and organization, as per the text?

  • It results in a more efficient workforce and a positive organizational reputation (correct)
  • It leads to a demotivated workforce and decreased productivity
  • It causes an increase in staff turnover and organizational inefficiency
  • It has no impact on staff or organizational performance

    • What is the likely consequence of good customer service on an organization's profitability?

  • Increased profits and potential staff expansion (correct)
  • Increased costs and decreased market share
  • Stagnant revenue and reduced organizational efficiency
  • Decreased revenue and reduced employee benefits

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