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Questions and Answers
What is the potential outcome of good customer service according to the given text?
What is the potential outcome of good customer service according to the given text?
- Improved reputation and increased customer loyalty (correct)
- Decreased investment in staff and decreased workforce efficiency
- Increased costs and decreased profits
- Decreased revenue and decreased staff employment
How does good customer service impact staff and organization, as per the text?
How does good customer service impact staff and organization, as per the text?
- It results in a more efficient workforce and a positive organizational reputation (correct)
- It leads to a demotivated workforce and decreased productivity
- It causes an increase in staff turnover and organizational inefficiency
- It has no impact on staff or organizational performance
What is the likely consequence of good customer service on an organization's profitability?
What is the likely consequence of good customer service on an organization's profitability?
- Increased profits and potential staff expansion (correct)
- Increased costs and decreased market share
- Stagnant revenue and reduced organizational efficiency
- Decreased revenue and reduced employee benefits
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