10 Questions
What is one of the most critical aspects of a spa's standard operating procedures?
Housekeeping policy
Why is it important for a spa to maintain cleanliness and sanitation?
Both A and B
What should be done with the laundry in a spa?
Laundry should be done on a daily basis
How often should the floors be swept and mopped in a spa?
Floors should be swept throughout the day and mopped at the close of business each night
What should be done with hazardous materials in a spa?
Hazardous materials should be disposed of immediately
When should spa equipment and supplies be sanitized?
After use on each client
What is the purpose of draping clients with towels or sheets during a massage?
To ensure client comfort and privacy
What should be done with the carpeting in a spa?
Carpeting should be vacuumed daily
When should trash be thrown out in a spa?
Throughout the day
What is the purpose of discussing standard operating procedures with group mates and creating a concept map?
All of the above
Test your knowledge on phone etiquette for spa staff, including greetings, holding calls, and repeating important information to clients. Learn best practices for handling phone calls in a spa setting.
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