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Spa Staff Phone Etiquette Quiz

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Questions and Answers

What is one of the most critical aspects of a spa's standard operating procedures?

Pricing policies
Housekeeping policy (correct)
Employee dress code
Marketing strategies

Why is it important for a spa to maintain cleanliness and sanitation?

To comply with health code regulations
Both A and B (correct)
To attract more clients
To save money on cleaning supplies

What should be done with the laundry in a spa?

Laundry should be outsourced to a third-party service
Laundry should be done once a week
Laundry should be done only when the supply of towels and sheets runs out
Laundry should be done on a daily basis (correct)

How often should the floors be swept and mopped in a spa?

Floors should be swept throughout the day and mopped at the close of business each night (B) Signup and view all the answers

What should be done with hazardous materials in a spa?

Hazardous materials should be disposed of immediately (D) Signup and view all the answers

When should spa equipment and supplies be sanitized?

After use on each client (A) Signup and view all the answers

What is the purpose of draping clients with towels or sheets during a massage?

To ensure client comfort and privacy (C) Signup and view all the answers

What should be done with the carpeting in a spa?

Carpeting should be vacuumed daily (C) Signup and view all the answers

When should trash be thrown out in a spa?

Throughout the day (A) Signup and view all the answers

What is the purpose of discussing standard operating procedures with group mates and creating a concept map?

All of the above (D) Signup and view all the answers

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