Customer Service and Cultural Awareness Quiz
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Questions and Answers

Which skill is crucial to building a successful career in hospitality?

  • Communication skills
  • Cultural awareness (correct)
  • Adaptability
  • Customer service skills

    • What is the main responsibility in hospitality?

  • Running an entire hotel
  • Managing customer complaints
  • Ensuring customer satisfaction (correct)
  • Serving drinks

    • Why are communication skills highly valued in hospitality?

  • To increase customer satisfaction
  • To negotiate better deals
  • To impress employers
  • To interact with people from different backgrounds (correct)

    • What percentage of customers in hospitality are likely to be from abroad?

    <p>50%</p> Signup and view all the answers

    Which industry highly values customer service skills?

    <p>Hospitality</p> Signup and view all the answers

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