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Questions and Answers
Which skill is crucial to building a successful career in hospitality?
Which skill is crucial to building a successful career in hospitality?
- Communication skills
- Cultural awareness (correct)
- Adaptability
- Customer service skills
What is the main responsibility in hospitality?
What is the main responsibility in hospitality?
- Running an entire hotel
- Managing customer complaints
- Ensuring customer satisfaction (correct)
- Serving drinks
Why are communication skills highly valued in hospitality?
Why are communication skills highly valued in hospitality?
- To increase customer satisfaction
- To negotiate better deals
- To impress employers
- To interact with people from different backgrounds (correct)
What percentage of customers in hospitality are likely to be from abroad?
What percentage of customers in hospitality are likely to be from abroad?
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Which industry highly values customer service skills?
Which industry highly values customer service skills?
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