Customer Relationship Management in Banking

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What is the primary goal of a Relationship Manager (RM) in a bank?

To facilitate good relationships with existing customers and attract new ones (correct)

To manage all branch cash accounts

To update job descriptions of employees

To ensure trade instruments are correctly processed

How has the banking industry changed in a way that impacts the role of a Relationship Manager?

There are fewer players in the industry, reducing competition

Regulatory requirements have become more stringent

Customers are less loyal and more likely to switch banks (correct)

Trade finance transactions have become more complex

Which of the following is NOT a key responsibility of a Relationship Manager?

Directing staff and customers on handling technical problems

Approving and checking trade products within agreed limits (correct)

Facilitating good relationships with existing customers

Maximizing the bank's business by attracting more customers

What type of technical knowledge is required for a Relationship Manager's role?

The Relationship Manager role does not require technical knowledge Signup and view all the answers

How does a Relationship Manager's role differ from a Trade Officer's role?

Relationship Managers focus on building customer relationships, while Trade Officers focus on technical trade finance tasks Signup and view all the answers

What is the primary difference between the responsibilities of a Relationship Manager and a Trade Officer?

Relationship Managers build customer relationships, while Trade Officers process trade instruments Signup and view all the answers

What is the primary role of Relationship Managers in banks?

Providing accurate and timely product information to customers Signup and view all the answers

How do Relationship Managers help in customer retention?

By suggesting the right product suiting a certain need Signup and view all the answers

What is a key aspect of Customer Relationship Management (CRM) for banks?

Helping acquire new customers and retain existing ones Signup and view all the answers

In a bank, who are the main customer contact points?

Relationship Managers Signup and view all the answers

What is the primary focus of relationship management according to the text?

Delivering what customers need Signup and view all the answers

What is the primary responsibility of a Branch Manager?

All of the above Signup and view all the answers

How often should the dates of opening and closing of temporary booths be intimated to the SBP?

Within 7 days of opening Signup and view all the answers

Which of the following is NOT a responsibility of a Branch Manager?

Directly handling all customer inquiries and complaints Signup and view all the answers

Which of the following is a valid reason for opening a temporary booth as per the text?

Conducting on-the-spot facilities for growers Signup and view all the answers

What is the maximum duration for which a temporary booth can be opened without prior written approval from the SBP?

Three months Signup and view all the answers

Which of the following is a key responsibility of a Branch Manager?

Ensuring the branch team delivers results without compromising the bank's processes Signup and view all the answers

Customer Relationship Management in Banking

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