Fashion Business Strategies and Trends
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Questions and Answers

What primarily distinguishes fashion from luxury?

  • Fashion reflects current trends and is accessible to a broader audience, while luxury emphasizes exclusivity and timeless value. (correct)
  • Fashion is static, while luxury is ever-changing.
  • Fashion is based on tradition while luxury is spontaneous.
  • Fashion emphasizes exclusivity, whereas luxury focuses on trends.

Which theory describes the upward movement of trends from lower-income or younger groups to older or wealthier groups?

  • Trickle-Up theory (correct)
  • Social Influence theory
  • Trickle-Across theory
  • Trickle-Down theory

How do fashion trends primarily evolve?

  • By government regulations in fashion industries.
  • Driven by media, arts, and sociocultural evolution. (correct)
  • From direct consumer feedback only.
  • Through traditional craftsmanship practices.

What is the 'Dream Factor' in fashion?

<p>An approach to convey an enticing image through emotional storytelling. (A)</p> Signup and view all the answers

Which statement best defines a business model in the context of fashion?

<p>It outlines how a company creates, delivers, and captures value. (B)</p> Signup and view all the answers

What is the primary goal of an omnichannel strategy?

<p>To deliver a unified, integrated experience across all shopping channels. (D)</p> Signup and view all the answers

Which of the following best distinguishes CRM from clienteling?

<p>CRM emphasizes service-based relationships, whereas clienteling is centered on loyalty-driven interactions. (A)</p> Signup and view all the answers

What role does a CRM Manager play in a business?

<p>They oversee customer databases and analyze data for marketing purposes. (A)</p> Signup and view all the answers

How does the customer journey contribute to the overall shopping experience?

<p>It includes marketing tools that engage customers before, during, and after purchase. (D)</p> Signup and view all the answers

What are brands focusing on in today's market according to the provided content?

<p>Creating individualized experiences that promote consistent brand presence. (C)</p> Signup and view all the answers

What dimension of sustainability focuses on the fair treatment of workers and communities?

<p>People (D)</p> Signup and view all the answers

Which aspect of ESG specifically evaluates a company's relationships with external stakeholders?

<p>Social Criteria (A)</p> Signup and view all the answers

Which of the following is NOT a factor contributing to environmental harm in the fashion industry?

<p>Natural fiber sourcing (A)</p> Signup and view all the answers

What economic model promotes the concepts of make, reuse, and recycle?

<p>Circular Economy (C)</p> Signup and view all the answers

Which term describes misleading marketing where companies falsely present themselves as environmentally friendly?

<p>Greenwashing (D)</p> Signup and view all the answers

What is the primary goal of economic sustainability in the context of fashion?

<p>Creating value and ensuring financial viability (C)</p> Signup and view all the answers

Which practice involves converting discarded materials into products of equal or higher value?

<p>Upcycling (D)</p> Signup and view all the answers

Which of the following fibers must meet strict environmental standards to be considered certified organic?

<p>Cotton (B)</p> Signup and view all the answers

What is the primary focus of Rocca's customer experience philosophy?

<p>Client retention (B)</p> Signup and view all the answers

Which of the following is NOT an element of the luxury experience at Rocca?

<p>Discount pricing strategies (D)</p> Signup and view all the answers

How does Rocca enhance client loyalty after a purchase?

<p>Birthday reminders and follow-ups (A)</p> Signup and view all the answers

What is the purpose of the appointment-only policy at Rocca?

<p>To ensure high-quality service (C)</p> Signup and view all the answers

What type of approach does Rocca utilize to guide the customer journey?

<p>Multichannel approach (D)</p> Signup and view all the answers

Which statement best describes Rocca's CRM system?

<p>It integrates customer data such as preferences and purchase history. (C)</p> Signup and view all the answers

What unique offering does Rocca provide in addition to product sales?

<p>Second-hand evaluations (A)</p> Signup and view all the answers

What is the composition of Rocca's advisory team?

<p>A mix of junior and senior advisors (A)</p> Signup and view all the answers

What tone do luxury brands typically adopt to engage their audience?

<p>Conceptual and challenging (B)</p> Signup and view all the answers

Which brand is noted for blending wit with elegance in its communication?

<p>Tiffany (A)</p> Signup and view all the answers

What visual element is particularly associated with reinforcing brand identity in luxury brands?

<p>Consistent color schemes (C)</p> Signup and view all the answers

What is a key characteristic of the content produced by brands in the digital age?

<p>Authenticity over perfection (B)</p> Signup and view all the answers

What is the aim of inclusive, human-centered content according to current branding trends?

<p>To create empathetic connections (D)</p> Signup and view all the answers

What innovative approach are brands exploring to engage their audiences?

<p>Humanized AI and unconventional interactions (B)</p> Signup and view all the answers

What is the growing emphasis on user-generated content (UGC) intended to foster?

<p>A sense of community and brand loyalty (C)</p> Signup and view all the answers

Which aspect is commonly featured in the dreamlike aesthetics of luxury brands?

<p>A sense of luxury and escapism (B)</p> Signup and view all the answers

What is a crucial factor for building trust on platforms like TikTok when working with influencers?

<p>Authenticity (A)</p> Signup and view all the answers

Which type of innovation is primarily driven by scientific advancements?

<p>Technology Push (C)</p> Signup and view all the answers

What is the primary goal of assessing talent for brand alignment?

<p>To ensure they resonate with the brand's tone and message (A)</p> Signup and view all the answers

Which advantage is associated with late-movers in the market?

<p>Cost-saving by learning from first-movers' mistakes (D)</p> Signup and view all the answers

What primarily differentiates creativity from innovation?

<p>Creativity generates unique ideas, whereas innovation implements those ideas to create value (B)</p> Signup and view all the answers

In terms of measuring the effectiveness of campaigns, what does ROE stand for?

<p>Return on Empathy (B)</p> Signup and view all the answers

Which of the following categories describes companies that adapt to current trends to survive?

<p>Survivors (A)</p> Signup and view all the answers

What is essential for long-term relationships with brand ambassadors?

<p>Fostering authentic connections (A)</p> Signup and view all the answers

Flashcards

Fashion as Non-Verbal Communication

Fashion communicates social status, cultural values, and personal expression without words.

Fashion vs. Luxury

Fashion refers to constantly evolving trends, while luxury focuses on exclusivity and timelessness.

Trickle-Down Theory

Trends start from the upper class and spread downward to the masses, often copied from social media and magazines.

Trickle-Up Theory

Trends emerge from lower-income or younger groups and move upward to wealthier or older groups.

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Business Model in Fashion

A company's plan for creating, distributing, and profiting from products or services. Businesses in fashion and luxury use various models, from exclusive luxury brands to fast fashion retailers.

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Omnichannel Strategy

A strategy that creates a seamless experience for customers across all channels, merging online and physical shopping. It unifies the brand's online presence with its brick-and-mortar stores.

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Customer Relationship Management (CRM)

The collection and analysis of customer data, such as purchase history and interactions, to build long-lasting relationships and increase customer loyalty.

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Customer Journey

This represents the various touchpoints that a customer encounters during their purchase journey, from the initial awareness to post-purchase support. It encompasses physical, digital, and human interactions.

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CRM Manager Responsibilities

A CRM Manager is responsible for managing customer databases, analyzing data, creating marketing campaigns, and ensuring brand consistency across all channels. They play a crucial role in delivering a seamless customer experience.

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Selling Experiences, Not Products

Brands are now focusing on creating memorable and personalized experiences rather than just selling products. Omnichannel and CRM strategies help achieve this by creating a consistent brand message across all touchpoints.

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5P Model of Sustainability

A model that assesses sustainability by evaluating a company's impact on People, Planet, Profit, Peace, and Partnership.

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ESG (Environmental, Social, Governance)

A framework used to evaluate companies' environmental, social, and governance performance. It helps investors and consumers understand how companies address these issues.

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Environmental Criteria in ESG

Environmental criteria measure a company's impact on the environment, such as reducing carbon emissions and sourcing sustainable materials.

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Social Criteria in ESG

Social criteria evaluate a company's relationships with workers, suppliers, customers, and communities, focusing on fair treatment and ethical practices.

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Governance Criteria in ESG

Governance criteria assess a company's accountability, control structures, and ethical decision-making processes.

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Circular Economy in Fashion

A circular economy aims to minimize waste and pollution by reusing, repairing, and recycling materials, creating a closed-loop system.

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Upcycling

The process of transforming discarded materials into new products of equal or higher value.

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Greenwashing

Misleading marketing practices where companies falsely claim to be environmentally friendly.

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Innovation

The process of turning new knowledge into usable products, processes, or services.

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Product Innovation

Focusing on developing new products or services, often seen in emerging industries.

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Process Innovation

Improving the efficiency of existing processes, common in well-established industries.

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Technology Push

Innovation driven by scientific breakthroughs and technological advancements.

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Market Pull

Innovation driven by consumer demands and market trends.

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Closed Innovation

Innovation that relies primarily on internal resources and expertise.

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Open Innovation

Innovation that involves collaborations and partnerships with external organizations.

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Disruptive Innovation

A disruptive innovation challenges established conventions and reimagines the business landscape. It focuses on meeting unmet needs and offering less expensive alternatives.

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Brand Tone of Voice

A brand's unique personality and approach to communicating with its audience.

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Visual Codes in Luxury Branding

Consistent elements like colors, models, and locations used to represent a brand's identity.

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Multisensory Branding

Creating sensory experiences beyond sight, engaging customers with touch, smell, and sound.

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Authentically Imperfect Branding

Content that embraces imperfections and authenticity, aiming for a more genuine and personal connection with the audience.

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Inclusive, Humanized Content

Content that focuses on meaningful representation and human connections, avoiding shallow inclusivity.

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Humanized AI in Branding

AI-powered interactions that feel natural and human-like, providing personalized experiences for customers.

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User-Generated Content (UGC) in Branding

Encouraging customers to create and share content, fostering a sense of community and brand loyalty.

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Boundary-Pushing Aesthetics in Branding

Content that focuses on generating excitement and conversation online, creating a viral buzz.

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What is Rocca?

Rocca is a long-standing Italian chain specializing in high-end jewelry and watches. It was acquired by the Damiani Group in 2008, further strengthening its position in the luxury market.

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What is Rocca's customer experience philosophy?

Rocca's philosophy centers around building lasting relationships with clients by understanding their needs and striving to retain them over time.

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How does Rocca create a multi-channel customer experience?

Rocca provides a multi-channel approach combining both online (ecommerce, CRM) and physical (boutique) experiences to create a seamless journey for customers.

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What are some key elements of Rocca's sales tactics?

Rocca utilizes an appointment-only policy to provide high-quality personalized service during store visits. Advisors assist customers in choosing the right products and offer transparent information on product availability.

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How does Rocca's CRM personalize the customer experience?

Rocca's CRM system stores customer data, including purchase history and preferences, to personalize interactions across all boutiques.

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What kind of additional services does Rocca provide?

Rocca offers additional services such as insurance, second-hand evaluations, and comprehensive after-sales support to provide a complete and personalized experience.

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Describe the Rocca Client Advisory team.

The Rocca advisory team consists of both junior and senior advisors, ensuring continuous training and expertise within the team.

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What is the core of Rocca's customer service strategy?

Rocca's strategy emphasizes understanding and responding to client needs to foster long-term loyalty.

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Study Notes

Introduction to Fashion and Luxury

  • Fashion communicates social status, cultural values, and individual expression through non-verbal communication.
  • Luxury focuses on exclusivity and timelessness, while fashion reflects evolving trends.
  • Fashion trends are influenced by media, arts, and sociocultural evolution, reflecting how industries evolve.
  • Trends are a form of planned obsolescence, needing to be regularly replaced.
  • Trickle-down theory: trends start among the upper class and move down to the masses.
  • Trickle-up theory: trends begin with lower-income or younger groups, moving upward.
  • Trickle-across theory: fashion moves horizontally between similar social levels.
  • Often spread by social media and influencers.
  • "Dream Factor": Fashion communicates an image that entices consumers through emotional and visual storytelling.

Business Models in Fashion and Luxury

  • Fashion reflects current trends and is accessible to a broader audience.
  • Luxury emphasizes exclusivity, craftsmanship, and timeless value.
  • Fashion pyramid demonstrates different brands based on price, quality and image.
  • Sustainable Fashion is an emerging trend due to environmental concerns.
  • Sustainable Fashion business models include Luxury brands, premium brands, and fast fashion retailers.
  • Business model components include value proposition, client segment, value chain and revenue/governance model.
  • Key success factors in luxury include experience, heritage, and outstanding quality.

Risk of Brand Dilution

  • Fashion Designers often cover multiple segments.
  • Premium Brands are primarily marketing-driven, operating between luxury and mass markets.
  • Retailers are leveraging technological innovations for effective value chains.
  • Direct-to-Consumer (D2C) models bypass traditional retail and directly connect with consumers.

Brand Management in Fashion

  • A brand is an asset defined by consumer associations.
  • Brand equity is the value a brand adds to a product based on perception.
  • Tangible associations include visual language (name, logo, colors).
  • Emotional associations are feelings and identities evoked by the brand.
  • Trademark is legal protection of a brand, preventing its use by others.
  • Differentiation creates a unique value proposition.
  • Differentiation strategies include unique designs, brand imagery, or product quality
  • Primary sources of competitive advantage include differentiation of complementary services, image, or quality.

The Brand Signature

  • Brand signature combines heritage, style, communication, and retail identity.
  • Stylistic identity encompasses distinctive codes of fabrics, textures, colors, and silhouettes.
  • Communication identity refers to tone of voice, media, and models used to communicate messages.
  • Retail identity involves the physical store experience, layout, lighting, and service.
  • Heritage includes traditions, mythology, and history, building trust and loyalty.

Luxury and Masstige

  • Experiential luxury focuses on the overall experience, rather than only the product.
  • Sustainable luxury incorporates environmentally friendly practices.
  • Digital luxury emphasizes online presence and digital marketing strategies.
  • Uber luxury is extremely exclusive while Attainable luxury is more affordable.
  • Luxury evolution is from exclusivity to diffusion. Luxury products are aimed at broad audiences.

Masstige

  • Masstige blends mass-market and prestige elements, often offering luxury products at affordable prices.
  • Masstige brands often leverage designer collaborations or high-profile marketing partnerships.

Nation Branding in Fashion: French Model

  • France's nation branding is built on art, innovation, tradition, and individuality.
  • Couture and accessories are important elements impacting the image and prestige of French fashion.
  • The role of haute couture is significant as it's a display of artistry associated with prestige, heritage, and exclusivity.

The Italian Model

  • Italian fashion emphasizes beauty, sensuality, and craftsmanship.
  • It integrates social values, art, and culture.
  • Designer-entrepreneurs have played an important role.
  • The fashion pipeline represents a strong relationship between different sectors within the industry.

Fast Fashion and its Challenges (Make-to-Order vs. Make-to-Stock)

  • Fast fashion relies on make-to-stock for rapid production.
  • Make-to-order manufacturing involves producing goods only after receiving orders from clients.
  • Make-to-stock manufacturing creates goods in advance based on expected sales.

Vertical Integration

  • Vertical integration refers to control over the entire production process from product design to distribution.
  • Companies like Zara have vertically integrated the production processes, enabling them to adapt quickly to consumer trends.

Ingredient Branding

  • Emphasizes the value of components or materials used in the product, for example, the use of recycled or organic materials.
  • Ingredient branding seeks to increase consumers' awareness of the components in products.

Sustainable Fashion

  • Sustainable fashion considers ethical treatment of workers, environmental impact, and economic viability.
  • Consumers increasingly prioritize these factors when making purchasing decisions.
  • Sustainable fashion practices focus on eco-friendly fabric choices, minimizing waste, and fair labor practices.

Stylistic Identity and Merchandising

  • Style, stylistic identity, and seasonal codes determine the brand identity and strategy.
  • The style of a brand should be unique. Seasonal codes represent a stylistic identity that is communicated with temporary elements.

Collection Development and Structure

  • Collection architecture specifies the collection structure to include pre-collections, main collections, and flash offerings.
  • The product segmentation includes basic (low-margin, high-volume products), core (mid-priced products), and image (high-priced products).

The Beauty Industry

  • The beauty industry is a diverse and significant global market.
  • It includes various product categories like perfumes, makeup, skincare and cosmetics.
  • Consumer behavior and trends are influenced by various factors such as social media, fashion, and cultural preferences.

Omnichannel Strategy and CRM

  • Omnichannel strategy uses multiple channels to interact with customers and increase brand awareness and loyalty.
  • CRM (Customer Relationship Management) system collects customer data and interactions for fostering long-term relationships.
  • Customer advisors use CRM data to provide personalized experiences.

Digital Transformation in Fashion Communications

  • Digital platforms are increasingly important in fashion communication.
  • Fashion brands use social media, e-commerce, and user-generated content to engage with customers.
  • Digital transformation enhances brand identity and memorability among consumers.

Ray-Ban Disruption

  • Ray-Ban's turnaround showcases the importance of innovative strategies and new management approaches when a brand experiences decline.
  • It highlights the potential for a company's turnaround with a complete shift in strategy.

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Test your knowledge on the distinctions between fashion and luxury, the evolution of trends, and the roles within fashion business models. This quiz also explores the concepts of customer relationship management, sustainability, and the economic models shaping the industry today.

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