Customer Overpayment Limits and Source of Funds Quiz
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Questions and Answers

How much can a customer overpay by before we ask for source of funds?

  • $1,000 (correct)
  • $10,000
  • $100
  • $500

What is the maximum amount a customer can overpay by without providing source of funds, as mentioned in the text?

  • $10,000
  • $500
  • $1,000 (correct)
  • $100

At what threshold do we require the source of funds if a customer wants to overpay, according to the text?

  • $500
  • $1,000 (correct)
  • $100
  • $10,000

Which of the following is the correct definition of CMI?

<p>Customer Monitoring Initiative (D)</p> Signup and view all the answers

What is the purpose of CMI?

<p>To monitor customer behavior (A)</p> Signup and view all the answers

What does CMI stand for?

<p>Customer Management Index (D)</p> Signup and view all the answers

Where can you find information about the maximum amount a customer can overpay without incurring charges?

<p>In the terms and conditions (A)</p> Signup and view all the answers

What happens if a customer exceeds the maximum overpayment limit without providing source of funds?

<p>They will be charged a fee (D)</p> Signup and view all the answers

Which of the following is NOT mentioned as a source to find out the maximum overpayment limit?

<p>Invoice (D)</p> Signup and view all the answers

Overpayment charges are applicable to which of the following products?

<p>Credit cards (A)</p> Signup and view all the answers

What is the consequence of a customer exceeding the maximum overpayment limit without providing source of funds?

<p>The customer will be charged a fee (D)</p> Signup and view all the answers

Where can you find information about the maximum amount a customer can overpay without incurring charges?

<p>Online banking portal (D)</p> Signup and view all the answers

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