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Customer Follow-Up Protocol for Pet Boarding
10 Questions
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Customer Follow-Up Protocol for Pet Boarding

Created by
@LionheartedStream

Questions and Answers

What does the running CSR do during the daycare check-in process?

  • Give water to the dog
  • Prepare a Day Boarding Discount Flyer for the dog
  • Replace the yellow flag icon with a red flag on the dog's account
  • Perform a Body Check on the dog (correct)

    • What does the Front Desk CSR do after the running CSR has taken the dog for check-in duties?

  • Give water to the dog if not in daycare
  • Perform a Body Check on the dog
  • Notate examination form with information from the Body Check (correct)
  • Replace the yellow flag icon with a red flag on the dog's account

    • What is one of the tasks included in the Daycare Return Home process?

  • Give the guest their invoice for the day (correct)
  • Perform a Body Check on the dog
  • Prepare a Day Boarding Discount Flyer for the dog
  • Replace the yellow flag icon with a red flag on the dog's account

    • When is water given to the dog according to the text?

    <p>If the dog is not in daycare</p> Signup and view all the answers

    What should be done if any issues are observed during the Body Check?

    <p>Communicated to the General Manager / Resort Owner</p> Signup and view all the answers

    Why might it be helpful to recommend a local trainer to the client?

    <p>To assist with any training needs the dog may have</p> Signup and view all the answers

    What should be done with any appropriate information determined from the Body Check?

    <p>Notate examination form with it</p> Signup and view all the answers

    When is a colored removable collar placed on the dog's neck?

    <p>Before removing leash and collar by running CSR</p> Signup and view all the answers

    What should be done if a dog fails during group play?

    <p>Stress that it’s not forever but only for NOW</p> Signup and view all the answers

    Which role is responsible for asking if a guest is existing or new during daycare check-in?

    <p>Front Desk CSR</p> Signup and view all the answers

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