Podcast
Questions and Answers
What does the running CSR do during the daycare check-in process?
What does the running CSR do during the daycare check-in process?
- Give water to the dog
- Prepare a Day Boarding Discount Flyer for the dog
- Replace the yellow flag icon with a red flag on the dog's account
- Perform a Body Check on the dog (correct)
What does the Front Desk CSR do after the running CSR has taken the dog for check-in duties?
What does the Front Desk CSR do after the running CSR has taken the dog for check-in duties?
- Give water to the dog if not in daycare
- Perform a Body Check on the dog
- Notate examination form with information from the Body Check (correct)
- Replace the yellow flag icon with a red flag on the dog's account
What is one of the tasks included in the Daycare Return Home process?
What is one of the tasks included in the Daycare Return Home process?
- Give the guest their invoice for the day (correct)
- Perform a Body Check on the dog
- Prepare a Day Boarding Discount Flyer for the dog
- Replace the yellow flag icon with a red flag on the dog's account
When is water given to the dog according to the text?
When is water given to the dog according to the text?
What should be done if any issues are observed during the Body Check?
What should be done if any issues are observed during the Body Check?
Why might it be helpful to recommend a local trainer to the client?
Why might it be helpful to recommend a local trainer to the client?
What should be done with any appropriate information determined from the Body Check?
What should be done with any appropriate information determined from the Body Check?
When is a colored removable collar placed on the dog's neck?
When is a colored removable collar placed on the dog's neck?
What should be done if a dog fails during group play?
What should be done if a dog fails during group play?
Which role is responsible for asking if a guest is existing or new during daycare check-in?
Which role is responsible for asking if a guest is existing or new during daycare check-in?
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