Customer Experience (CX) Basics

Anticipating and resolving customer issues

Offering relevant and valuable products or services

Providing exceptional customer service only

Meeting and exceeding customer's needs, wants, and preferences (correct)

It has no impact on customer behavior and loyalty

It affects both customer behavior and loyalty (correct)

It affects customer behavior but not loyalty

It affects customer loyalty but not behavior

To create brand advocates in the future (correct)

To enhance the product experience

To reduce operational costs

To increase word-of-mouth marketing

<p>Customer experience</p> Signup and view all the answers

<p>To create loyal customers based on trust and understanding</p> Signup and view all the answers