Podcast
Questions and Answers
A customer's expectations can be identified by finding out their specific and individual needs.
A customer's expectations can be identified by finding out their specific and individual needs.
True
Customer expectations are solely based on personal preferences.
Customer expectations are solely based on personal preferences.
False
Identifying customer needs is a one-time process.
Identifying customer needs is a one-time process.
False
Customer expectations are typically measurable and quantifiable.
Customer expectations are typically measurable and quantifiable.
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