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Questions and Answers
A customer's expectations can be identified by finding out their specific and individual needs.
A customer's expectations can be identified by finding out their specific and individual needs.
True (A)
Customer expectations are solely based on personal preferences.
Customer expectations are solely based on personal preferences.
False (B)
Identifying customer needs is a one-time process.
Identifying customer needs is a one-time process.
False (B)
Customer expectations are typically measurable and quantifiable.
Customer expectations are typically measurable and quantifiable.
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