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Customer Complaint Letter to General Manager

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Questions and Answers

What was the model number of the malfunctioning Samsung refrigerator purchased by the customer?

001 234 5678
009 654 1234
008 987 2124 (correct)
004 321 0987

What type of refrigerator did the customer purchase from Courts Jamaica Ltd?

3 door Maxi refrigerator (correct)
2 door Compact refrigerator
Side-by-Side refrigerator
4 door Maxi refrigerator

What is one of the issues the customer faced due to the malfunctioning refrigerator?

Unstable Wi-Fi connection on the refrigerator
Frequent power outages affecting the refrigerator
Inconsistent lighting inside the refrigerator
Increasing noise from the compressor (correct)

What was one of the benefits offered to the customer for purchasing the refrigerator from Courts Jamaica Ltd?

Complimentary gift, free delivery, and a 5-year warranty (C) Signup and view all the answers

What aspect of the malfunctioning refrigerator negatively impacted the customer's daily routine according to the letter?

Inconsistent cooling leading to food spoilage (C) Signup and view all the answers

What is the primary purpose of the letter?

To request repair or replacement of the malfunctioning refrigerator under the warranty (D) Signup and view all the answers

What does the author request in the event that repairing the refrigerator is not possible?

A replacement refrigerator of the same or higher specification (D) Signup and view all the answers

What is the author's tone throughout the letter?

Polite and courteous (B) Signup and view all the answers

What is the author's relationship with the company based on the information provided in the letter?

The author is a dedicated customer who has had positive experiences with the company in the past (A) Signup and view all the answers

What is the significance of the author mentioning their 'consumer rights' in the letter?

The author is simply informing the company about their rights as a consumer (D) Signup and view all the answers

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