Podcast
Questions and Answers
What was the model number of the malfunctioning Samsung refrigerator purchased by the customer?
What was the model number of the malfunctioning Samsung refrigerator purchased by the customer?
- 001 234 5678
- 009 654 1234
- 008 987 2124 (correct)
- 004 321 0987
What type of refrigerator did the customer purchase from Courts Jamaica Ltd?
What type of refrigerator did the customer purchase from Courts Jamaica Ltd?
- 3 door Maxi refrigerator (correct)
- 2 door Compact refrigerator
- Side-by-Side refrigerator
- 4 door Maxi refrigerator
What is one of the issues the customer faced due to the malfunctioning refrigerator?
What is one of the issues the customer faced due to the malfunctioning refrigerator?
- Unstable Wi-Fi connection on the refrigerator
- Frequent power outages affecting the refrigerator
- Inconsistent lighting inside the refrigerator
- Increasing noise from the compressor (correct)
What was one of the benefits offered to the customer for purchasing the refrigerator from Courts Jamaica Ltd?
What was one of the benefits offered to the customer for purchasing the refrigerator from Courts Jamaica Ltd?
What aspect of the malfunctioning refrigerator negatively impacted the customer's daily routine according to the letter?
What aspect of the malfunctioning refrigerator negatively impacted the customer's daily routine according to the letter?
What is the primary purpose of the letter?
What is the primary purpose of the letter?
What does the author request in the event that repairing the refrigerator is not possible?
What does the author request in the event that repairing the refrigerator is not possible?
What is the author's tone throughout the letter?
What is the author's tone throughout the letter?
What is the author's relationship with the company based on the information provided in the letter?
What is the author's relationship with the company based on the information provided in the letter?
What is the significance of the author mentioning their 'consumer rights' in the letter?
What is the significance of the author mentioning their 'consumer rights' in the letter?
