10 Questions
What was the model number of the malfunctioning Samsung refrigerator purchased by the customer?
008 987 2124
What type of refrigerator did the customer purchase from Courts Jamaica Ltd?
3 door Maxi refrigerator
What is one of the issues the customer faced due to the malfunctioning refrigerator?
Increasing noise from the compressor
What was one of the benefits offered to the customer for purchasing the refrigerator from Courts Jamaica Ltd?
Complimentary gift, free delivery, and a 5-year warranty
What aspect of the malfunctioning refrigerator negatively impacted the customer's daily routine according to the letter?
Inconsistent cooling leading to food spoilage
What is the primary purpose of the letter?
To request repair or replacement of the malfunctioning refrigerator under the warranty
What does the author request in the event that repairing the refrigerator is not possible?
A replacement refrigerator of the same or higher specification
What is the author's tone throughout the letter?
Polite and courteous
What is the author's relationship with the company based on the information provided in the letter?
The author is a dedicated customer who has had positive experiences with the company in the past
What is the significance of the author mentioning their 'consumer rights' in the letter?
The author is simply informing the company about their rights as a consumer
This quiz text is a sample customer complaint letter addressed to the General Manager of a furniture store. The letter expresses satisfaction with the customer service but outlines an issue with a purchased product. The writer seeks resolution for the malfunctioning refrigerator.
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