Recent Lessons

Show all results for ""

Feature Overview

Ace your exams with our all-in-one platform for creating and sharing quizzes and tests.

Quizzes

Create quizzes and tests automatically from your content using AI.

Flashcards

Automatically turn your notes into digital flashcards.

Share, Export & Embed

Share with classmates or export to Excel and your learning management system.

Stats & Reporting

Auto-grading quizzes and tests with detailed stats and reports.

Mobile Apps

The smarter way to study – wherever you are.

Pricing

Search...

10 Questions

0 Views

Customer-Centric Business Fundamentals

Choose a study mode

Play Quiz

Study Flashcards

Spaced Repetition

Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is a key difference between a product-centric and a customer-centric approach to business?

A product-centric approach is about engaging the target audience, while a customer-centric approach revolves around creating new innovations.

A product-centric approach focuses on new product development, while a customer-centric approach focuses on solving customer problems. (correct)

A product-centric approach aims to understand customer challenges, while a customer-centric approach involves pushing forward with new innovations.

A product-centric approach prioritizes gaining insights through customer journeys, while a customer-centric approach focuses on research and development.

How can a business become customer-centric?

By constantly asking questions about the target audience and using customer avatars. (correct)

By developing products without considering customer needs.

By focusing solely on new innovations and cutting-edge technology.

By ignoring customer feedback and insights.

Why is it important in marketing to understand the challenges faced by the target audience?

To develop new innovations that cater to a broader market.

To ensure the business becomes solely product-centric.

To focus on engaging the target audience effectively.

To create products and services that genuinely solve customer problems. (correct)

What role does a customer avatar play in the process of becoming customer-centric?

The customer avatar is essential for asking questions about the target audience. Signup and view all the answers

Why does the text emphasize a 'test and learn' approach in marketing?

To achieve the best results by continuously optimizing strategies based on feedback. Signup and view all the answers

What is the primary focus of a customer-centric business?

Needs and behaviors of its target audience Signup and view all the answers

How does customer centricity impact business growth?

It accelerates growth Signup and view all the answers

What distinguishes a product-centric company from a customer-centric company?

Focus on creating the best product or service Signup and view all the answers

Which type of company is solely focused on creating the best product or service?

Product-centric company Signup and view all the answers

In what way does a customer-centric approach differ from an internal driver-focused approach?

Focuses on the target audience's needs and behaviors Signup and view all the answers